Apparently United Airlines CEO Oscar Munoz paid visits to Japanese and Chinese consumes this week in the aftermath of the UA 3411 controversy. Although United has thus far not responded for my request for comment, I’m told that Munoz visited Japanese and...
United Airlines Board of Directors Addresses Controversy
The United Airlines Board of Directors has been silent this week over the UA3411 controversy. Until now. In a letter directed to employees, the Chairman Robert Milton offers his take on what happened and what United will do about it. The...
Has Technology Made Your Airline Experience Worse?
NY Times technology columnist Farhad Majoo argues that technology has failed to improve your airline experience. His thesis– Yet the airline industry has not just stubbornly resisted innovation to improve customer service — in many ways, technology has only...