While I do prefer the intimacy of the Park Hyatt, the Grand Hyatt proved an excellent hotel for a long layover in Shanghai. We arrived into Shanghai around 5:30pm and did not leave for 21 hours. An airport hotel...
Overconfident? United Airlines Mocks Frontier Airlines
United Airlines’ President Scott Kirby is a smug man. I don’t even use that term in negative way. Such bravado has served him well at American and now United. But did he step over the line during a recent dressing down...
Avoid Unnecessary Frustration: Essential Call Center Lingo
I spend hours on the phone each week speaking to different airlines and loyalty programs from around the world. The single most important time-saver: the phonetic alphabet. I was on the phone last night with Asia Miles (Cathay Pacific) booking an...