While not a typical Park Hyatt hotel, I enjoyed a relaxing three-night stay at the Park Hyatt Melbourne. Please note this review is from 2013, but very little has changed at the property since my visit. I outline my...
United Will Focus on Compassion, Dignity in New Employee Training
United Airlines is sending employees back to school with a laudable goal: cultivating the compassion, discernment, and empathy of every front-line worker. Almost a year after the Dao incident, United is following through on its promise to fundamentally reshape...
Reminder: Your Alitalia Miles Expire on March 31st (and How to Extend Them)
Just a friendly reminder that if you are still sitting on Alitalia MilleMiglia miles from last year, you have until March 31, 2018 to burn them. In some loyalty programs, your miles expire due to inactivity. In others, your account expires...
Caracas Airport is a Sad Window into Venezuela
The decaying Simón Bolívar International Airport in Caracas provides a window into the sad reality of the life and times of Venezuela. I’ve talked before about the sad state of affairs in Venezuela…a once-leading nation in Latin America that has...