What happens when a five-star hotel that runs over $1,000 night doesn’t have any food or beverages? That’s what happened at the famed Plaza Hotel in New York City (and still is…). One of my best Award Expert clients...
These Dogs And Cats Are Banned From United PetSafe
When United Airlines begins accepting new reservations for its PetSafe program this summer, many dog breeds and a handful of cat breeds will no longer be welcomed. United’s PetSafe program is currently under review. Working in collaboration with American...
Customer: AA Agent is Sending Me Vulgar Text Messages!
After one customer cursed out an airline employee over the phone, she suddenly received a pair of abusive text messages from an unknown number. I’m not going to defend the conduct of Marla Margolis. She flew from Boston to...