United Airlines is making big changes to the MileagePlus program this November. I just got off the phone with Luc Bondar, United’s Vice President of Loyalty and head of the MileagePlus program: we spoke for 35 minutes. I’ll have...
Qantas Flight Attendant Fired For Onboard Vodka Consumption
This story is not about shaming a flight attendant who has an alcohol problem. Nor is it to poke any sort of fun about a very sad issue. But it is to commend Qantas for doing the right thing....
Has Southwest Airlines Lost Its LUV?
Southwest Airlines has taken a lot of heat for the way it has handled the unexpected grounding of its Boeing 737 MAX fleet. Many customers are angry and argue that Southwest has acted very much out of character. But...
United Flight Diverts To Dallas After Cockpit Screens Malfunction
A United Express flight bound for Houston diverted to Dallas after two pivotal cockpit screens shut down without warning and could not be restored. United flight 4390, a CRJ-200 operated by Express Jet, departed from Knoxville, Tennessee on time...