It’s not just the latest lucrative quarterly promotion that has me singing praises for Hyatt: it is the consistently superior experience I enjoy as a guest. Why Hyatt Earns My Loyalty I shared about how Marriott needlessly antagonizes its...
Airbnb Has A Secret “Black Box” Team To Shield Negative Press By Providing Millions In Hush Money
A secret team of Airbnb agents from across the world including Dublin, Montreal, and Singapore serve as “black box” operatives for the vacation rental chain, with virtually unlimited discretion to keep disasters out of the press through hush money...
United Airlines Calls Cyber Attacks Its Greatest Threat
Cybersecurity has come a long way from writing our easy-to-guess passwords on post-it notes and placing them on our oversized monitors. Nevertheless, the recent proliferation of cyber attacks has companies like United Airlines fearing for what might be catastrophic...
Justified: Air Canada Fined $25 Million By United States
Crime doesn’t pay. Financial difficulty does not justify theft. Now Air Canada may really going to have to pay up thanks to a stiff fine from the United States Department of Transportation. United States DOT Proposes $25.55 Million Fine...