In the latest onboard brawl that likely involved racist language, two men exchanged punches onboard a Frontier Airlines flight in Miami. The controversy arose after a man was accused of taking too long removing his bag from the overhead...
Priceless: American Airlines Gate Agent Advises Obnoxious Passenger To Fly Spirit Airlines
An American Airlines gate agent earns my full praise for the way in which he handled a rude, obnoxious, and lying customer in Miami. Telling her to fly Spirit Airlines instead is priceless. American Airlines Gate Agent To Pesky...
Warning: Snaptravel Is A Scam (Hotel Booking Horror Story)
A warning if you are looking to book a hotel room through a third party app called Snaptravel – don’t do it, particularly if your travel plans may change. Kayak and the hotel share some of the blame as...
United Airlines Empowers Staff To Handle Diversions Compassionately
It’s one thing to talk about embracing a new service model, but it’s quite another to put it into practice, especially with thousands of agents accustomed to handling matters in a certain way. United Airlines is empowering agents to...