The customer is not always right, but in a customer-facing role, even in 2024, it is still necessary to be respectful and at the very least, don’t cuss out the customer. But that’s exactly what “Patty” did at the...
United Airlines Uses Heavy-Handed Threat To Boot Passengers Out Of Business Class So Flight Attendants Could Have Seats
Per contract, flight attendants at United Airlines are guaranteed “horizontal” rest on longhaul flights. But when the crew rest area became inoperable ahead of a longhaul flight, United used heavy-handed threats in an attempt to convince a trio of...
SAS Flight Diverts After Rodent Jumps Out Of Inflight Meal
Welcome aboard this SAS flight to Malaga. On the menu for today is a lovely reindeer goulash with a side of organic field mouse…what’s that? A diversion? Over lunch? SAS A320neo Diverts After Mouse Pops Out of In-Flight Meal,...