Hertz Deploys AI to Detect Vehicle Damage — Helpful Innovation or Customer Risk? In an effort to modernize its rental experience and reduce costly disputes, Hertz (along with its Dollar and Budget subsidiaries) will soon deploy AI-powered vehicle inspections...
Review: Park Hyatt Marrakech
After years of anticipation and delay, the Park Hyatt Marrakech opened to guests in 2024. I spent two nights at the property just days after it opened and loved the beautiful common areas, delicious food, and the excellent service...
United Airlines Says Competitors Are “Generations Behind”
United Airlines believes its competitors are “generations behind” and will never catch up, even if they begin investing in the customer experience. United Argues Competitors Are “Generations Behind” During Q1 Earnings Calls I always enjoy listening to the quarterly...
KLM’s “Deluxe Meal Box” In Intra-European Business Class
While SAS just announced it will serve multi-course business class meals on porcelain dishes on intra-European routes, KLM serves boxed meals on its intra-European routes it calls a “deluxe meal box.” Taste Test: KLM “Deluxe Meal Box” In European...
