The more I travel internationally, the more I appreciate traveling within the United States. That wasn’t the outcome I expected when I started spending so much time overseas, but it has become increasingly obvious over the years. Travel has a...
Delta Pilots Launch Passenger Advice Website As Contract Fight With Management Heats Up
Delta’s pilot union has launched a passenger advice website that looks helpful on the surface, but the message underneath is clear enough: if Delta has reliability problems this summer, pilots do not want customers blaming pilots. Delta Air Lines...
Korean-American Doctor Says He Was Mocked With “Konnichiwa” Greeting After United Airlines Flight
A Korean-American physician says he was greeted mockingly with “Konnichiwa” after a flight by someone he initially assumed was a United employee, then watched as the awkward exchange turned into something more insulting. While this may not be a...
Scott Kirby Says United Airlines Is Spreading American Values Around The World
Scott Kirby’s July 4th message to United employees mixed patriotism, corporate pride, and his usual claim that United Airlines is not just the biggest airline, but “the best airline in the history of aviation.” Scott Kirby: United Airlines Plays...
Why European Car Rental Damage Claims Feel Like A Shakedown
A reader’s complaint about a post-rental damage charge in Germany raises a broader issue: when rental car companies have financial incentives to find damage, the return process starts to feel like a shakedown. Are European Car Rental Companies Incentivized...
