It’s so easy to complain when something goes wrong, but I want to use this space today to offer great praise for a wonderful United flight attendant. She is truly a model flight attendant for United Airlines.
When I boarded my late-evening United flight from Washington Dulles to Los Angeles last Wednesday, I saw Dee Ann at the door and knew it was going to be a good flight. It had been a number of years since I had flown with her…the last being from Lihue to Los Angeles on a redeye in 2011…but I remembered her like it was yesterday.
She offered a big smile and hearty welcome aboard as I found my seat in row two. Her announcements were crisp, succinct, and professional.
After takeoff, she introduced herself to each passenger in first class and offered a detailed choice of meals. Instead of just “burger or salad”, she described the menu items.
Mr. Klint, tonight we have a beef cheeseburger on a brioche bun served with lettuce, tomatoes, pickles and a side of grapes. Alternatively, we have a mixed green salad served with a breast of chicken on the side. What would your first preference be? I’ll do my best to accommodate it but apologize in advance if I run out of one of the items.
What a difference a few extra words make!
She was on her feet for most of the flight, ensuring that glasses were full in the 20-seat first class cabin. She engaged in small talk and had a contagious laugh.
I know that is not the most flattering picture of her, but she was beautiful in every way. A beautiful face of wisdom and grace. A beautiful attitude and a clear love of her job. And beautiful interactions with every customer, as she did her best to make each first class passenger feel like a guest and friend.
I was tempted to ask her to allow me to take a portrait photo, but did not want to let on at all that I would be writing about her.
As we approached Los Angeles, she approached every first class passenger, shook their hand, and thanked them for flying United Airlines.
Everyone appreciated the final gesture. As I stepped off the aircraft, she said, “Take care Mr. Klint. See you next time!”
If you ever have the pleasure of flying with Dee Ann, be sure to say hello. I was blessed to fly across the country with her last week and hope to do so again soon.