United Airlines is in the midst of many exciting changes at Denver International Airport concerning lounges, but for now you are stuck with one “real” lounge, the United Club West in the B Gates. Be warned, it gets very crowded.
United Club Denver West (DEN) Review
I say “real” because there is a so-called “pop-up” United Club near gate B59, but it also get crowded and offers fewer amenities.
When I arrived at the Denver West United Club, there was a huge line out the door. One-time passes were not being accepted and for good reason: there was simply no room.
Location + Hours + Access
The lounge is located in the B Terminal near Gate B30. It is open daily from 6:00am to 9:00pm.
Access is reserved for United Club members, Chase United Club Visa holders, Star Alliance Gold travelers, and international business or first class passengers traveling on any Star Alliance flight.
Furthermore, one-time passes are accepted during quiet times (early afternoon). These are distributed to Chase MileagePlus Explorer credit card holders or can be purchased at the door for $59. Note that if you hold a Star Alliance Gold card from United Airlines (Premier Gold or higher), you can only access the lounge when traveling in conjunction with an international itinerary.
Those who have a Star Gold card from other programs can use the lounge when traveling on any Star Alliance flight in any class of service. Also note that from DEN, United does not give premium cabin passengers access on domestic flights without status.
Global Services passengers are also allowed complimentary entrance.
After checking in, you’ll head up an escalator to the main lounge area, which sits above the terminal.
In word, the lounge was packed. Brutally packed. Chairs were few and far between and taking pictures while trying to respect the privacy of other guests was an impossible task. Here’s an idea of how crowded it was:
After about an hour, the lounge cleared a bit as the bank of morning departures began to depart.
It sill remained quite crowded, though.
Wanting to be fair, I returned in the early evening prior to another bank of departures and the lounge was just as crowded.
This has always been a crowded lounge, but is particularly crowded now with the East Club under renovation.
Is it worth it at all? It depends. If you have access already, it’s better than the gate areas, which were equally as crowded:
But I cannot imagine myself ever spending money to stay here (like purchase a day pass), at least in its present form.
She’s now enjoying retirement, but I cannot mention a Denver United Club without mentioning Chris Orr, one of my favorite United employees of all time. What a treasure she was to deal with during my many flight delays and cancellations in DEN over the years (always weather related).
> Read More: A Tribute To A Wonderful United Club Agent
United’s mobile app is now so advanced that dealing with agents is rarely a necessity.
However, I will give a strong shoutout for the lovely agent who stoked my ego while I was checking in. She thanked me for my 1K status, thanked me for being a MillionMiler, and thanked me for being so loyal, all with a huge smile on her face. I love those little touches.
Food + Drink
There’s plenty of food in this lounge, though all of it pre-packaged right now (unless it has changed over the last month).
In the morning, breakfast selections included:
- egg salad croissant
- chicken croissant
- fruit in a thick syrup
- hardboiled eggs (peeled)
- cereal + milk
- granola bars
After 10:30am, the afternoon/evening selections included:
- instant soup
- potato chips
- ham and swiss
- string cheese
- raw vegetables with ranch-flavored dip
- Slim Jim meat sticks
- Rice Krispie Treats
- Oreo cookies
- Milano cookies
A full service bar was all available:
With only coffee, tea, and water self-serve.
I’m not sure illy would have liked seeing United using Seattle’s Best coffee cups for its coffee…
Thankfully, it was still illy coffee…
I don’t have pictures of the restroom because it was so crowded, but it was clean. There are no showers.
As a pre-merger hub, I’ve been traveling via Denver and visiting that lounge for over 15 years. It’s atrociously crowded right now, but I’m comfortable there. While I hope the remodel of East and eventually the West club creates a more spacious and comfortable environment, I’ll miss what I’ve become accustomed to.