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Home » Norwegian Air » I Just Flew 11 Hours in Norwegian Premium Class…
Norwegian Air

I Just Flew 11 Hours in Norwegian Premium Class…

Matthew Klint Posted onSeptember 22, 2018November 14, 2023 25 Comments

Yesterday I flew Norwegian from London Gatwick to Los Angeles in Premium Class. It was quite the experience…

I’ve been wanting to try Norwegian Premium for years and used a Friday westbound nonstop to do it. Norwegian uses a 787-9 on the Gatwick to LA route which features eight rows of premium economy in a 2-3-2 configuration between doors one and two.

an airplane with many seats

an airplane with seats and a sign on the wall

The seats are like a U.S. domestic premium seat with better recline and a small legrest and footrest.

a row of seats in an airplane

a seat in an airplane

Premium passengers receive two meals onboard, one after takeoff and one before landing. The first meal was a choice of turkey, beef, or risotto. The beef was actually tasty. Prior to landing, every passenger in Premium was offered a Cesar salad with chicken (no other choice). Also not bad.

food in a tray on a plane

a tray of food in a box

If you’re hungry between meals, you can order food off your in-flight-entertainment (IFE) screen, the way Virgin America used to be. All drinks are complimentary for Premium customers and the list of cocktails is fairly extensive. 

a screenshot of a computer

a screenshot of a menu

Speaking of IFE, the selection was limited, but there was enough to keep you occupied. Since the flight also lacked Wi-Fi, I caught up on my reading and took a nap. A pair of Polish passengers sitting in front of me who got totally smashed also provided some in-flight-entertainment.

a screen shot of a computer

CONCLUSION

I cannot complain because I knew what I was getting myself into, but 11 hours during the day is too long to be off Wi-Fi. For that reason alone, I’ll skip Norwegian next time. That said, for the ~$750 price point it is a solid product and was more comfortable than the Lufthansa Premium Economy seat I flew last year.

Next week I’ll publish a full review.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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25 Comments

  1. JoeMart Reply
    September 22, 2018 at 1:22 pm

    What’s with the primary school cafeteria portions in a half day long flight? How do you know the entertainment was courtesy of Polish drinkers?

    • Matthew Reply
      September 22, 2018 at 2:02 pm

      I just meant the Polish couple sitting in front of me got so smashed and boisterous that I thought we might have to divert. That was mildly entertaining…

      • Robb Reply
        September 30, 2018 at 8:44 pm

        Hey Matthew
        No wi-if. But movies .etc????

        I am flying round trip Oakland to Gatwick very soon.

        As long as there is some entertainer on screen, I will survive.
        I can’t read for 11 hours. LOL

        Robb

  2. Mike Reply
    September 22, 2018 at 2:56 pm

    Welcome home Matthew!

  3. Gilam Reply
    September 22, 2018 at 3:26 pm

    I regularly fly Cathay la to hkg and not having internet is one of the reasons why. (The other is AA’s service) Time to actually think and not being constantly interrupted by random online intrusions is a good thing,

    I get that being online is a big chunk of your business but not being able to go 11 hours offline without stressing about it is probably not great. Very few things in life can’t wait 11 hours.

    • Andrew Reply
      September 22, 2018 at 9:01 pm

      1 billion percent agree. (Roughly). WiFi on planes is a disaster. Now I will have to climb Everest to avoid the ubiquitous ping ping ping of people talking shit day in day out. Oh no I just googled it, that’s got signal too, at least at Base camp… thank god we can confirm our location and what we all had for dinner in every nook and cranny of the world now.

  4. Sam Reply
    September 22, 2018 at 5:51 pm

    Honestly, that looks much better than i had ever expected of Norwegian. Esp the booze…… I can now see why they are doing well from Gatwick.
    Those coctails/drinks are more than you’d ever get from the likes of BA/LH.

  5. Rick Reply
    September 22, 2018 at 6:44 pm

    A couple weeks ago, I booked two, Norweigan Air, one-way fares in Premium Economy, LAX-FCO, non-stop, under 12 hours on 787 flight. Because we’re traveling at the peak of high season the fare for two was $3,500 (but less than $3K only days earlier). That price is bumping up against a heavily discounted C class ticket but I chose it to sample the experience. The Pro’s for this are numerous, including no charge for changes, fully refundable ticket, non-stop, premium dining, free wine, spirits, or beer, access to One World lounge at LAX AND extra legroom. No flatbed seat but good recline AND almost 46” pitch! So far, I’ve heard few complaints, none about cancellations but a few late or delayed departures. Late departures aren’t a big issue for us, but I booked with my Chase Sapphire for many reasons.

  6. Mohammed Lieberwitz Reply
    September 22, 2018 at 6:56 pm

    With all the extra time you had on this flight, did you jack off multiple times?

    • Chris Seymour Reply
      September 22, 2018 at 8:44 pm

      What a fucking idiot. Did you get passed Grade 5 in school.

      • Lurch Reply
        August 17, 2020 at 6:24 pm

        Did you get pass the 5th grade? If you did then to passed.

  7. P Mazz Reply
    September 22, 2018 at 8:32 pm

    “… Cannot complain because I knew what I was getting myself into, but 11 hours during the day is too long to be off Wi-Fi. For that reason alone, I’ll skip Norwegian next time.”

    Poor millennial needs a whaa-mbulance.

    • Matthew Reply
      September 22, 2018 at 9:34 pm

      I’m not proud of it, but my business depends on connectivity. There’s nothing “millennial” about it.

      • Ryan Reply
        September 22, 2018 at 11:58 pm

        Thank you! My thoughts exactly. Has nothing to do with millennials. Has to do with grown-ups getting work done. Flying Premium with Norwegian in March from Florida to London. Thanks for the review.

  8. Suddenly a man came and wrote: Reply
    September 22, 2018 at 8:53 pm

    Very strange to not have at least one non-vegetarian option for meal these days. I assume that the risotto a the first meal was vegetarian but the choice of only turkey for the second meal is ridiculous when you are paying extra to fly premium. They should either give a choice or tell the passengers that vegetarian on-demand item will be served for free.

    I am a serious meat eater but people I know or love (e.g., my mom) are vegetarians. I would hate for them to go hungry after paying for premium class.

    • Mike Jones Reply
      September 23, 2018 at 1:47 am

      I am a vegetarian and I bring a lot of extra food for cases like this. I choice to be a vegetarian. I personally need to deal with these situations and not expect other people to have to help me if a situation like this comes up. I am tired of vegetarians who demand special treatment.

  9. docntx Reply
    September 23, 2018 at 9:41 am

    Geez, tough audience….
    Appreciate the report.
    Sounds “liveable.”

  10. Aaron Reply
    September 23, 2018 at 9:46 am

    Looks good for premium economy.

    • Arthur Reply
      September 23, 2018 at 3:49 pm

      Agree. Decent enough for what it costs. Not nearly as good as any business class.

  11. Nahtanoj Reply
    September 23, 2018 at 9:49 am

    Is there any such thing as a international flight over either the Atlantic or Pacific ocean which offers WiFi? I’m pretty sure it’s domestic only for technological reasons…….

    • Matthew Reply
      September 23, 2018 at 3:53 pm

      All U.S. legacies (United, American, Delta) offer WiFi on transtatlantic flight. Lufthansa, SAS, and SWISS do as well. Other European airlines are catching on as well.

  12. Mike Reply
    September 26, 2018 at 5:42 am

    Norwegian is supposed to get wifi soon on their 787’s. they’re equipped with the equipment, but haven’t finalized a contract yet

  13. Colleen Mitchell Reply
    September 26, 2018 at 4:12 pm

    I have always flown on Norwegian when traveling to London. You CAN order vegetarian online when choosing your seats. They do have several choices for food. Premium is worth the xtra cost & you can sleep quite comfortably in the seats on recline. Best to chose a window seat, there are only 2 seats in that aisle. Flight attendants are always wonderful & I have always enjoyed my flights!

  14. John hampton Reply
    October 14, 2018 at 3:54 am

    Norwegian Air Shuttle has the best seat of any premium economy product. I think the seat is the middle of being a premium economy seat and business class. 46 inches of pitch is 8 inches more than the standard premium economy product and it is spacious. The recliner function is also very comfortable and I could fall a sleep comfortably. Of course not lie flat but a great option for people. I can not overstate how pleased I was with the amount of recline. From jfk premium comes with priority check in, free bags, lounge access, priority boarding and food. The soft product is typical low cost carrier but you do get a pillow and blanket and most of the flight attendants were young and attractive. No WiFi makes no sense on a year old 787. This is a good airline for 6-7 hour flights. For 11 hours lie flat business is preferred but if no award or reasonable cash fares are available this is still enough to get rest.

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