Air India offers a fabulous onboard product, even on domestic flights, on its Airbus A350-900 in business class. I very much enjoyed my flight from Delhi to Mumbai. I’ll offer my first impressions of the flight here and a...
Virgin Atlantic Cancels $4,500 Business Class Award, Admits Mistake, But Refuses To Make Passenger Whole
Virgin Atlantic admits its agent gave a passenger incorrect advice, then canceled his LATAM business class award without permission and now have left him holding the bag. This is an outrageous failure, and Virgin needs to fix it. Virgin...
Trump’s New Air Force One Pulled From Service For Security Upgrades
President Donald Trump says his Qatari-donated Boeing 747-8 will be taken out of service for about a month to be “maxed out” with additional upgrades. The obvious question is what can realistically be added so quickly, especially to an...
India Day 4: From The Stifling Heat Of New Delhi To Monsoon Rains In Mumbai
You can read about day one of my India trip here, day two here, and day three here. Today was a travel day from New Delhi to Mumbai, though timed in such a way as to minimize stress and...
United Airlines Employee Tells Mexican American Passenger “Maybe We Should Call ICE On You”
A United Airlines employee at San Francisco International Airport was caught on video threatening to call ICE on a Mexican American passenger during a heated ticketing dispute. The passenger was not blameless in the escalation, but as the dust...
Why I Downgraded From First Class To Business Class on Air India
When it became clear that I could not use the new Air India first class lounge on my Delhi – Mumbai flight, I noticed an interesting alternate flight and made the switch…did I get the better end of the...
Air India’s First Class Ground Service In Delhi Was Far Better Than I Expected
Credit to Air India for excellent first class ground service in Delhi (DEL)…I was very impressed. Air India First Class Ground Service At Indira Gandhi International Airport In New Delhi (DEL) As I was sitting in my hotel room...
Emirates Unveils An Economy Class Headrest Designed To Make Travel Pillows Obsolete
Emirates is introducing a clever new headrest in economy class that may genuinely make sleeping easier, though a supportive headrest cannot compensate for an otherwise uncomfortable seat. Emirates Introduces “U-Dream” Economy Class Headrest That Cradles Your Neck Emirates has...
Spirit Is Dead, But Someone Just Bid Free Spirit Miles
Spirit's Free Spirit program hit the auction block. Nobody will say if your points survive, but the bidders know something you don't.
Poland Is Building Europe’s Next Megahub. Nobody Noticed.
While Heathrow argues about a runway, Poland is pouring concrete for a megahub between Warsaw and Lodz. The next great European hub is not where you think.
Of Course Marriott Stopped Emailing You About Claims
Marriott's Best Rate Guarantee now works in silence. File a claim, hear nothing, and watch the deadline pass. That is not an accident.
I Witnessed An Entitled Family Eat An Entire Meal At A Luxury Hotel, Then Bully Staff Into Making It Free
I witnessed a horrible dressing down of restaurant staff at the Andaz Delhi in Aerocity that left me shaking my head in disgust over the entitlement. Entitled Family Demanded Free Meal At Andaz Delhi After a long day, I...
Air Canada Restricts Emirates First Class Awards, Adds Premium Economy Redemptions
Air Canada Aeroplan is restricting first class award redemptions on Emirates to align with Emirates’ own policy for Skywards members while also adding the option of redeeming for premium economy awards. Aeroplan Restricts First Class Awards On Emirates To...
UPDATE: United Airlines Backtracks On Free Changes For Disgruntled Trump Airport Passengers
Yesterday, we broke news that United Airlines had authorized its reservations agents to rebook passengers who did not want to fly into Palm Beach International Airport, now called President Donald J. Trump International Airport, to nearby airports at no...
India Day 3: From Bohemian Haus Khas Village To Posh Aerocity, Delhi
You can read about day 1 here and day 2 here. I awoke early and went to the gym to train before breakfast, enjoying an excellent workout followed by another round in the steam room and sauna. The Hyatt...
Family Upgrades To American Airlines Business Class, Then Loud Flight Attendants Keep Them Awake All Night
A passenger who paid to upgrade his family to American Airlines Flagship Business Class for an overnight flight says the lie-flat seats proved nearly useless because the flight attendants talked loudly throughout the night. When Flight Attendants Are Too...
The Aggressive Photographers Around India Gate
If you visit India Gate while in Delhi, be ready to deal with the aggressive photographers who will want to take your picture… Caveat Emptor: The Aggressive Photographers Around India Gate Located in the heart of New Delhi, the...
Did I Get Scammed In New Delhi?
In terms of scams this one is rather minor, but I’m just wondering if this sort of thing is common or I just happened to choose the wrong place for coffee in New Delhi… A Scam In New Delhi...
India Day 2: The Hunt For Great Coffee, A Hotel Upgrade, And Long Evening Stroll
You can read about day 1 here. I was wide awake at 5:00 am and got up to workout in the fitness center of the Hyatt Centric…it wasn’t a great gym, but it was sufficient and I got a...
United Airlines Will Let Passengers Avoid Trump Airport And Switch To Miami Or Fort Lauderdale For Free
United Airlines is preparing for customers who may object to flying into an airport named for President Donald Trump, and reservation agents have been authorized to move those passengers to Fort Lauderdale or Miami without charging more. United Will...
