American Airlines is making clear that it would rather sell first class seats than give them away as complimentary upgrades. That may make perfect business sense, but it also chips away at one of the core reasons travelers chase...
Alaska Airlines Limits Leis And Flowers For Hawaiian Flight Attendants On Seattle Routes
Hawaiian Airlines flight attendants assigned to Alaska-branded longhaul routes from Seattle will no longer wear leis, flowers in their hair, or aloha shirts, but I see no need for outrage: flights to and from Hawaii will keep those cultural...
Review: SWISS Senator Lounge Zurich (ZRH)
The SWISS Senator Lounge in the E Gates of Zurich Airport (ZRH) is a fantastic Star Gold lounge with delicious food and a lovely terrace. SWISS Senator Lounge Zurich Review (ZRH – E Gates) We hit roadwork on A1...
Scott Kirby Mocks An “Idiotic” United–JetBlue Merger, But The Math Could Change
An increasingly bold Scott Kirby says United Airlines has no interest in buying JetBlue, dismissing the idea as “idiotic.” I believe him…but only if we are talking about JetBlue as it exists today. Scott Kirby Says United Won’t Buy...
United Airlines Wants AI To Tell You Why Your Flight Is Delayed
United Airlines wants to get much better at explaining delays to passengers, including maintenance videos and AI-generated updates that tell travelers what is actually happening with their flight. Since the uncertainty is often worse than the delay itself, this...
JetBlue CEO Calls Out Wheelchair Abuse At Airports, But Is There A Fix?
JetBlue CEO Joanna Geraghty has called out a real problem in air travel: passengers who request wheelchair assistance to skip lines and board early. The problem is obvious. The solution is not. JetBlue CEO Calls Out Wheelchair Abuse At...
Review: Lufthansa Lounge London Heathrow (LHR)
The Lufthansa Lounge in London Heathrow is functional and practical for Star Alliance flyers departing from Terminal 2A and had a surprise that made me laugh out loud. Lufthansa Lounge London Review (LHR) During my long day in T2,...
Review: SWISS A220-300 Economy Class London – Zurich
While my SWISS Airbus A220-300 flight from London to Zurich was pleasant in one distinct way, the reality is you’re paying a huge premium to fly SWISS out of Heathrow versus a budget carrier from another London airport and...
American Airlines Adds Starlink Wi-Fi, But Bypasses The Jets That Need It Most
American Airlines is finally adding Starlink Wi-Fi, which is great news for passengers. But the initial rollout appears focused on narrowbody Airbus aircraft, not the widebody jets where American’s Wi-Fi experience is often most painful. American Airlines Adding Starlink...
British Airways Faces Scrutiny After Banning Boy With Tourette’s For Shouting “Bomb”
British Airways denied boarding to a 13-year-old boy with Tourette’s syndrome after he repeatedly shouted “bomb” at Gatwick Airport. I understand why BA took the word seriously, but based on the context, documentation, and screening already completed, this feels...
SAS Pulls Greenland Flights This Summer, And There Goes My Nuuk Plan
SAS has reportedly removed all scheduled Copenhagen – Nuuk flights for this summer, making Greenland another apparent casualty of high fuel prices. I was seriously looking forward to trying this route and visiting Greenland this summer, so this one...
Review: United Airlines 787-9 Economy Class Los Angeles To London
I find that United Airlines offers an above-average experience in longhaul economy, particularly on flights from the West Coast, as I experienced on my Los Angeles to London 787-9 flight in economy class. United Airlines 787-9 Economy Class Review...
Delta Air Lines Is Still Winning, But Is It Getting Too Comfortable?
The New York Times profiles Delta Air Lines as a carrier content to keep gently refining a winning formula. That may be wise, but it also raises a fair question: will Delta eventually run into the same problem Southwest...
Hyatt Needs To Crack Down On The Park Hyatt Sydney…
The Park Hyatt Sydney has recently implemented two extremely guest-unfriendly changes that undermine what loyalty should be built on and should not be permitted by Hyatt… Double Whammy: Two Negative Changes Impacting World Of Hyatt Members At Park Hyatt...
United Airlines Pilot Threatens To Call FBI Over Antisemitic Wi-Fi Hotspot
A United Airlines pilot reportedly threatened to call the FBI after passengers noticed an antisemitic Wi-Fi hotspot name onboard. The hotspot name was vile, but I’m not convinced this was the sort of security threat that justified escalating the...
Baby Naomi Took Her First Flight In Delta One And Never Made A Peep
Kudos to Baby Naomi for her first flight and her lovely parents for being so gracious on my Delta Air Lines flight from Los Angeles to Atlanta. Baby Naomi Was A Perfect Passenger In Delta One Toward the end...
Scott Kirby’s Memorial Day Message To United Airlines Employees Was More Measured This Year
CEO Scott Kirby’s Memorial Day message to United Airlines employees was more measured this year, pairing gratitude for American freedoms with a summer travel pep talk focused on operational reliability and customer care. Scott Kirby’s Memorial Day Message To...
United Airlines Pilots Fired After “VIP” Passenger Enters Cockpit During Flight, But The Problem Goes Deeper
A United Airlines charter flight incident involving a Colorado Rockies coach in the flight deck raises two uncomfortable truths: the cockpit door rule on Part 121 flights is clear….but United’s sports charter culture may not have been. United Charter...
Awful: California Hotel Clerk Calls Israeli Guests “Baby Killers” After Seeing Their Passports
A California hotel clerk allegedly saw Israeli passports, shouted “Free Palestine,” accused guests of being “baby killers,” began recording, then posted the video himself on social media. This is vile antisemitism, and it has no place in the hospitality...
The Mediterranean Is Soft This Summer
US bookings to Europe are down 11% and Athens is off nearly 20%. Airlines added seats anyway. The window to do the Mediterranean right is right now. What the Numbers Are Actually Saying The Mediterranean did not become less...
