United CEO Scott Kirby dreams of United Airlines emerging from the pandemic as the #1 airline in the USA. To that end, United will resume investment in its onboard and ground product, restarting pre-pandemic investments in all cabins. United...
Flight Attendants Face Condemnation After Calling Police On First Class Do-Gooder
A pair of flight attendants at American Airlines has been accused of unjustified retaliation against a passenger after he confronted them for not wearing masks…hours after they put their masks back on. There’s a lot of blame to go...
United CEO Threatens Employee Termination Over Mask Compliance
For United CEO Scott Kirby, the stakes are high. Attracting passengers back to United Airlines will require more than a vaccine; it will require a genuine feel of safety onboard. Per Kirby, that starts with masks. That’s why he...
United Airlines Adds Four New International Routes From Los Angeles
United Airlines will add four additional international routes from Los Angeles (LAX) this winter to destinations in Central America and Mexico. United Airlines Adds Four New International Routes From LAX United will begin new nonstop service between Los Angeles...
Review: JetBlue A321 Mint Business Class
Last week, JetBlue introduced a new soft product refresh for its Mint business class product. I was already scheduled to travel from Los Angeles to West Palm Beach and was elated to find out that my flight would feature...
Does This Emotional Support Turtle Belong In First Class?
The other day we were out walking and passed a lady…and her giant tortoise. This required a conversation. Should an emotional support turtle be allowed on airplanes so this dear lady can fly? An Encounter With An Emotional Support...
Why ANA + JAL Should Not Merge
A key advisor to the Japanese Prime Minister has suggested that All Nippon Airways (ANA) and Japan Airlines (JAL) should merge. Make no mistake: this would be horrible for Japanese consumers and indeed consumers around the world. Influential Government...
United Airlines Raises Baggage Fees (Temporarily), A Step Toward Dynamic Pricing
United Airlines has introduced a holiday surcharge for checked baggage to five destinations in Latin America. While only temporary in nature, the move marks a step toward dynamically-priced baggage fees, a two-edged sword for consumers. United Airlines Raises Checked...
United Airlines Adds Hot Cocoa Onboard For Winter Season
With all the bad news swirling around, how about a nice cup of hot cocoa? Hot cocoa from Ghirardelli will soon be available onboard in all cabins on United Airlines. United Adds Ghirardelli Hot Cocoa Onboard Long a staple in United...
My Thanksgiving Travel Plans Are Up In The Air…
If you’re a regular reader, you know that for several years I’ve spent Thanksgiving weekend at the Highlands Inn, a Hyatt property in Carmel. It has become a cherished family tradition. This year, however, we may just stay home....
Ordered Chaos At Shanghai Pudong Airport
What happened when two new COVID-19 cases were traced back to airport cargo employees at Shanghai Pudong International Airport? Over 17,000 workers were forced to test…immediately. There were also reports and video of passenger revolt. The ordered chaos that...
United Airlines Expands COVID-19 Testing To Houston (IAH)
United Airlines will expand its pre-flight COVID-19 testing program to flights out of Houston bound for destinations in the Caribbean and Latin American. New United Airlines COVID-19 Testing Partnership For Houston Flights Beginning December 7, United will help facilitate...
