Most frequent flyers know that Global Services sits atop the United Airlines elite status pyramid, an invitation-only tier reserved for the carrier’s most valuable customers. But there is actually another level above it, so exclusive that even many seasoned...
United Airlines Passengers Tackle Drunk Man During Chaotic Flight To Houston
An apparently intoxicated United Airlines passenger picked a very bad place to become belligerent, prompting the captain to warn passengers to “protect the flight deck at all costs” before fellow travelers ultimately wrestled him down and restrained him. United...
Austrian Airlines’ €13.80 Wiener Schnitzel On An 80-Minute Flight
For this week’s Meal of the Week, we return to Austrian Airlines for a surprisingly delicious Wiener Schnitzel from the carrier’s buy-on-board menu. Meal Of The Week: Wiener Schnitzel On Austrian Airlines On my recent Austrian Airlines flight from...
Blackstone Buys 25% Of Aeroplan For $2 Billion. Should Members Be Worried?
Air Canada is selling a 25% stake in Aeroplan to a consortium led by private equity giant Blackstone and Canadian pension fund La Caisse, valuing its loyalty program at a staggering C$10 billion. While I don’t expect Aeroplan to...
Our Lovely 23-Hour Layover In Vienna
I was so excited to return to Vienna after several years, even if just for one night. With the Park Hyatt Vienna as our base, my kids and I had a wonderful 23-hour layover in the Austrian capital. A...
Editorial: Sorry, European Airports Are Still Superior To U.S. Airports
Kyle offered a thoughtful editorial on Sunday arguing that U.S. airports–in general–are superior to European airports. While U.S. airports have come a long way in the last several years, the overall ease of navigation remains superior in most European...
KLM Cuts Free Food And Drinks In Economy To “Strengthen The Warm And Hospitable Experience”
KLM is cutting back complimentary food and beverage service in European economy class this fall, which is disappointing but hardly shocking. What is shocking is the insulting way KLM is trying to convince passengers that getting less for free...
Trump Secretly Slipped Off Air Force One In A DO & CO Catering Truck While Decoy Jet Continued To Britain Amid Iranian Assassination Threat
Facing a credible Iranian assassination threat, President Donald Trump secretly slipped off Air Force One inside an airport catering truck while another presidential aircraft carried on as a decoy. Trump Secretly Slipped Off Air Force One In Catering Truck...
11.5 Hours In Austrian Airlines 777-200 Economy Class…
Austrian Airlines is about as old-school as you can get on its 777-200, with my 11.5 hour economy class flight featuring plenty of food and efficient service, but an uncomfortable seat, oppressively warm cabin, and no Wi-Fi. Austrian Airlines...
United Airlines Passenger Threatens Everyone With Her “Big-Time” Attorney Brother After Flight Delay, Gets Arrested Instead
A United Airlines passenger faced a badly delayed flight from West Palm Beach to Newark, then managed to turn an already frustrating situation into an arrest, a one-year airport trespass warning, and a very awkward phone call with her...
Mold, Maggots, Cockroaches: Disturbing Allegations At Major LAX Airline Caterer
The allegations coming out of a major airline catering facility near Los Angeles International Airport are stomach-turning: workers say they found mold-covered dishes, maggots, flies, cockroaches, and filthy carts, yet were allegedly told to clean some of the dishes...
Toddler Refuses To Wear Seatbelt, Forcing Porter To Cancel Toronto Flight
A Porter Airlines flight from Victoria to Toronto was canceled after a toddler refused to sit down and wear a seatbelt, forcing the aircraft to return to the gate and ultimately miss the airport’s overnight runway closure. As a...
Editorial: US Airports Are Far Superior To European
US Airports suffer a poor reputation but comparatively to their European counterparts, they are a shining beacon to the world. Matthew Klint, the principal writer of this site, and I were having a debate via text message about the...
United, Virgin Atlantic Prove Starlink Wi-Fi Is Winning
United and Virgin have the numbers to prove Starlink works. They do not yet have the fleets, and you still cannot buy a seat on an equipped airplane.
Boeing’s Win Lasted Exactly Two Days
The FAA certified the 737 MAX 7 on Monday. By Wednesday it ordered crack inspections on 1,429 MAX jets, and the cause traces to the factory.
Minute Review: EVA 777-300ER Business Class
For this week’s Minute Review, we take a look at the aging yet resilient product onboard the EVA 777-300ER in “Royal Laurel” business class. EVA 777-300ER Business Class Minute Review (Video) Recognizing that I’m a bit of a dinosaur...
12.5 Hours In LATAM 787-9 Business Class
My 12.5-hour nonstop flight from São Paulo to Los Angeles was a mixed bag, with excellent service and a comfortable seat onboard, but unremarkable food and no Wi-Fi. LATAM 787-9 Business Class – My First Impressions Boarding the Dreamliner...
Delta Air Lines Is Returning To Tokyo Narita, But Its Seattle Strategy Raises Questions
Delta Air Lines is returning to Tokyo Narita Airport after a seven-year absence, launching daily nonstop service from Seattle in March 2027. I welcome the added capacity, particularly on a market where competition should help consumers. But the route...
I’m Deliberately Routing Through Dallas Just To Try American Airlines’ New BBQ
American Airlines is expanding its Pecan Lodge barbecue partnership across eligible domestic first class flights from Dallas-Fort Worth. That is good news for barbecue lovers. It may also confirm that I have a problem, because I am now deliberately...
KLM Somehow Pulled Off Crispy French Fries At 35,000 Feet
KLM did something I did not expect on my recent flight from Amsterdam to Los Angeles in business class: it pulled off crispy and delicious French Fries onboard. KLM’s “Flying Fries” Were Shockingly Good My 11-hour flight from AMS-LAX...
