A passenger reportedly created voice memos for an entire American Airlines flight from New York to Miami, raising the obvious question: even if it was not technically a phone call, was it still rude? Passenger Talks Into Voice Memos...
United Airlines Builds Back Cleveland With New Las Vegas And Miami Flights
United Airlines is adding two new routes from Cleveland, including year-round service to Las Vegas and seasonal winter service to Miami, continuing a quiet build-up in a city it once de-hubbed. United Airlines Adds New Cleveland Flights To Las...
I Made A 10-Minute Connection Across The World’s Busiest Airport. Is This Normal?
I’m not a frequent Delta Air Lines flyer or Atlanta traveler, so I don’t know whether to pat myself on the back for making a 10-minute connection across five terminals in Atlanta Hartsfield-Jackson Atlanta International Airport or whether this...
Trump’s Sanctuary City Airport Threat Would Devastate International Travel
The Trump administration is reportedly considering reducing Customs and Border Protection staffing at airports serving so-called sanctuary jurisdictions, a move that could cripple international flights at some of the busiest airports in the United States. Trump Administration Threat To...
Delta CEO Brushes Off Elon Musk, Says Amazon Offers More Than Starlink
Delta Air Lines CEO Ed Bastian is defending the carrier’s decision to choose Amazon Leo over Starlink, arguing that Amazon brings more to the table than just satellite internet and that the price point was more attractive. That does...
“They’re So Nice Here!” South Africans Amazed By Delta Gate Agent At LAX
Kindness from customer-facing employees like a gate agent can go a long way toward winning loyalty, as I witnessed before boarding a Delta Air Lines flight at LAX. Delta Gate Agent’s Kindness Astounds South African Travelers I was waiting...
Wet Airstairs, Two Hospitals, And A Flight Diversion: Elderly Passenger’s Lufthansa Lawsuit
An elderly passenger is suing Lufthansa after she says a flight attendant rushed her down wet airstairs in Frankfurt, causing her to fall, suffer serious injuries, and spend weeks hospitalized in Germany and Ireland. Elderly Passenger Says Flight Attendant...
Emirates Skywards Awards Just Got More Expensive, With One Important Exception
Emirates Skywards has devalued many awards and upgrades again, but this time at least thrown one bone: one-way business class Saver awards are back. Still, it’s another example that Emirates fundamentally looks at loyalty differently. Emirates Skywards Devalues Again,...
I Tried American Airlines’ Centennial Chicken Florentine Roulade In Business Class
For this week’s Meal of the Week, I am looking at a “Chicken Florentine roulade” served in American Airlines Flagship business class from Los Angeles to Boston, part of AA’s centennial menu celebrating 100 years of flight. Meal Of...
Delta One On A Domestic A350 Flight? My LAX–Atlanta Flight Felt Like Longhaul Business Class
I had a very pleasant flight on Delta from Los Angeles to Atlanta on a refurbished A350-900, now a “Delta One” branded flight that included many of the amenities onboard you would expect on a longhaul business class flight....
United Passenger Body Slams Seat For Two Hours In Bizarre Recline Meltdown
A United Airlines passenger was captured on video repeatedly throwing his body into his seat for nearly two hours, apparently upset that the very tall passenger behind him was blocking his ability to recline. Whatever the reason, this is...
What I Booked Before Hyatt Devaluation
The new Hyatt pricing has just gone into effect. I’ll be studying it today and then provide an update on how good (or bad) it is, but here I’m going to share the triumphs and frustrations of booking many...
Final Call: Hyatt Just Blew Up The World Of Hyatt Award Chart
UPDATE: The new pricing has gone into effect. Stay tuned for analysis as we survey the pricing changes. My original story from February 25, 2026 is below. Today Hyatt announced a significant update to its World of Hyatt loyalty...
The Surprising Reason Passengers Gave A Delta Pilot A Standing Ovation After A Flight Delay
A Delta pilot delayed a flight, then did something so rare in air travel that passengers actually applauded him: he told them the truth. Delta Pilot Delays Flight For Mechanical Issue, Then Passengers Applaud Him Flight delays are never...
JetBlue Retreats From Newark, Making A United Merger Even More Likely
JetBlue is pulling down even more Newark flying, and the message is clear: Newark does not work for JetBlue any more than JFK worked for United. That has implications far beyond a few leisure routes that JetBlue is axing:...
Israel Wants Emirates A380s To Fly Nonstop From Tel Aviv To New York. Yes, Really.
As competition remains depressed in response to geopolitical turmoil, the Israeli government is purportedly courting Dubai-based Emirates to operate nonstop service between Tel Aviv and key destinations like New York and Bangkok. Israeli Government Asks Emirates To Operate Nonstop...
Review: EVA Air 777-300ER Business Class Taipei To Chicago
My 13.5-hour journey from Taipei to Chicago on EVA Air on the 777-300ER in “Royal Laurel” business class was very pleasant and the Taiwanese carrier is able to pull off something most carriers cannot: offer what is in many...
“He Bit The Flight Attendant!” Qantas 787 Diverts To Tahiti After Passenger Meltdown
A Qantas Boeing 787-9 flying from Melbourne to Dallas diverted to Tahiti after a belligerent passenger allegedly bit a flight attendant, threatened crew, and became so disruptive that continuing the ultra-longhaul flight was no longer a reasonable option. Qantas...
Pete Buttigieg Is Right: Sean Duffy’s Road Trip Is Tone-Deaf, And Its Sponsors Are Conflicted
Transportation Secretary Sean Duffy’s family road trip is not offensive because road trips are bad. Quite the opposite. The problem is that a Cabinet secretary is promoting a travel project funded by companies his own department regulates and during...
Review: EVA Air Infinity Lounge Taipei Review (TPE)
The flagship business class lounge for EVA Air at its Taiwan Taoyuan International Airport hub in Taipei is by no means a bad lounge, but it’s also a disappointment, especially when compared to the phenomenal product offered onboard in...
