While my SWISS Airbus A220-300 flight from London to Zurich was pleasant in one distinct way, the reality is you’re paying a huge premium to fly SWISS out of Heathrow versus a budget carrier from another London airport and...
American Airlines Adds Starlink Wi-Fi, But Bypasses The Jets That Need It Most
American Airlines is finally adding Starlink Wi-Fi, which is great news for passengers. But the initial rollout appears focused on narrowbody Airbus aircraft, not the widebody jets where American’s Wi-Fi experience is often most painful. American Airlines Adding Starlink...
British Airways Faces Scrutiny After Banning Boy With Tourette’s For Shouting “Bomb”
British Airways denied boarding to a 13-year-old boy with Tourette’s syndrome after he repeatedly shouted “bomb” at Gatwick Airport. I understand why BA took the word seriously, but based on the context, documentation, and screening already completed, this feels...
SAS Pulls Greenland Flights This Summer, And There Goes My Nuuk Plan
SAS has reportedly removed all scheduled Copenhagen – Nuuk flights for this summer, making Greenland another apparent casualty of high fuel prices. I was seriously looking forward to trying this route and visiting Greenland this summer, so this one...
Review: United Airlines 787-9 Economy Class Los Angeles To London
I find that United Airlines offers an above-average experience in longhaul economy, particularly on flights from the West Coast, as I experienced on my Los Angeles to London 787-9 flight in economy class. United Airlines 787-9 Economy Class Review...
Delta Air Lines Is Still Winning, But Is It Getting Too Comfortable?
The New York Times profiles Delta Air Lines as a carrier content to keep gently refining a winning formula. That may be wise, but it also raises a fair question: will Delta eventually run into the same problem Southwest...
Hyatt Needs To Crack Down On The Park Hyatt Sydney…
The Park Hyatt Sydney has recently implemented two extremely guest-unfriendly changes that undermine what loyalty should be built on and should not be permitted by Hyatt… Double Whammy: Two Negative Changes Impacting World Of Hyatt Members At Park Hyatt...
United Airlines Pilot Threatens To Call FBI Over Antisemitic Wi-Fi Hotspot
A United Airlines pilot reportedly threatened to call the FBI after passengers noticed an antisemitic Wi-Fi hotspot name onboard. The hotspot name was vile, but I’m not convinced this was the sort of security threat that justified escalating the...
Baby Naomi Took Her First Flight In Delta One And Never Made A Peep
Kudos to Baby Naomi for her first flight and her lovely parents for being so gracious on my Delta Air Lines flight from Los Angeles to Atlanta. Baby Naomi Was A Perfect Passenger In Delta One Toward the end...
Scott Kirby’s Memorial Day Message To United Airlines Employees Was More Measured This Year
CEO Scott Kirby’s Memorial Day message to United Airlines employees was more measured this year, pairing gratitude for American freedoms with a summer travel pep talk focused on operational reliability and customer care. Scott Kirby’s Memorial Day Message To...
United Airlines Pilots Fired After “VIP” Passenger Enters Cockpit During Flight, But The Problem Goes Deeper
A United Airlines charter flight incident involving a Colorado Rockies coach in the flight deck raises two uncomfortable truths: the cockpit door rule on Part 121 flights is clear….but United’s sports charter culture may not have been. United Charter...
Awful: California Hotel Clerk Calls Israeli Guests “Baby Killers” After Seeing Their Passports
A California hotel clerk allegedly saw Israeli passports, shouted “Free Palestine,” accused guests of being “baby killers,” began recording, then posted the video himself on social media. This is vile antisemitism, and it has no place in the hospitality...
The Mediterranean Is Soft This Summer
US bookings to Europe are down 11% and Athens is off nearly 20%. Airlines added seats anyway. The window to do the Mediterranean right is right now. What the Numbers Are Actually Saying The Mediterranean did not become less...
Royal Caribbean Doesn’t Lose, But Just Lost In Mexico
Royal Caribbean has lost almost no major bets in a decade. Mexico just rejected Perfect Day, and the loss matters more than the project ever would have.
Norse Is For Sale, Europe’s Long-Haul ULCC Needs A Buyer
Norwegian Air died and Norse picked up the bones. Now JPMorgan is shopping the airline, and your cheap Europe fare is on the clock.
Introduction: My Odd Spring Break To Europe On United And SWISS
Welcome to my next trip report, which will detail my rather odd but still restful spring break in Germany, with flight reviews on United Airlines and SWISS. Spring Break In Switzerland + Germany On United + SWISS Spring break...
My Drunk American Airlines First Class Seatmate Begged To Come Home With Me…
Oy. I’ve had bad seatmates before, but I don’t think I’ve never had one quite so bad as my seatmate on a recent late-evening American Airlines flight to Southern California. Bloody Mary Karen, The Worst Seatmate I’ve Ever Had...
A Viral Marriott Housekeeper Story About Room 412 Made Me Cry, But Something Felt Off
A viral hotel story about a Marriott housekeeper, a struggling guest, and a small act of kindness made me cry. But realized it was likely AI-generated, which somehow made the whole thing feel worse. A Viral Hotel Story Made...
British Airways Raises Cash Surcharges On Avios Award Tickets Again
British Airways is raising the cash component of award tickets again, making some Avios redemptions even harder to justify. British Airways Raises Cash Surcharges On Award Tickets I received an email yesterday from British Airways yesterday, informing me that...
American Airlines Passenger Records Voice Memos For Entire Flight, Claims It Was Not A Phone Call
A passenger reportedly created voice memos for an entire American Airlines flight from New York to Miami, raising the obvious question: even if it was not technically a phone call, was it still rude? Passenger Talks Into Voice Memos...
