The more I travel internationally, the more I appreciate traveling within the United States. That wasn’t the outcome I expected when I started spending so much time overseas, but it has become increasingly obvious over the years. Travel has a...
Delta Pilots Launch Passenger Advice Website As Contract Fight With Management Heats Up
Delta’s pilot union has launched a passenger advice website that looks helpful on the surface, but the message underneath is clear enough: if Delta has reliability problems this summer, pilots do not want customers blaming pilots. Delta Air Lines...
Korean-American Doctor Says He Was Mocked With “Konnichiwa” Greeting After United Airlines Flight
A Korean-American physician says he was greeted mockingly with “Konnichiwa” after a flight by someone he initially assumed was a United employee, then watched as the awkward exchange turned into something more insulting. While this may not be a...
Scott Kirby Says United Airlines Is Spreading American Values Around The World
Scott Kirby’s July 4th message to United employees mixed patriotism, corporate pride, and his usual claim that United Airlines is not just the biggest airline, but “the best airline in the history of aviation.” Scott Kirby: United Airlines Plays...
Why European Car Rental Damage Claims Feel Like A Shakedown
A reader’s complaint about a post-rental damage charge in Germany raises a broader issue: when rental car companies have financial incentives to find damage, the return process starts to feel like a shakedown. Are European Car Rental Companies Incentivized...
Lufthansa Told Woman Her Gym Outfit Was Too “Naked” To Board
A fitness influencer says she was stopped from boarding a Lufthansa Group flight because her outfit was deemed too revealing. I live in Los Angeles, so perhaps I have simply become immune to skimpy clothing, but the only problem...
American Airlines Adds 3 New Chicago Routes, Including Return To Tokyo
American Airlines is adding three routes from Chicago O’Hare, including a return to Tokyo Narita after a seven year pause. American Airlines Returns To Chicago–Tokyo With 787-9 Narita Flight American Airlines is re-laumching three routes from Chicago O’Hare, including...
United Airlines Paid A Passenger 98,000 Miles To Take A Later Flight
A United Airlines passenger scored 98,000 MileagePlus miles for taking a later flight, and offers a useful reminder: if you are flexible, do not wait until the gate to volunteer. United Passenger Scores 98,000 Miles For Taking A Later...
Airfare Prices Could Get More Confusing If DOT Weakens All-In Pricing Rule
Airfare pricing may soon become a bit less transparent if the Department of Transportation moves forward with a proposal to weaken the way airlines must display the full price of a ticket. Airfare Pricing May Get More Confusing If...
American Airlines Opens JFK Grab-And-Go Lounge With Barista Coffee (Finally!)
American Airlines is bringing its Provisions by Admirals Club concept to JFK, and while “grab-and-go lounge” may not sound especially exciting, this version actually has something American lounges have long needed: proper barista coffee. American Airlines Adds First Lounge...
Review: Inside The New Delta One Lounge At LAX Terminal 2
Delta Air Lines has opened a second Delta One Lounge at Los Angeles International Airport, giving premium cabin passengers another dedicated space at LAX as Delta continues its multi-year investment in Los Angeles. Delta Opens Second Delta One Lounge...
SAS Bets Big On Copenhagen With Huge Airbus Order That Could Triple Longhaul Fleet
SAS has announced the largest aircraft investment in its history: Copenhagen is going to become a much more serious global hub. SAS Orders Airbus A330neos As Copenhagen Global Hub Ambitions Grow SAS has announced the largest investment in company...
SWISS First Class Hot Dog Gives Me One Big Idea For American And United
SWISS is serving a gourmet hot dog called the “Bastardo” in First Class this summer. The idea is clever, the timing is smart, and while the ingredients sound a bit odd to me, I would absolutely try it. But...
British Airways Will Let Flight Attendants Sleep In Empty First Class Seats
British Airways is now allowing cabin crew to rest in empty First and Club World seats on some longhaul flights. I understand the practical argument, but I still do not like it. British Airways Letting Crew Sleep In Empty...
Review: Alaska Airlines 737-800 Premium Class
My Alaska Airlines 737-800 flight from Seattle to Palm Springs in Premium Class was pleasant, with a nice lunch from Alaska’s buy-onboard menu and friendly service down the West Coat. Alaska Airlines 737-800 Premium Class Review After a long...
San Francisco Airport Ranked Only #22? Come On.
The Washington Post ranked America’s best airports, and somehow San Francisco International Airport did not make the top 10. I realize every ranking depends on methodology, but come on… San Francisco Belongs At The Top Of Any Best U.S....
Delta’s Big Austin Bet Goes International With Planned Paris Service
Delta Air Lines is expected to add nonstop service between Austin and Paris next summer, a route that makes a lot of sense and marks the international next step in Delta’s growing Austin strategy. Delta Expected To Launch Austin–Paris...
Democratic Nominee Wants To Abolish TSA PreCheck And Nationalize Airlines
A Democratic congressional nominee in New York says her “hot take” is to abolish TSA PreCheck and ultimately nationalize the airline industry. What an efficient politicians: two bad ideas in one soundbite… Democratic Socialist Congressional Nominee Wants To Abolish...
Ryanair Proves Airlines Need To Be Cheap Or Banks
Ryanair made billions flying people cheaply, while US legacy airlines lean heavily on banks. That contrast says a lot about what airlines really are now. Ryanair Made Real Airline Profit There is a version of the airline business that...
Premium Economy Is Where Airlines Make Money Now
Delta now earns more up front than in coach, and United and American keep pouring seats into premium economy. The back of the plane is shrinking.
