After traveling in Europe for nearly two weeks, I returned home to find a certified letter from Aeroplan delivered by FedEx. Here’s the unedited letter, concerning my cancelled first class tickets on SWISS: Dear Mr. Klint: Thank you for...
Flight Carrying 85 Plumbers Forced to Divert…Due to Lavatory Problems

A flight carrying 85 plumbers was forced to divert after the onboard lavatories malfunctioned and could not be repaired. How’s that for irony? Norwegian Air Flight 1156 from Oslo to Munich was forced to turn around just past the...
Lufthansa’s Unnecessary New Livery

A couple weeks ago, I wrote a post entitled, Dear Lufthansa, Please Don’t Ruin Your Beautiful Livery. It was a plea for Lufthansa to leave well enough alone. Sadly, my letter fell upon deaf ears. The new livery is out...