Based on some of the comments when I announced that I had booked a trip to Paris on Aeromexico, I was bracing myself for horrific service and inedible food. As it turned out, my flight on Aeromexico wasn’t bad at all.
Granted, this was only a three hour flight from Los Angeles to Mexico City aboard a 737-800. Even so, I noticed a few things. Service was very good: friendly, warm, and attentive. The plane was was also very clean: I found no crumbs or dirt around my seat. Finally, onboard Gogo wi-fi worked like a charm and the IFE library available in the seatback monitor was impressive. The wi-fi particularly impressed me. I wasn’t expecting it and it turned out to be fast and operational the entire flight.
The meal…well, I’ve had better. I ordered “carne” thinking it would be piece of steak or at least short ribs. It turned out to be a hamburger patty…with no cheese or bread. It was fine: fairly lean and a nice source of protein. While I would have preferred some queso fresco over the red wine sauce, the sauce did have a good flavor. The salad was large and dessert included two small chocolate squares.
CONCLUSION
Ok, one Aeromexico flight down, one to go. The first one went well, but the longhaul to Paris aboard the 787-9 is next. Stay tuned for a full flight review in my upcoming trip report.
Why does it look just like Delta’s hard product?
I did ORD-MEX-LIM in business a month ago. I felt like I was on Spirit. Even my 9 yo said that it was just like economy.
Transit through MEX is always a nightmare. Be interested to hear your experience around arrival and transfer.
We flew JFK-MEX-JFK on AM’s 787-8 in its legacy CO type biz class (Classe Premier) seats 2.5 years ago, and found the service to be very good overall. The crew was very good, and the food, if not amazingly good, was still very satisfying.
The boozy drinks were made very well – which for sure we liked!
The IFE was also good.
And yep, our AeroMexico 787-8 was VERY clean (unlike, say, an airline that shall remain nameless to protect the guilty we flew earlier this year whose 787-9 was probably the filthiest plane “ev-ah”; we loved the crew who worked that flight, and the food was actually very good, too, despite the otherwise disgusting plane that took more than 10 mins of intensive anti-bacterial wiping down to clean up the nasty river of sludge that had accumulated in the ~inch wide grey colored track that ran along the sidewall/baseboard where it meets the floor, plus the muck between seats, in the seat pockets, and more on THAT dirty plane!).
Same thing applied for our red-eye return flight in AM biz class, that was like the 737-800 seen in Matt’s post above: clean, clean, clean with a very good crew.
But, once airborne, and having eaten the filling, but otherwise exceptionally lackluster offerings at the biz class lounge at AeroMexico’s international terminal, I feel asleep until the stiff tailwind had us awakened by the crew much earlier than expected in preparation for a landing so early, it was before the start times for the first shifts of so many employees, we were required to wait before being allowed to disembark.
So, can’t comment on any food or beverage service that was offered on that flight.
As to AeroMexico’s terminal at MEX, it was a tale of two vastly different experiences, one exceptional (the arrival), the other exceptionally BAD (departure), so NOT enough to guage how things might be for others passing through the terminal.
And perhaps things have since changed since January, 2016, but we found the international biz class lounge that was allegedly the “good one” to be pretty bad, and a far cry from what what we had seen writen in others’ reviews a year or two earlier than when we were there.
Yeah, bad food, underwhelming service, and the absence of ice cream treats others’ raved about for that lounge found us wondering if others’ experiences were of an entirely different universe than the one we encountered.
Thar, plus absolutely NO WHEELCHAIR assistance for my partner who had Polio as a young child for the departure end of that AeroMexico itinerary, was the downside to an otherwise exceptional experience at JFK for the flight to MEX, and the also exceptional wheelchair service provided upon arrival at MEX.
Will be looking forward to reading what Matt says of his time at that airport…since my 2106 experience of polar opposites at the AM terminal cancel each other out.
Usually, my MEX flights on United operate from the older terminal there, and they’ve all been solo flights where wheelchairs, or the lack thereof, won’t be factored into a trip report or become nearly as prominent of an opportunity in assessing the airport “experience” as happens when traveling with my partner or accompanying him to the gate for his biz trips which provide a very intensive opportunity to see the good, ho-hum, bad, or worse, aspects of our airlines’ customer service delivery that so often looms large in many posts! 😉
ADDENDUM:
It should be noted that in January, 2016 AeroMexico’s JFK flights operated at Terminal One, but now operate from Terminal 4, where most of Delta’s gates are.
So, the experience we had 2.5 years ago for our AeroMexico flights at the JFK end (where, btw, the Air France biz class lounge was waaaaayyyyyyy better than AeroMexico’s was at MEX as discussed above) may not reflect the JFK Airport experience of today (plus or minus).
My experience on AeroMexico in Business class FAR surpassed anything I ever had on any American carrier in so-called First Class! Bravo AeroMexico!