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Home  >  Air Italy  >  First Impressions: Air Italy A330 Business Class
Air Italy

First Impressions: Air Italy A330 Business Class

Matthew Klint Posted onJuly 24, 2019July 24, 2019 8 Comments

The service and comfort on Air Italy exceeded my expectations. I enjoyed an excellent flight from Milan to San Francisco.

Really, the highlight of this flight was the service from Paolo and Maurizio. Maurizio worked my side of the aisle and was one of the most professional, courteous, caring flight attendants I have ever encountered. He loved his job…and it showed. It always does. He addressed passengers by name and anticipated needs…glasses did not go empty and the flow of service was perfect.

Air Italy recently introduced on-demand dining and new flatware, glasses, and crockery in business class. Meals were indeed available at any time during the flight, though most people (myself included) enjoyed a large meal after takeoff and snack before landing. With the exception of my steak, which was good but not great, the food was delightful on board.

Wine was great as well.

The seats are not fully lie-flat, causing fear that I would not be able to sleep. But that turned out to be a non-issue, as I slept well for the majority of the flight. Paolo nicely made the bed and the cabin did not get too hot despite the lack of personal air vents.

I’d say the only area where there is room for improvement is the in-flight entertainment. Wi-Fi was not functional (12 hours is a long time to be disconnected) and the IFE library was limited…at least I had trouble finding movies that I was interested in but had not seen.

Comfortable pajamas and slippers were provided.

Air Italy is not really a good option for points redemption. The carrier tends to make four business class awards seats available on each flight and costs range from 72K to 93K miles one-way plus fuel surcharge when using British Airways Avios. That’s better than paying inflated “anytime” pricing on American, Delta, or United, but not a great “saver” rate. That said, Air Italy offers reasonably priced business class revenue tickets…something I would recommend to others in the future.

CONCLUSION

I’ll provide more details and pictures in my full review, but my first impressions of Air Italy were quite positive.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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8 Comments

  1. Gene Reply
    July 24, 2019 at 12:02 pm

    @ Matthew — Now I see why the US3 are accusing QR of illegally flying to the US. This is just QR with Air Italy’s name slapped on it. I am glad to see it!

  2. Chris Reply
    July 24, 2019 at 12:08 pm

    Nice! Can’t wait to fly it in August on the flights you assisted us with. Hope we get Paolo and Mauritzio, too 🙂

  3. TonyM Reply
    July 24, 2019 at 12:14 pm

    This is helpful for sure! We’re looking at options for next year to get from the US west coast to Italy and would prefer Milan over Rome as we want to be in the northern part of Italy.

    I’ve had no problems with either Rome or Milan (both airports there) when you consider how chaotic Chinese airports can be.

    Is Avios the only option for points/miles on this airline?

    • UA-NYC Reply
      July 25, 2019 at 11:18 am

      News flash – the US3 is an oligopoly and earned $10B or so last year combined. They are doing just fine

      SMH at those who support stifling competition.

  4. AdamR Reply
    July 24, 2019 at 1:59 pm

    I think it might be useful for your readers if you would state the seats are lie flat while cruising or something similar. These seats do become “lie flat” at altitude given the slight up-angle of the plane during flight. Constantly referring to seats as “angled” or “not lie flat” then providing further, confusing narrative on when they are and aren’t flat could be problematic for those less knowledgeable readers, especially since several carriers still do provide truly angled (at all stages of flight) seats. I’m looking at you, Air France…

    • KMSP Reply
      July 24, 2019 at 10:43 pm

      Why am I not surprised to see you raving about a ME3 subsidiary?!

      • AdamR Reply
        July 25, 2019 at 12:37 pm

        Ummm, what?

  5. Ron Reply
    July 24, 2019 at 11:14 pm

    Wow!! The QR influence is SO obvious as they basically just change the head rest cover. Even the IFE home screen still sports QR’s color! No wonder Ed Bastian is fuming, LOL!!

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