The service and comfort on Air Italy exceeded my expectations. I enjoyed an excellent flight from Milan to San Francisco.
Really, the highlight of this flight was the service from Paolo and Maurizio. Maurizio worked my side of the aisle and was one of the most professional, courteous, caring flight attendants I have ever encountered. He loved his job…and it showed. It always does. He addressed passengers by name and anticipated needs…glasses did not go empty and the flow of service was perfect.
Air Italy recently introduced on-demand dining and new flatware, glasses, and crockery in business class. Meals were indeed available at any time during the flight, though most people (myself included) enjoyed a large meal after takeoff and snack before landing. With the exception of my steak, which was good but not great, the food was delightful on board.
Wine was great as well.
The seats are not fully lie-flat, causing fear that I would not be able to sleep. But that turned out to be a non-issue, as I slept well for the majority of the flight. Paolo nicely made the bed and the cabin did not get too hot despite the lack of personal air vents.
I’d say the only area where there is room for improvement is the in-flight entertainment. Wi-Fi was not functional (12 hours is a long time to be disconnected) and the IFE library was limited…at least I had trouble finding movies that I was interested in but had not seen.
Comfortable pajamas and slippers were provided.
Air Italy is not really a good option for points redemption. The carrier tends to make four business class awards seats available on each flight and costs range from 72K to 93K miles one-way plus fuel surcharge when using British Airways Avios. That’s better than paying inflated “anytime” pricing on American, Delta, or United, but not a great “saver” rate. That said, Air Italy offers reasonably priced business class revenue tickets…something I would recommend to others in the future.
I’ll provide more details and pictures in my full review, but my first impressions of Air Italy were quite positive.