I must admit that I was pleasantly surprised by the ANA Suite Lounge in Tokyo Haneda. Not only did I experience excellent service and comfort, but a tasty menu. But one key missing aspect knocks this lounge out of the top tier.
After clearing security and passport control, I turned left and followed the signs to Airline Lounges 4F.
When I arrived a few minutes before 4:00PM, the lounge was practically empty. As you enter the lounge, you can turn left for the restrooms and showers or right for the sitting and dining area. First, I checked out the buffet and noodle bar.
ANA Suite Lounge Haneda Noodle Bar + Buffet
If you come hungry, you won’t leave disappointed. A large buffet and separate noodle bar offers a wide range of Western and Eastern hot and cold dishes. There’s also a wide selection of beverages including water, tea, coffee, beer, wine, and spirits.
On the other side of the lounge is another buffet and noodle bar, nearly identical to the other side. Both side also have a small a la carte menu that can be ordered anytime. Other than the restaurant (below), the lounge never got overly crowded (and I was there for over six hours) so I am not sure both sides are needed.
ANA Suite Lounge Haneda Restaurant Dining
In addition to the buffet, an a la carte menu is available, also featuring both western and eastern options. In addition to regular menu, a menu of specials included Waygu beef. Since everyone around me had ordered it and it looked good, I ordered it as well. It hit the spot. I also had some so-called “l’amatriciana”…horrible.
The restaurant was really the only part of the lounge that was crowded. It opens for dinner at 7:30PM and when crowded, beepers are distributed. I was given a beeper and told to wait 20-30 minutes for a table.
ANA Suite Lounge Haneda Service
Every time I sat down, a lounge attendant promptly appeared with a cold towel and an offer to bring me a beverage. This was a nice touch, but that was the extent of the proactive service. Since ANA is a top-tier carrier, it is only fair I compare this lounge to great first class lounges offered by Thai, Lufthansa, and Air France. You’re on your own when it comes to keeping track of whether your flight is on time and getting to your gate. In that sense, this lounge cannot be placed among the best of the best. Service was also very slow in the restaurant (though to be fair, every table was occupied).
ANA Suite Lounge Haneda Seating
The lounge includes varied seating including “regular” chairs, couches, and semi-private suites. While the seats by the window filled up quickly, seating was not an issue in the rest of the lounge.
For mobile phone conversations, there also small cubicles available:
ANA Suite Lounge Haneda Restrooms + Showers
Restrooms have Toto toilets with heated seats…love it, love it, love it.
Before my flight to Bangkok I took a shower. To do so, I had to exchange my boarding pass at the front desk for a shower key. The shower suite was fairly spacious with hot water and excellent pressure.
ANA Suite Lounge Haneda Smoking Lounge
For smokers, an interior room protected by two sets of doors offer a convenient place to smoke.
CONCLUSION
Overall, this lounge exceeded my expectations. It has many superb elements. If ANA were to offer escorts to the aircraft, it would be even better…that missing element means it will never be one of my top-picks for first class lounges. It would also be nice if the restaurant was open around the clock, not just for limited hours in the evening.
> Read More: ANA Suite Lounge Honolulu Review
‘This was a nice touch, but that was the extent of the proactive service.’ How much of the cultural aspect of service factored? Or just did not appear to be offered at all?
ANA Suite Lounges are some of the best I’ve experienced. Though it differs from airline to airlines, from my experience on other Asian carriers, some of them only provide escort to the lounge and gate for revenue F passengers. Anyhow, I don’t need an adult reminding me when my playtime is over. I’m not a 5 year old in a McDonalds playground. The service, shower, amenities and Japanese food at ANA lounges are top notch meet true 5-star hotel standards.
I have a ticket booked on swiss F flying into Narita and then a J ticket on ANA out of Haneda bout 12 hours later. Anyone help shed light on which lounges I can use (arrival and departure) at each airport? I was hoping to take a shower at Narita in the lounge but can’t determine if I will have access. Also, at Haneda, am I considered F or J class as the change in airport is not a stop over or an open jaw. Any help and recommendations on which lounges to use would be greatly appreciated.