Cancelling a Delta SkyMiles redemption – especially in Basic Economy – is straight forward, but what you get back in your refund even Delta doesn’t know. If you are considering booking travel or signing up for a new credit card please...
Delta SkyMiles Revision Remains Absurd, Will Lose Customers
Delta announced requirements for its SkyMiles loyalty program elite levels would increase by 50-100% but after backlash reduced those adjustments to 25-67% increases. That’s not going to be good enough. If you are considering booking travel or signing up for a...
What Airline Status Matches Say About Delta’s Skypocalypse
The fallout from the changes to Delta’s SkyMiles Medallion qualifications has been swift and strong. But here’s what all of those status matches tell us from the other airlines. If you are considering booking travel or signing up for a new...
Editorial: Delta Is Living In The Future
Delta has become the airline to beat in many respects among US carriers. From pet carriers to closed-door business class suites, Delta is absolutely living in the future. If you are considering booking travel or signing up for a new credit...
Booked: Asia Via Australia In Virgin Australia Business Class
Earlier this week I mentioned my upcoming layover in Bali and asked for your help on where to stay there. I am flying a rather unconventional route to get there. Singapore is my ultimate destination. Rather than flying nonstop...
How Delta SkyMiles Could Instantly Become A Leading Loyalty Program
Two words: first class. You can now book China Eastern First Class awards using your Delta miles. The value is not great, but it is fair…especially compared to how much Delta asks for some of its own flights. This...
Booking Aeroflot Award Space With SkyTeam Partners Proves Difficult
After a superb trip nearly a decade ago, Aeroflot Russian Airlines is a carrier I planned to fly this year. But booking award space has proved extremely difficult. I was hoping to get to Russia next month, but am...
Oops: Delta Rescinds Prohibitive Award Booking Rule
Delta rolled back a prohibitive award booking restriction, leaving in place…a prohibitive award booking restriction. As I reported earlier today, Delta unrolled a draconian new restriction on SkyMiles bookings, prohibiting all redemptions within three days of travel that does...
Delta: Legitimate Fraud Protection or SkyMiles Devaluation?
Delta SkyMiles international award tickets now carry a draconian new restriction: they must booked at least three days in advance if they do not start or end in the U.S. or Canada. Is this a legitimate fraud protection or...
I Screwed Up. Don’t Ever Hesitate in Booking an Award Ticket.
In my quest to try out as many business class products around the world, I thought I had a great trick up my sleeve to try out Middle East Airlines. I did, in fact. But I hesitated too long....
Delta’s Latest Stealth Devaluation: A Far More Expensive Close-In Booking Fee
Delta Air Lines, the airline that should not be trusted under any circumstances when it comes to the redemption side of its loyalty program, has done it again. I held off a few days writing about this to ensure...
Virgin Atlantic Fuel Surcharges on Delta: Don’t Be a Fool
Last night we saw multiple reports of Delta adding massive fuel surcharges to Virgin Atlantic Upper Class redemptions. This morning the fuel surcharges are gone. Search for Virgin Atlantic award space on delta.com and you’ll see that the fuel...
Even After Latest Devaluation, We’re Stuck Using Delta SkyMiles
Delta will act with impunity and there is no way to stop it or even prepare for it. But we are still stuck using Delta SkyMiles. In many cases, there is no smart alternative… Yesterday Delta again devalued partner awards instantly and...
Loophole: How to Beat Delta’s Latest Devaluation
True to form, Delta unleashed a massive Skymiles devaluation today without any notice. But you can get around it. For now, at least… Delta describes today’s change as nothing out of the ordinary– This change is part of Delta’s regular...
This Delta SkyMiles Redemption Makes No Sense!
Delta has a new SkyMiles promotion out with awards as little as 5,000 miles each way. In some cases these discounted awards may make sense, but make sure you always compare the $ price versus the mileage price (easily...
Delta Slashes Telephone Booking Fee and Business Class Award Prices
Times are good for U.S. airlines and times are especially good for Delta Air Lines, which continues to report surging profit. In this era of low oil prices and profitability, Delta is rolling back some of the odious fees...
Delta Now Shows Only Four Award Booking Classes
Delta Air Lines removed award charts without notice last year, downplaying the need for them by insisting that delta.com would accurately price awards. That news foreshadowed more dynamic award pricing and an aggressive use of fare logic to price...
Special Report: Delta’s Secret Skymiles Devaluation
When Delta Air Lines depublished its Skymiles award charts in February, we were told that we no longer needed charts because the online pricing system would tell us how many miles were required for any given trip. The problem...
Delta Secretly Changes SkyMiles Terms and Conditions
With a series of radically customer-unfriendly moves, Delta Air Lines has become our favorite punching bag of late and the hits just keep on coming. Today, Delta updated the terms and conditions of the SkyMiles program to remove all...
Delta Air Lines Worldwide Skymiles Award Charts
Delta Air Lines pulled a fast one on us when it removed Skymiles award charts on Friday without notice, taking with it any accountability to passengers to its erratic online pricing engine and also striking at the very core of...
