Delta Air Lines appears increasingly serious about building up Los Angeles, but LAX has humbled many airlines before. The opportunity is real, but so are the limits. Delta’s LAX Ambitions Grow, But Can It Make Los Angeles Work? Yesterday,...
Delta’s LAX Ambitions Grow With A Second Delta One Lounge
Delta Air Lines officially plans to open a second Delta One Lounge at LAX in Terminal 2, but I suspect this will be less of a second standalone flagship lounge and more of a Delta One dining section within...
Delta’s Swanky New A321neo Business Class Seat May Never Fly As Certification Delays Drag On
Delta Air Lines may reportedly abandon a new business class seat for its Airbus A321neo fleet after years of certification delays, a painful recognition that no matter how premium a seat looks on paper or even mocked up, it...
Delta Air Lines Is Still Winning, But Is It Getting Too Comfortable?
The New York Times profiles Delta Air Lines as a carrier content to keep gently refining a winning formula. That may be wise, but it also raises a fair question: will Delta eventually run into the same problem Southwest...
Baby Naomi Took Her First Flight In Delta One And Never Made A Peep
Kudos to Baby Naomi for her first flight and her lovely parents for being so gracious on my Delta Air Lines flight from Los Angeles to Atlanta. Baby Naomi Was A Perfect Passenger In Delta One Toward the end...
I Made A 10-Minute Connection Across The World’s Busiest Airport. Is This Normal?
I’m not a frequent Delta Air Lines flyer or Atlanta traveler, so I don’t know whether to pat myself on the back for making a 10-minute connection across five terminals in Atlanta Hartsfield-Jackson Atlanta International Airport or whether this...
Delta CEO Brushes Off Elon Musk, Says Amazon Offers More Than Starlink
Delta Air Lines CEO Ed Bastian is defending the carrier’s decision to choose Amazon Leo over Starlink, arguing that Amazon brings more to the table than just satellite internet and that the price point was more attractive. That does...
“They’re So Nice Here!” South Africans Amazed By Delta Gate Agent At LAX
Kindness from customer-facing employees like a gate agent can go a long way toward winning loyalty, as I witnessed before boarding a Delta Air Lines flight at LAX. Delta Gate Agent’s Kindness Astounds South African Travelers I was waiting...
Delta One On A Domestic A350 Flight? My LAX–Atlanta Flight Felt Like Longhaul Business Class
I had a very pleasant flight on Delta from Los Angeles to Atlanta on a refurbished A350-900, now a “Delta One” branded flight that included many of the amenities onboard you would expect on a longhaul business class flight....
The Surprising Reason Passengers Gave A Delta Pilot A Standing Ovation After A Flight Delay
A Delta pilot delayed a flight, then did something so rare in air travel that passengers actually applauded him: he told them the truth. Delta Pilot Delays Flight For Mechanical Issue, Then Passengers Applaud Him Flight delays are never...
Delta Air Lines “Mini First Class” Seats Are Coming To New Widebody Jets
Delta Air Lines has confirmed that it will offer more spacious “mini first class” seating in the bulkhead rows of its new Delta One business class cabins, though the news slipped out in an odd manner. Delta Air Lines...
My Delta Boarding Pass Was Purple. I Had No Idea LAX–ATL Was Delta One
Delta Air Lines has quietly expanded Delta One service to one of its most important domestic routes: Los Angeles – Atlanta. I somehow missed this development when it was first reported months ago, then discovered it by accident when...
Delta Air Lines Passed On Starlink For A Reason More Valuable Than Wi-Fi
Delta chose Amazon Leo over Starlink for its next-generation onboard Wi-Fi, and Elon Musk now claims the deal fell apart over something as mundane, and yet potentially very important, as the login portal. But there’s something more going on...
“I Chewed Him Out!” Delta Passenger Confronted For Sticking Used Gum In Seatback Pocket
It really takes a strong sense of entitlement and glaring lack of respect for others to believe you are justified in spitting out your chewing gum and placing it in you seatback pocket. Have people lost their minds? Passenger...
Delta Air Lines Addresses Rumors Amid Reports Of Broader Corporate Cuts
Rumors of layoffs at Delta Air Lines have been swirling for days, particularly involving the carrier’s IT division. After receiving an anonymous tip alleging massive cuts, I reached out to Delta directly and received an official response along with...
Delta Eliminates Beverage Service On Hundreds Of Short Flights, Expands It On Longer Routes
Delta Air Lines is cutting inflight snack and beverage service on hundreds of short flights, and while this is hardly catastrophic on its own, it feels like another small step in the wrong direction for an airline that markets...
Delta Cancels Hundreds Of Flights, Warns Operational Problems Could Last All Summer
Delta Air Lines has canceled hundreds of flights this weekend while rivals largely kept flying, and the issue appears to be more than weather. Does this foreshadow a summer of misery for Delta passengers? Delta Cancels Hundreds Of Flights...
Delta First Class Passenger Refuses To Hang Up Phone, Forces Flight Back To Gate
A Delta Air Lines passenger managed to delay an entire flight from Miami to Atlanta after refusing crew instructions to end a phone call before takeoff, forcing the aircraft back to the gate and eventually prompting every passenger to...
Entitled Delta Passenger Opens Emergency Exit During Delay, Now Faces Up To 20 Years In Prison
I know ground delays are horrible and for claustrophobic people can be particularly bad, but did the old man flying Delta really think ripping open the emergency exit door on Delta was a smart solution to being “trapped” on...
Delta Air Lines Slashes 12 More Routes As Fuel Prices Rise (Full List)
Delta Air Lines is trimming more routes, offering another sign that higher fuel prices and softer demand are beginning to reshape airline networks. Delta Cuts More Routes As Fuel Prices Rise Several U.S. airlines are reducing or suspending routes...
