A Delta flight from Los Angeles to San Francisco had water running down the aisle from the front lavatory during approach, forcing passengers to lift their bags off the floor for landing. That is gross enough, but the safety...
Delta CEO Says Airfares Will Fall When Airlines Can Fly More. Will They Really?
Delta Air Lines CEO Ed Bastian says airfare will come down when airlines can fly more. He is not wrong, but passengers may reasonably wonder why fares rise so quickly when costs go up and seem to fall so...
Delta’s LAX Advantage Is Not Just Ambition, It’s Gates
Delta Air Lines sees an opening at LAX, but Los Angeles is not a market that airlines “win” so much as one they survive. The opportunity is real, and the gate constraints facing competitors may give Delta a rare...
Is Delta Stays Worth Your Time?
Delta is dangling 5x miles to pull you into its hotel portal. Read the fine print, because the everyday rate is a thin 2 miles per dollar.
Review: Delta Air Lines 737-900ER First Class
My two-hour journey from Atlanta to Chicago on a Delta Air Lines 737-900ER in first class was a very calm flight with excellent service, which helped to offset an annoying air traffic control delay. Delta Air Lines 737-900ER First...
Delta Flight Diverts After Passenger Slaps Flight Attendant’s Butt Over Missed Drink
A Delta Air Lines flight from Fort Lauderdale to Los Angeles diverted to Atlanta after a passenger allegedly slapped a flight attendant on the buttocks because she skipped him during beverage service. He now faces a federal charge. Butt...
Review: Delta Air Lines A350-900 “Delta One” Business Class
I had a very pleasant flight on a Delta A350-900 in “Delta One” business class from Los Angeles to Atlanta, a flight that felt like a longhaul international journey in many ways despite its short duration. Delta Air Lines...
Review: Delta One Lounge Los Angeles (LAX)
Here’s a brief update to my full review from last year, with this bottom line: the Delta One Lounge at Los Angeles International Airport remains just as great as ever and it’s easily my favorite lounge at LAX. I...
Delta Weighs Pragmatic Alternative To Swanky New A321neo Business Class Seat
UPDATE: Delta Air Lines has officially confirmed it will not wait much longer for the Safran Vue seat. While it still prefers this seat for its premium subfleet of Airbus A321neo aircraft, it is now open to the Thompson...
“Bring ’Em On”: Delta Takes Aim At United Across The Pacific
Delta Air Lines wants to become the leading U.S. carrier across the Pacific, taking direct aim at United Airlines. That is an ambitious goal, and while Delta has some real advantages, United’s Pacific network remains in a different league....
Delta Air Lines Sees An Opening At LAX, But Los Angeles Has A History Of Humbling Airlines
Delta Air Lines appears increasingly serious about building up Los Angeles, but LAX has humbled many airlines before. The opportunity is real, but so are the limits. Delta’s LAX Ambitions Grow, But Can It Make Los Angeles Work? Yesterday,...
Delta’s LAX Ambitions Grow With A Second Delta One Lounge
Delta Air Lines officially plans to open a second Delta One Lounge at LAX in Terminal 2, but I suspect this will be less of a second standalone flagship lounge and more of a Delta One dining section within...
Delta Air Lines Is Still Winning, But Is It Getting Too Comfortable?
The New York Times profiles Delta Air Lines as a carrier content to keep gently refining a winning formula. That may be wise, but it also raises a fair question: will Delta eventually run into the same problem Southwest...
Baby Naomi Took Her First Flight In Delta One And Never Made A Peep
Kudos to Baby Naomi for her first flight and her lovely parents for being so gracious on my Delta Air Lines flight from Los Angeles to Atlanta. Baby Naomi Was A Perfect Passenger In Delta One Toward the end...
I Made A 10-Minute Connection Across The World’s Busiest Airport. Is This Normal?
I’m not a frequent Delta Air Lines flyer or Atlanta traveler, so I don’t know whether to pat myself on the back for making a 10-minute connection across five terminals in Atlanta Hartsfield-Jackson Atlanta International Airport or whether this...
Delta CEO Brushes Off Elon Musk, Says Amazon Offers More Than Starlink
Delta Air Lines CEO Ed Bastian is defending the carrier’s decision to choose Amazon Leo over Starlink, arguing that Amazon brings more to the table than just satellite internet and that the price point was more attractive. That does...
“They’re So Nice Here!” South Africans Amazed By Delta Gate Agent At LAX
Kindness from customer-facing employees like a gate agent can go a long way toward winning loyalty, as I witnessed before boarding a Delta Air Lines flight at LAX. Delta Gate Agent’s Kindness Astounds South African Travelers I was waiting...
Delta One On A Domestic A350 Flight? My LAX–Atlanta Flight Felt Like Longhaul Business Class
I had a very pleasant flight on Delta from Los Angeles to Atlanta on a refurbished A350-900, now a “Delta One” branded flight that included many of the amenities onboard you would expect on a longhaul business class flight....
The Surprising Reason Passengers Gave A Delta Pilot A Standing Ovation After A Flight Delay
A Delta pilot delayed a flight, then did something so rare in air travel that passengers actually applauded him: he told them the truth. Delta Pilot Delays Flight For Mechanical Issue, Then Passengers Applaud Him Flight delays are never...
Delta Air Lines “Mini First Class” Seats Are Coming To New Widebody Jets
Delta Air Lines has confirmed that it will offer more spacious “mini first class” seating in the bulkhead rows of its new Delta One business class cabins, though the news slipped out in an odd manner. Delta Air Lines...
