Modern hotel design, especially in refurbished business hotels, have a common problem – a sliding barn door in the worst possible place. Obvious Design Flaw Most hotel design features are intentional, use space and resources efficiently and make the...
Private Clubs Are The Latest Trend In Luxury Hotels
After meeting with more than 60 hoteliers over a three-day period at an invite-only event, the next big trend for luxury hotels doesn’t involve guests at all. Private members’ clubs have long been the domain of the elite, offering...
Sneak Peek At The Thompson Miami Beach (Opens Fall 2025)
I was invited to a behind the scenes sneak peek at the glorious new Thompson Miami Beach, and it looks amazing – even under construction. Address: 1685 Washington Avenue, Miami Beach, FL 33139 Google Maps Link Under Construction In...
Boutique Hotels Are Eating Business Travel’s Lunch
Something’s happening on the hotel scene, and if you’ve blinked, you might have missed it. Boutique hotels, once niche and novelty, are now quietly becoming the go-to for business travelers—and that should have traditional business hotel brands very worried....
Will This New Device Put Hotel Housekeepers Out Of Work?
Hotel housekeepers face a new challenge: automation. A new machine threatens to render these workers redundant. Could AI-Powered Robotic Automation Render Hotel Housekeepers Redundant? A new machine appears to perform the functions of a hotel maid with speed and...
A Clever Incentive To Turn Down Hotel Housekeeping
Hotels are in the business of making money and one way hotels try to save money is by limiting housekeeping expenses. One Hyatt hotel in New Mexico is at least making an honest effort to do that through an...
Hyatt Globalist Suite Upgrade…And Suite Downgrade
What happens when a hotel says you are upgraded during online check-in but then downgrades you by the time you arrive at the property? One Hyatt Globalist found out the hard way. Hyatt Regency DFW Downgrade: Suite Upgrade Taken...
Hotel Worker Explains Why You Should Avoid The Free Buffet Breakfast
A former hotel worker has posted a warning on TikTok: don’t eat the free buffet breakfast at hotels because the conditions under which it is prepared are grotesque. Hotel Worker Warns Against Eating Free Hotel Breakfasts In a NSFW...
When You Are Greeted By A Police Forensic Unit At Your Hotel…
I was recently in Chicagoland and Heidi and I stayed at the Hyatt House in Schaumburg, where we found a police forensic unit photographing a side entrance to the hotel. I asked about it at the front desk and...
Possible Sale: Allegiant’s Sunseeker Resort Struggles
Allegiant Travel Company’s $700MM gamble into the resort business is struggling to take-off, but will Allegiant offload it before it has a chance to get airborne? If you are considering booking travel or signing up for a new credit card please click here. Both...
A Simple Solution For The Lout Who Blared Music From His Phone In Hotel Gym
I learned something valuable at the Park Hyatt Aviara: sometimes people truly are oblivious to the fact that they act like idiots. In this case, an interaction over loud music ended surprisingly easily…and positively. Loud Music, No Headphones In...
Crazy: Hotel Adds Automatic Gratuity…For Minibar Purchase!
From the chronicles of absurd hotel fees comes a laughable new chapter: adding gratuity for items consumed from the in-room minibar. Hotel Adds Minibar Gratuity…What’s Next? A reader shared his recent folio at the Fairmont Vancouver Airport in British...
Why Hotels In New York City Are So Expensive Right Now
The average nightly rate at a New York City hotel just hit a record high with no relief in sight. The reason? 20% of hotels have become shelters for migrants and the homeless. Hotels In New York City Have...
Michelin Guides New Key System: 2024 US Hotels List
The US Michelin Guide introduces a new hotel ranking system with keys, offering trusted evaluations of exceptional accommodations across states like California, New York, Colorado and Washington DC. If you are considering booking travel or signing up for a new credit...
Making My House Smell Like A Luxury 5-Star Hotel
One of the lasting memories of a premium hotel is the scent pumped through the ventilation. I finally bought the scents and it’s incredible the difference it makes. If you are considering booking travel or signing up for a new credit...
Hospitality Industry Returns To Pre-Pandemic Employment Level: Can We Finally Get Service Back?
Nestled in amongst the strong jobs report today was news that the leisure and hospitality industry has finally returned to pre-pandemic employment levels. Can we finally expect the end of the COVID cost cuts and better service? Sadly, I...
“Curation Fee” Is The Latest Hotel Junk Fee
A New York hotel may not charge a “resort” fee but now passes on a $30 daily “curation” fee to its guests. But clever names do not mask the stench of mandatory hotel junk fees. NYC Hotel Debuts “Curation...
Cheap Hotel Near YYZ Airport: The Right Choice For Us
My son Augustine and I arrived late (10:30 pm) into Toronto and had an early flight out (8:00 am) the next morning, requiring an overnight stay. I made the choice to save money and chose a cheap hotel near...
A Beautiful Case Study Of Hotel Service Recovery
I mentioned in my review yesterday that I had a minor service incident at the Andaz Bali and I want to unpack it a bit here, especially to praise the hotel for the way its excellent service recovery. Perfect...
My Top 10 Hotel Stays In 2023
As 2023 draws to a close, it is time for my annual “Top 10” series. Here, I’ll look back on my 10 favorite hotel stays from 2023. My Top 10 Hotel Stays In 2023 As a reminder, this is...
