I generally avoid stories about weight because it is a sensitive topic that isn’t worth getting people worked up over (unlike the TSA…), but I do want to update you on an ongoing legal battle in India which has finally...
Joint Venture May Be Key To Wooing LATAM Into Star Alliance
The push for metal neutrality continues! During an airline conference in Houston today, United CEO Jeff Smisek announced that United Airlines is interested in forming a trans-border joint venture with Air Canada and a joint venture with an airline or...
Ads Coming to United Airlines’ Tray Tables?
Copying US Airways is generally not a good thing. Like the beleaguered stepsister of Star Alliance, United has begun placing advertisements on tray tables, so far only for their Chase Visa credit card and to highlight some of their destinations. While...
$40 Off United Airlines Domestic Flight via Student Universe (travel by 12/18)
Student Universe, an online travel agency for students and educators, is offering $40 off a United Airlines domestic itinerary of your choice. To use Student Universe, you simply need a .edu e-mail address, but there are no other strings attached–you can...
787 Delay Prompts United to Postpone Launch of Houston-Auckland Service
Back in May, Continental announced plans to begin non-stop service between Houston and Auckland in November 2011 on one their newly-delivered 787-8 aircraft. But if you’ve been reading the news lately, you know that Boeing has, well, run into...
The Difference Between Pending and Waitlisted Upgrades on United
A reader recently asked me to explain the difference between a pending upgrade and a waitlisted uprade on United Airlines. It’s really quite simple: pending means that you are outside the time limit for a waitlist to clear. Waitlist...
Tapas Snackbox on United is Delicious
In November, United introduced three new snack boxes as part of its revamped buy-on-board menu for economy class. One of them, the Tapas snackbox, caught my eye and I had the chance to sample it earlier this week. The...
Poll Reveals Challenge Facing United and Continental
A recently released Zagat survey of 8,000 frequent flyers reveals a conundrum for the new United Airlines: passengers seem to love Continental and hate United. Continental certainly does many things well. Their website and mobile app is slick and...
From Hate to Great: Continental vs. United at Las Vegas International
As I have harped on many times before, attitude is key when it comes to forming my overall impression of a flight or travel experience. The amenities, ticket price, and hard product can all be great, but unless the...
Using a Flight Delay to Your Advantage
While most of the traveling public dreads the announcement that their flight is delayed, I usually welcome such announcements. To be sure, delays are not always a great thing. My Los Angeles-Las Vegas United flight was delayed yesterday by...
What the Spell Checkers Missed at United.com
Believe me, spell checking is not the easiest task in the world. Automated spell checkers are not perfect and without careful proofreading (as I have found more often than I’d care to admit on my own blog), a lot...
"Have a happy holiday…"
I interacted with quite a few United Airlines’ employees today on my journey from Philadelphia to Orange County via Chicago and was struck by something: no staff member–not a single one–uttered the word "Thanksgiving." Instead, everyone said, "Have a happy...
