United Airlines is warning that runway construction plus a failure of JetBlue to cap flights is hurting operations at Newark Liberty International Airport and already leading to delays and cancellations. United Warns Of Delays + Cancellations At Newark Airport...
United Airlines Empowers Staff To Handle Diversions Compassionately
It’s one thing to talk about embracing a new service model, but it’s quite another to put it into practice, especially with thousands of agents accustomed to handling matters in a certain way. United Airlines is empowering agents to...
A Selfless Gesture To A Man In Need From Two United Airlines Flight Attendants
In moments of testing, most flight attendants rise to the occasion. I recently witnessed a beautiful interaction between two flights attendants and an older gentleman on a flight to Chicago on United Airlines. The flight attendants went above and...
United Airlines Will Return Turboprops To Fleet With New Electric Aircraft Order
United Airlines and its regional subsidiary Mesa Airlines will each buy up to 100 ES-19 aircraft from Heart Aerospace, an electric turboprop that hopes to transform short-haul regional flying. The acquisition comes in addition to an investment from United...
United Airlines Wants Flight Attendants To Deliver Four “Basics” On Every Flight
As United Airlines seeks to increase customer satisfaction scores, it is asking flight attendants to deliver four basics on every flight. While these service reminders are plainly obvious, they mark a return to a pre-pandemic mindset on inflight service....
United’s Interactive Map Search Now Includes Award Travel
United Airlines has added the ability to search for award space using its interactive map search tool. It’s a great way to quickly ascertain a broad overview of pricing in the destination or region you are looking to visit...
Disturbing: Flight Attendant Calls Passenger After Flight, Curses Her Out
A disturbing allegation has emerged that began over a diaper incident onboard a United Express flight and ended with a post-flight phone call in which a flight attendant cursed out a passenger. Diaper Incident Leaves United Airlines Passenger Speechless...
United CEO Scott Kirby Returns To Face The Nation
United Airlines CEO Scott Kirby returned to CBS’s Face the Nation yesterday to discuss the latest travel trends. While most of his answers were familiar talking points, we did gain some additional insight on travel to Asia and how...
How United Airlines Helped A Family In Need Enter Heartless Australia
Imagine your father died during the pandemic and you could not be by his side before he passed nor hold a funeral for him. Then imagine that your mother suffered a severe stroke, leaving her in critical condition. But...
United Airlines Will Debut Premium Wi-Fi, Free Messaging Next Week
While long hinted, United Airlines will debut a new wi-fi trial across many narrobowdy jets that will include both a complimentary messaging option plus paid high-speed premium wi-fi. United Airlines Will Trial Premium Wi-Fi, Free Messaging Between July 16th...
New United Airlines Ad: “Time to Let Yourself Fly”
Ahead of the summer Olympic Games in Tokyo, United Airlines has released a new ad to celebrate its 40th anniversary of sponsoring Team USA. The ad features a new slogan, “Time to Let Yourself Fly.” United Airlines “Time to...
Review: United Club Los Angeles (LAX)
As my home airport lounge, I do admit a preferential bias toward it, but the United Club at LAX is one of the best in the United system. Here’s a detailed review with a fresh update on food and...
How United Airlines Coaxed Stowaway Birds Off A 767-300
When a pair of birds had enough paradise and were ready to join a plane full of travelers from Maui to New York, ground and flight staff had to get creative in finding a solution to get the stowaways...
Imperious Staff Throw My Family Out Of United Airlines Lounge In SFO
United CEO Scott Kirby waxes eloquently about improving customer service and making United Airlines the best airline in the world. But when it comes to actually caring for customers in a consistent manner, United still has a long way...
United Airlines Reintroduces Hard Liquor For Purchase
While American Airlines and Southwest Airlines continue to resist alcohol sales onboard, United Airlines not only has restored beer and wine for purchase, but has now brought back hard liquor for purchase on select Hawaiian and transcontinental flights. It...
A Funny Thing Happened To Me On The Way To San Francisco…
Oh, what a day…and it wasn’t spent in San Francisco. How My Day In San Francisco Turned Into A Day In Los Angeles First, a very warm thank you to all of you who weighed in on what I...
Man Faces 20 Years In Prison After Poor Behavior On United Flight
After attempting to break into the cockpit then opening an exit door on a United Express flight, a 33-year-old man now faces up to 20 years in prison. Poor Behavior On United Airlines Flight May Lead To Lengthy Prison...
United CEO Credits His 7-Year-Old Son For Seatback Entertainment In Every Seat
When it comes to placing screens at every seat onboard, United CEO Scott Kirby wants you to know that he was on the right side of history. He also credits his 7-year-old son for showing how important seatback entertainment...
United Airlines Plans For Growth At Newark Airport
United Airlines plans to grow at Newark Liberty International Airport, with more flights, more clubs, and more premium seats. United Airlines Eyes Growth At Newark Airport This autumn, United expects to resume its full pre-pandemic schedule of flights out of...
Confirmed: United Airlines Will Add Seatback Screens To Older Aircraft
UPDATE: In April, Live and Let’s Fly was first to report that United Airlines would add seatback screens to its older jets. At the time, United refused to confirm details on the record, prompting questions as to whether United...
