United Airlines is adding a small but helpful call center feature that could save customers from one of the most frustrating parts of airline customer service: repeating everything to an agent after already fighting with the phone bot. United...
Review: United Polaris Lounge Newark (EWR)
The United Airlines Polaris Lounge at Newark Liberty International Airport (EWR) has expanded and is now better able to handle the peak-day afternoon rush, as I experienced during a recent late afternoon visit. United Polaris Lounge Newark Review (EWR)...
United’s Brand-New 787 With Polaris Studio Suites Sent Back To Boeing After Operational Woes
United’s first new “Elevated” Boeing 787-9 Dreamliner with Polaris Studio suites is heading back to Boeing after a rough start in commercial service. Whatever the precise technical issue, it appears serious enough to hobble service and now pull United’s...
Review: United Airlines 757-200 Business Class, A Lie-Flat Seat Saved My Short Domestic Hop
This flight review will be a bit different than my normal reviews, focusing more on an extended flight delay and how I passed the time than the seat and features itself of the United Airlines Boeing 757-200 in business...
Review: United Airlines 777-200ER Domestic Polaris Business Class San Francisco – Newark
I flew on a United Airlines internationally-configured 777-200ER from San Francisco to Newark in Polaris Business Class, my first time flying on a premium transcontinental flight on United Airlines since the carrier rebranded some of its domestic routes as...
Couple Books Aisle And Window On United Airlines, Then Talks Over Passenger Stuck In The Middle
A United Airlines passenger shared a story about a seat swap conversation after ending up between a married couple who had booked the window and aisle hoping the middle would remain empty. I have some sympathy for almost everyone...
United Airlines Unveils Patriotic “Stars And Stripes” Livery On 737, 787 For America’s 250th Birthday
United Airlines is celebrating America’s 250th anniversary with a patriotic new aircraft livery and a milestone in its military pilot hiring program. United Airlines Unveils Patriotic “Stars And Stripes” Livery, Celebrates Military Pilot Hiring Milestone United Airlines has unveiled...
Newark Airport Is Beating Rivals In On-Time Performance. Did The FAA Do United Airlines A Favor?
Newark Liberty International Airport has long been a difficult airport to love, which leads me to revisit a question I asked last year: was the federal government’s forced capacity discipline actually a blessing for United Airlines and its passengers?...
United Flight Attendant Stops Boarding To Shame Economy Passengers Using First Class Bins
A United Airlines flight attendant deserves credit for calling out a common but selfish boarding behavior: economy class passengers dumping bags in first class overhead bins when there is still space above their own seats. United Flight Attendant Calls...
UPDATE: United Airlines Flight Lands At Washington Dulles With Possible Ebola Case Onboard
UPDATE: United Airlines tells Live And Let’s Fly: “While United flight 979 was en route from Edinburgh to Washington Dulles, an apparent miscommunication resulted in a concern that there might be a person on board with symptoms of Ebola....
Review: United Airlines A319 Economy Class With “United Next” Interior
United Airlines has breathed life into its aging Airbus A319 fleet with fancy new “United Next” interiors, as I experienced in economy class on a flight from Burbank to Denver. United Airlines A319 Economy Class Review I do a...
United Airlines May Block Middle Seats On New Airbus Jets (Update)
UPDATE: United Airlines tells Live And Let’s Fly: “Part of our winning strategy is to continually invest in the customer, nose-to-tail, and we’re always evaluating and testing new ways to further differentiate ourselves within the industry and add even...
United Airlines Reveals Mouthwatering New Polaris Business Class Meals
United Airlines has revealed the first wave of its new Chef’s Table meals for Polaris business class, and the menu options sounds very, very good. United Airlines Reveals New Chef’s Table Polaris Business Class Meals Back in March, I...
Two Cats Flew To Japan On United Airlines, Chilling In The Cabin, And I Have Questions
Two cats apparently flew to Japan on United Airlines and, according to their owner, handled the longhaul journey well. That is nice, I suppose, but every time I see animals in an aircraft cabin, I have the same reaction:...
Scott Kirby Says United’s American Airlines Merger Dream Is Dead, But JetBlue Is Still In Play
United Airlines’ CEO Scott Kirby says his dream of merging with American Airlines is dead for now because American is not a “willing partner.” But when it comes to JetBlue, Kirby made clear he would like United to get...
70 United Airlines AVGeeks Flew To All 7 Hubs In One Day, And United Went All In
70 AVgeeks recently flew to all of seven of United Airlines’ continental USA hubs in one day. Here’s a review from three of the travelers who organized the trip and took part in the journey. With special thanks to...
United Airlines Surprised Me With Excellent Coq Au Vin On A Redeye
For this week’s Meal of the Week, I am looking at a surprisingly delicious coq au vin served on my United Airlines redeye. While a little heavy for a midnight snack, it really hit the spot. Taste Test: United...
“Bring ’Em On”: Delta Takes Aim At United Across The Pacific
Delta Air Lines wants to become the leading U.S. carrier across the Pacific, taking direct aim at United Airlines. That is an ambitious goal, and while Delta has some real advantages, United’s Pacific network remains in a different league....
Barking “Service Dog” Ruins My United Airlines Redeye Sleep
I know I sound like a broken record sometimes, but it seems like I cannot escape a trip without encountering a fake service animal, this time a barking dog on a United Airlines redeye flight. A Barking “Service Dog”...
Man Sneaks Onto United Airlines Flight With Fake Boarding Pass After Multiple Security Failures
A Houston man used a fake boarding pass to sneak onto a United Airlines flight at IAH, forcing the aircraft to return to the gate and triggering a major law enforcement response. It’s always curious me to how these...
