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Home » Reviews » Flight Reviews » Review: Delta 767-300 Business Class Los Angeles To New York
Delta Air LinesFlight Reviews

Review: Delta 767-300 Business Class Los Angeles To New York

Matthew Klint Posted onDecember 4, 2019November 14, 2023 13 Comments

an airplane on a runway

This is a tale of two very different experiences on one Delta flight, taking place on two sides of the same Delta One cabin.

I had one primary objective on my redeye flight from Los Angeles to New York on Delta: sleep before a busy day of meetings. So did my business partner. But we ended up experiencing a very different flight thanks to the service onboard.

Delta One LAX Check-In

We arrived at Terminal 2 about 90 minutes before our flight took off. Evening traffic is unpredictable at LAX so we gave ourselves plenty of time. There’s also ongoing terminal construction at LAX.

a sign in a building

Delta offers a special Delta One (business class) check-in cubicle, which is separate from domestic first class / elite check-in. We had checked in online, though, and proceeded straight to security.

a sign on a wall

a white wall with a sign on it

a white wall with a glass door

Delta One passengers on transcontinental flights to New York are offered lounge access at LAX, though we could have entered with our American Express Platinum cards even if flying in economy class.

I’ve reviewed the lounge in detail before, which you can check out here. I will say that I enjoyed a taco before my flight.


> Read More: Delta Sky Club Los Angeles (LAX) Review
> Read More: Delta Vs. United: The LAX Taco Wars


Boarding was delayed by five minutes, but began by 11:15PM.

Delta 1362
Los Angeles (LAX) – New York (JFK)
Monday, November 11, 2019
Depart: 11:55 PM
Arrive: 8:19 AM+1
Duration: 5hr, 24min
Aircraft: 767-300
Seat: 1K (Business Class, aka Delta One)

We boarded through Door 1L. Onboard, I was welcomed by a flight attendant and directed through the galley to my seat in 1K.

Delta 767-300 Business Class Seat

Delta’s 767-300 business class cabin features 26 lie-flat seats in a staggered 1-2-1 configuration. I chose a bulkhead seat on this flight with no one in front of me, though all seats are “hard shell” in the sense that no one can recline on you. Cutouts for your feet are rather narrow, but did not prohibit me from sleeping.

an airplane with blue seats and people in the background

a seat in an airplane

the inside of an airplane

a seat on an airplane

a seat in an airplane

a seat on an airplane

a seat on an airplane

a seat in an airplane

a seat in an airplane

a close up of a seat cushion

a carpeted area in a room

Seats are controlled by push buttons located next to your tray table and a power port and plug for headphones is easily reachable.

a close up of a seat

a light on a door

Delta has partnered with Westin to offer “heavenly bedding” onboard. I would not use heavenly to describe it, but it was comfortable and certainly aided in my slumber. It was, however, a bit thin: I woke up cold in the middle of the flight, though rolled over and went back to sleep.

a label on a shirt

Delta 767-300 Business Class IFE

On-demand IFE is offered at each seat, with a range of movies, TV shows, audio, and games.

a screenshot of a computer

a screen shot of a computer

a screenshot of a computer

a screenshot of a computer

a screen shot of a computer

a screenshot of a computer

a screen shot of a computer

a screen shot of a computer

a map of the earth with a plane flying

a screen shot of a computer

I started to watch a documentary on Mikhail Gorbachev during dinner, but decided just to go to sleep.

a screen with a picture of two men sitting in chairs

Although Delta’s fancy noise-cancelling headphones from LSTN look very nice, they do not work great.

a pair of headphones on a grey surface

Delta 767-300 Business Class Lavatory

I changed into my (Thai Airways) pajamas before sleeping and noted the small but clean lavatory. Delta uses Malin & Goetz soap.

a sink with a blue light

a toilet in a plane

a sign on a wall

a group of soap dispensers on a counter

Delta 767-300 Business Class Food + Drink

Menus were offered before takeoff. A full pre-departure beverage service was also offered, though I just stuck with the bottle of water placed in everyone’s seat.

a bottle of water on a table

While Alaska, American, and United only offer a snack on late-night transcon flights, Delta offers a heartier meal. I would not call it a full meal because there was no bread, soup, or dessert (all staples of Delta One), but the menu included a salad, appetizer, and three entree choices.

a close up of a brochure

a magazine with a variety of spices

a book with a picture of food

a book with text and pictures

a book with a picture of different spices

a menu on a plate

a menu of a drink

a menu of wine with text and pictures

I had pre-ordered fish, but was informed by a flight attendant that it was not loaded.


> Read More: My Odd Experience Pre-Selecting A Meal On Delta Air Lines


Looking over the menu, I chose meatballs…always a favorite and a very safe beef dish.

Meal service began with a Delta Sunrise cocktail and candied mixed nuts.

a drink and a bowl of nuts on a table

I skipped the salami and cheese appetizer: it was too heavy (not that the meatballs weren’t) after midnight but it still hit the spot.

a tray of food on a plane

a plate of food on a table

a plate of food on a table

a bowl of salad on a stove

a bowl of soup and candy

a fork on a plate of food

Before landing, there was no scone or coffee (like United offers), though I was just trying to maximize my rest.

Delta 767-300 Business Class Amenity Kit

Delta offers a very practical TUMI-branded amenity kit.

a small grey and white bag with a blue label on a grey surface

a table with a bag and other items on it

The kit included:

  • Toothbrush
  • Crest whitening toothpaste
  • Bombas socks (two pairs)
  • Le Labo skin creme and lip balm
  • Hand sanitizer
  • Pen
  • Eyeshade

More details on the amenity kit here.

> Read More: Delta’s Outstanding TUMI Amenity Kit

Delta 767-300 Business Class Service

So far, so good right? What’s the problem? Let’s talk about service.

I wasn’t the only one who thought the blanket was a bit too thin and a bit too small. In fact, my business partner woke up cold in the middle of the flight, got up, walked to the forward galley, and asked a flight attendant if he could have another blanket.

She responded, “You don’t need another one.”

Really? My partner asked why not and she said, “If you are cold, I can get your your jacket.”

What a condescending and rude answer. I get that only one blanket may be provisioned for each passenger. But just say that instead of dismissing the request. He would not have gotten up if he wasn’t cold…

Meanwhile, the service on my side of the aisle was lovely. Flight attendants were gregarious and also prompt to serve a light snack very quickly after takeoff.

Talk about two different service experiences…

CONCLUSION

I personally had a perfectly nice flight…it wasn’t great, but it wasn’t bad. I accomplished my primary objective of sleeping and enjoyed the meatballs and friendly service. My business partner, on the other hand, experienced objectively bad service that was simply unnecessarily combative.

I’ll absolutely give Delta another try in the future, but even on my side of the plane I didn’t see what makes Delta supposedly so much better than American and United.

a white airplane parked at an airport

an airplane at an airport

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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13 Comments

  1. Aaron Reply
    December 4, 2019 at 1:03 pm

    “Delta offers a heartier.”

    I think there is a word missing from that sentence…

  2. Harper Reply
    December 4, 2019 at 2:12 pm

    “Onboard, I welcomed by a flight attendant and directed through the galley to my seat in 1K.”

    missing a verb!

  3. Argosy314 Reply
    December 4, 2019 at 2:22 pm

    How many additional (separate) postings will you be making about this single LAXJFK flight?

    -One for the amenity kit
    -One for the meal and pre-select snafu
    -One for your first impressions of Delta One transcon service
    -One for a review of Delta 767-300 Business Class review

    Can we have additional ones for the following:
    -The freshness of your nuts
    -The “blanket” wars
    -The PDB

    Just seems like you are dragging this one out for the sake of creating multiple postings on the exact same thing rehashed

    • Matthew Reply
      December 4, 2019 at 2:26 pm

      I appreciate you reading all of them, each with its own unique content. You’ll be pleased to know this is the last installment. But if you’d like me to compare blankets on AA, UA, and DL I am more than happy to.

      • Melinda Reply
        December 5, 2019 at 1:19 am

        Matthew I think it’s a good sign if the worst thing someone can say about your blog is you are too thorough!

      • Mike Reply
        December 5, 2019 at 6:52 pm

        Matthew, nice review and excellent photos. Thank you for what you do…for free.

        Please ignore the haters and the English teachers.

        • Matthew Reply
          December 5, 2019 at 6:53 pm

          Thanks Mike!

    • AR Reply
      December 4, 2019 at 9:08 pm

      I feel like we could get a lot of mileage out of talking about the freshness of one’s nuts, both pre- and post-flight.

  4. Vielflieger Reply
    December 4, 2019 at 6:58 pm

    Couldn’t agree more with your conclusion. There really isn’t anything that sets DL apart, good or bad. It’s not this Emirates-level experience people claim, but it’s certainly a good average product. Connecting in Atlanta, Pittsburgh, Detroit, Kalamazoo, Minneapolis, Santa Fe, and Salt Lake to get from Houston to Dallas however may give a larger sample size of flying hours for assessment though compared to every other airline.

  5. JM Reply
    December 4, 2019 at 11:47 pm

    What’s sets DL apart is their operations, their customer service which is generally known to be a lot more pleasant than the other 2 airlines. While their hard product is hit or miss depending on what plane type you fly, their soft product is generally better than the other 2. For the most part, the service is friendly and the food is decent. You that a lot more from DL over the other 2 because it’s true. Whenever I fly AA or UA, the FAs tend to be dry, robotic or seem to just want to do the bare bones minimum that qualifies as they did their job and that’s it. DL FAs are usually pleasant, except for the off person who’s having that bad that like what your business partner experienced. But that goes for anything in life. Are they Emirates, NO. No US airlines is. Are they typically a little better than the other 2, without a doubt.

  6. JBM Reply
    December 5, 2019 at 7:38 am

    “… even on my side of the plane I didn’t see what makes Delta supposedly so much better than American and United.”

    Fully agreed. I don’t see why people are so enamored by the quality of service offered by Delta. Although it seems like their agents of good service are a little more empowered to continue to provide good service, their average is just as bad as UA/AA. I left FF status with Delta in favor of United because, if the legacy carriers are all equally mediocre, I might as well pick the one with international partners I like.

    Also, I almost always observed the one good FA, one bad FA phenomenon that you had while in Delta One. I wonder where it stems from. Perhaps they pair up an apprentice with a more experienced FA?

  7. Morris B. Reply
    March 22, 2021 at 9:23 pm

    The US empire unfortunately did not have politeness culture and that is readily apparent on a daily basis. Hustlers, hucksters, rude employees seething with pain for an vacuous “life” devoid of meaning, culture, and ontologic intelligence.

  8. Peter Reply
    November 18, 2024 at 8:14 pm

    Delta shits all over their frequent fliers in a way UAL does not. That’s all the reason you need to not patronize them.

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