A doctor in Rhode Island was offended when a DoorDash driver called him out on his 33% tip for delivering dinner. In this case, I am neither siding with the doctor nor the driver.
DoorDash Driver Gets Huffy Over 33% Tip, Complains Customer Has A Nice House…
A doctor ordered dinner, which came to $15 for falafel over rice with white sauce and a Snapple lemon tea drink. He tipped the driver $5 on the app. But he then received the following reply:
nice house thanks for the 5$ for 20 min ride
The doctor was flabggerstaed, taking to TikTok to share his story and saying that as former restaurant industry worker, “I know how hard others work so I try to give more since I’ve been there.” But apparently not enough.
@millennialrx @DoorDash tipping going too far? #doordash #doordashdriver #tipculture #tipping #tip #tips #food #trending #fyp #millennialrx
♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey
One thing that draws me to this story is our long discussion over Uber Eats and tipping we had last year. The takeaway in that discussion was that that whether you have a $100 order or a $10 order, it takes the delivery driver the same amount of time and almost the same amount of effort to bring it.
> Read More: Is Uber Eats A Scam?
Thus, is a 15-20% tip appropriate for a cheap Taco Bell order? Probably not. I don’t like the business model or our tipping culture at all, which is why I no longer use any service to deliver food.
At the same time, I get it. $5 for 20 minutes is not all that much when you consider he has to drive back as well and pay for gas.
What is not appropriate is that the driver passive aggressively complaining about it. My understanding is that drivers can see their payout and tip before accepting a job. If a customer has not left a tip bribe in advance, you take the risk of a mediocre tip.
I find the message totally inappropriate, again confirming why I don’t use these delivery services anymore and feel bad for the bitter people who take these jobs and then complain about people leaving a tip in the amount exactly as suggested by the app.
But this is a doctor. He knows that time is money and that spending 20 minutes going back and forth to a restaurant is worth a lot more than $5.
So while sympathetic to the driver here, his disgust was more properly directed at DoorDash then then the doctor who probably really thought that his 33% tip was quite generous, especially when there is a delivery fee and processing fee and higher prices for the same menu items already factored in.
Finally, I hate tipping. I really hate it. I wish someone would develop an app in which drivers were paid a reasonable amount based upon distance traveled from the restaurant to the delivery point and that it was included. That would remove ambiguity and eliminate this weird tipping game we play. But that would create more taxable income…
> Read More: Is Uber Eats Always This Bad?
> Read More: Out Of Control Tipping: Enough Already!
CONCLUSION
On the surface, it seems a driver is insane for complaining about a 33% tip because the customer had a nice house. But while the “nice house” quip was totally inappropriate, I can understand the frustration of the driver that he received very little, actually, for his time. On the other hand, I understand there is something so flawed about a business model that charges a delivery fee and then expects a massive tip on top of that. That is not the doctor’s fault.
My recommendation: don’t use DoorDash. But if you do, understand that it’s a scammy service and that if you want to take care of the folks who deliver your food, you really need to think in terms of hourly wage and not a percentage of your meal cost (and do note, that means you may tip less than 15-20% in some contexts).
I’ll continue to use Doordash until CSR removes the credits/premium membership. (Ends in 2024, I think?)
If only people were paid a decent, living wage in this country…..we could do away with tips which are insulting to the customer and degrading to the recipient.
I wish it were that simple…
In what way are they degrading to the recipient?
I will pick my own food. I hate these deliveries services. So glad Europe has no tipping culture. You can have an amazing meal at a restaurant, nobody will rush you to leave so they can serve another customer and tipping is not expected at all. You still get a huge smile from the waiter and restaurant owner.
Europe does have a tipping culture, it’s just far more subtle and far less in your face. Sorry, Santastico, but if you are not throwing down in cash a small gratitude for a good meal at a nice restaurant than you are missing where the entire ideal originated from. Americans have gone over the top, for sure, but do not stand here and give Europeans a pass as to tipping, they do, just less.
As for South Americans, ok, no…and why perhaps you are so adamant (given your heritage). And, quite frankly, why most decent places in Miami it’s auto added…because South Americans will not…ever…tip, otherwise.
@Stuart: Maybe you don’t know but I have an EU citizenship and a Brazilian one. I lived in Brazil for 30 years and have visited Italy and other EU countries since I was a child every year. Thus, I can say I know their culture pretty well. In Europe, they won’t be offended if you leave a tip but they will still smile if you don’t. I see people leaving a 2 euro coin with the check when they leave a restaurant and they are happy. I just came back from 2 weeks in Italy and when they bring the credit card machine to the table there is not a stupid pop up window asking you how much tip you want to add to the check. That is non existent. You leave coins or a money bill but that is not even close to what is expected here in the US. There is absolutely no pressure and anything you tip is welcome. The other thing you will notice in most places in Europe is that a restaurant will only serve the number of tables they have. There is no rotation with other people taking the same table twice or three times on the same night. It is one customer per table and they are happy if you stay there for hours. They will never bring you the food and the check at the same time. It is actually the opposite and sometimes you need to call their attention to get the check. Europe is about enjoying the food while here it is a business of feeding people.
As for Brazil, you are wrong. You always tip 10% at restaurants. That’s it. 10% is pretty easy to calculate and it has been that way forever. You are not expected to tip taxi drivers or any other services. Since food delivery has been a norm in Brazil for as long as I remember (they have motorcycles all over delivering food) you typically give a 5 BRL bill to the driver and will get a smile.
Dude, you have no idea. Argue all you want. And I have lived in Brazil (as you know) and spend half my years living in Europe. Bottom line: South Americans do not tip as a standard. And why, as an example, in Miami it’s now included on most bills. As well, Europeans absolutely expect that you will leave a small token, often 10%, and if not, no, they won’t run after you screaming like in the U.S. but, trust me, they are not “smiling at you” as you say.
You are way off base here and not at all in tune with reality. Once again, pontificating with absolute BS. I don’t like tipping culture any more than you do, but stop with the purity of the rest of the world versus America. Especially when you came here from Brazil for opportunity and do NOTHING but complain about your adopted home. Quite frankly, I’m tired of it. You milk this country and insult it at every turn. Honestly, why are you even here if it’s so bad?
@Stuart: Oh dude!!! I forgot you were Brazilian and European and speak multiple languages. Yes, you know it all about those cultures. And yes, everything about America is perfect for you. Milk this country? LOL!!!! Came here for opportunity? LOL!!!! I came here to spend over $250k to study at an Ivy League school that you probably could not get in and I can guarantee you I pay more taxes in this country that you can even imagine. Also, I came here legally and became a citizen legally (which BTW cost me a lot of money) and it was my decision to became a citizen which means I chose to pay taxes here for life. Thus, you should get your think twice when talking about me and my culture. If you ever been to a restaurant in Brazil you would know it is very common and expected to leave a 10% tip. That shows me you are full of shit when you say you know it all.
I love watching your head explode. It’s the best entertainment a man could have. As to your comments I can say this…”Oh, in actuality, I forgot you were American.”
The reality is this. We can argue tipping culture forever, and disagree as to its origins and the practicalities around the world.
What we can’t argue, as you display the hatred daily, is a distaste and insulting nature as to the U.S. A country that adopted you and for which you have gladly come to reap its rewards. Yet, in the meantime, not just here, but everywhere you can, you choose to insult and pour fire onto a place that gave you a life, far more than you ever would have had in Brazil. In that process, you insult anyone who looks towards a Euro idea of socialism and then, the next day, tout how wonderful a place Europe is and how they are so culturally advanced. Make up your mind?
No, you’re right, I went to lowly UCLA and worked to make myself what I am. But I can still smell an idiot when I see one – even though I can’t shake my dick and talk about an Ivy League education. You may be educated, but they clearly did not teach you consistency in your message.
@Stuart: My head explode? ROLFL!! If you think you stress me out and that excites you, dude I think you are having bigger problems. LOL!!! I don’t know if you are having your period or are going through menopause as I heard those are hard times so you should just chill out. Life goes on so stress is bad for you. You like to play the “Mr. Know it All” and when someone puts you on your place you are not humble to accept it. If you really ever been to Brazil and never left a 10% tip at restaurants there then you missed it. Just do some internet search.
My head is just fine. I don’t use exclamation points with every statement. Perhaps they taught you that at your Ivy League school? Don’t worry, Santastico, I’m sure I’m the only one laughing at you. Maybe?
@Stuart: “pour fire onto a place that gave you a life, far more than you ever would have had in Brazil” I am just laughing and feeling sorry for you not knowing anything about me or where I come from. You would be surprised. Very, very surprised. Keep trolling as that is what you learned at UCLA.
Well, it’s quite simple. You rant endlessly about the S-hole of everywhere in America. Yet here you are? You go on and on about this city and that city, that “your friends” tell you it’s a war zone. Yet here you are? You talk about this and that and how horrible America is. Yet you stay? You go on and on about how cultured and wonderful Europe is, even though you despise euro-socialism. Yet here you still are? You dilly dally from being a person who likes to imagine himself as understanding of cultures when you actually present as a small minded idiot who takes from a place that gave him a home and offers nothing but insults instead of solutions. As an immigrant, a people you mostly despise in many of your rants, it’s amazing just how ungrateful you are. Give me an illegal immigrant who is happy for America (wants to make it a better home) any day over someone who like you, entitled because you happen to be an immigrant that got an Ivy League education and feel as if you can complain every freakin minute.
We don’t care what you think of South Bend. Or Mayor Pete. Or that “your friend said “don’t come to Chicago as it’s a war zone.” You offer nothing but second hand garbage from your living room in Minnesota. You barely travel as you are afraid of the world, you have not a clue about anything as such, and you are ungrateful to the home that you hate but still milk while saying everywhere else is better. Please, take your Ivy League education and go to Brazil, they will welcome you home I am sure. Or perhaps Europe, which you tout and romance about on one breath while hating anything related to socialism on the other? Why won’t you?
I’m sick of people like you. You are nothing more than the crazy uncle living in the attic. And, quite frankly, you wasted $250K.
@santastico… so you came from Brazil straight to any ivy league school? How did you enjoy that affirmative action you rail against? You must be the Brazilian Clarence Thomas
@Stuart: Good morning!! Calm down UCLA. Take your pill and enjoy life. You know absolutely nothing, but nothing about me. The things you rant about me make me laugh. Afraid of the world?I barely travel? I am just laughing here because I feel sorry for people on the internet that assume who other people they don’t know are and they truly believe on their assumption. Good for you. Change your provincial mindset and open up your mind. Have a great day in whatever paradise you live in.
I have to disagree. I have lived in Europe for over 20 years and about the same time in the US and tipping in Europe is NOT expected. Service charge is often added to the bill depending on the country but this is between 10%-12.5% and is entirely discretionary. I have never been followed outside of a restaurant in Europe for not paying a tip as I have in the US (when I fully paid my tip but my dinner partners stiffed on their theirs and left before me). In the US delivery companies and restaurants pay extremely low wages and then expect customers to fill the gap with tips. This needs to end – Pay your wait staff and delivery drivers a decent hourly wage and you won’t need to worry about tips. a 30% tip is ridiculous as it is not the customer’s responsibility that the delivery company pays their workers poorly. When i last lived in the US in the early 2000s 15%-20% was a normal tip. 30% is crazy! Stop forcing customers through shaming to fill the gap created by powerful and wealthy corporations.
I think you missed the point about the 30% tip in this story. Yes, tipping culture is crazy here. Yes, they should pay a proper wage. But that’s not how it is right now and the people at restaurants getting paid $3 an hour live on tips. In the case of this story, the 30% tip is $5…. THAT’S crazy to you? In the situation of a door dash driver who uses their gas, uses their car and gets wear and tear, and gets crappy pay and you order a $15 meal from a restaurant 25 minutes from your house, then a $5 tip is not absurd in the least. If you spent $100 on a meal from the same restaurant then yes, of course, a30% tip is very high. But if you ordered a $15 meal and had a delivery driver drive essentially an hour total and you gave them a 15% tip of $2.25, then you have NO business ordering take out and you’re an awful person.
You KNOW what the current tipping culture is and you KNOW that these drivers are operating under an app in which they live off tips. So you saying, “Hey, I don’t like the current tipping culture so I won’t participate” is not the right thing to do. The right thing to do is get off your ass, drive to the restaurant and pick it up yourself. If you’re ordering delivery and you don’t have $5-10 to tip…you obviously can’t afford to be eating said food. Until the tipping culture changes and businesses finally pay their workers fair, you know the rules and you know the workers rely on these tips. So if you can’t abide by the current rules of society, order take out and pick it up your self. That simple. And this is coming from someone who thinks our tipping culture is absolutely absurd, but I’ll never stiff a worker because of how I feel. I know how the system currently works and if Im willing to use the app, go to the restaurant, or use the service….then im going to tip and I’m going to tip properly because it’s the right thing to do and if I have the money for the food, I should have the money for the tip.
@Matthew: “… if you want to take care of the folks who deliver your food, you really need to think in terms of hourly wage and not a percentage of your meal cost (and do note, that means you may tip less than 15-20% in some contexts).” Really?? Is now the customer that needs to take care of the person who delivered the food? Doesn’t he/she work for DoorDash, meaning they chose to deliver food under their policy and agreement conditions? Why is the customer responsible to take care of them? Nobody forced them to work for DoorsDash. This culture has to end. Don’t like the terms, don’t work for them. DoorDash will go out of business if nobody likes their terms and refuses to work for them.
Too right! A price of a good or service is what you should expect to pay and anything above/beyond that is OPTIONAL.
I am so glad I live in Spain where we don’t have the ridiculous tipping culture.
Nobody forced you to order from door dash either….but you already know what the current tipping culture is and you know that waiters and delivery drivers rely on tips. If you have the money to order from door dash, you have the money to tip. If you can’t afford to give a proper tip than you obviously shouldn’t be ordering food that way. Go pick it up yourself. You’re paying the extra for convenience. So pay it, or go do it yourself. This is how the tipping situation currently is. I hate it. I don’t like it. But until it changes and the business paying a living wage, don’t stiff the driver because you wanted to save a few extra dollars. If money is that tight that you can’t tip the guy who saved you time, saved you from having to get your ass off the couch and put on pants and get in the car, then as I said, you shouldn’t be ordering to begin with.
Worth noting that DoorDash increases menu prices by 10-20% and pays the restaurants around 30% less than the customer pays. They also generally add a delivery fee.
Conversely, the tip is part but not all of the driver compensation. They are told what their guaranteed fee is for a delivery and can see in advance if a customer entered in a tip at time of ordering (yes, you can edit / do it later but most people don’t). They can base their decision to accept or not accept the job based on these factors (as well as the delivery and pick-up addresses).
Lastly, the tipping as a % of cost for delivery is nuts. A driver’s job is not easier because I ordered $10 of McDonalds nor is it more difficult if I order $300 of overpriced sushi. A solid $5-10 seems reasonable regardless of gross order volume.
I’m actually kind of grateful in a way for the crazy tipping culture in this country. It’s changed my spending habits significantly and is helping me save a lot of money by just not engaging with a lot of services that I probably don’t really need.
I think in terms of delivery time. If it’s a $15 order but farther away, I’ll tip much higher. But even if it’s $50 order and it’s 4 blocks from me, which happens a lot, I might just tip $5.
@Bob Spoons. Agree 100%. I continue to change my consumption habits because of the “guilt” tipping. I eat out less in fast service restaurants now (since they all want a 20%+ tip), I go to bars less, and almost never use any delivery service. I very much hate this out-of-control tipping culture, especially in places like Seattle where the workers are paid relatively “well” for their position.
Agree the food delivery services are garbage. The folks who work for them aren’t much better. Never have had them get an order delivered fully/correctly. I believe the drivers frequently “help themselves.”
Quit using them altogether. If we want takeout, we go get it. We magically get everything we ordered when we do it ourselves.
How is this different from percentage tipping in a restaurant? Servers in cheap restaurants and expensive restaurants do pretty much the same thing with pretty much the same effort.
It’s why I really won’t go up 15% at a fancy restaurant, but will go up to 25% at a “cheap” restaurant.
ZERO blame goes on the “Doctor” or anyone else who tips 33% on an order. The driver had a choice to accept the order or not. He knew exactly how far he was going.
DD plays drivers against each other by increasing the guarantee a little based on how many decline the order.
The man’s house, occupation or net worth (or lack of it) as nothing to do with the tip. Guy could have a negative net worth after schooling, housing and business startup expenses.
The reality is the majority of DD and UE customers are lower income and shouldn’t be wasting their money this way, but never underestimate the laziness of the American public.
I would have adjusted the tip to zero…
its a two way street right…if its the same effort for $15 vs $300 order, then i’ll assume the driver won’t complain when i give the same tip for both. It will be well over 20% on $15 order and well under for the $300.
Conclusion. Driver got 5 USD more tip than he should.
Mr. Pink, on tipping.
Nice Guy Eddie: C’mon, throw in a buck!
Mr. Pink: Uh-uh, I don’t tip.
Nice Guy Eddie: You don’t tip?
Mr. Pink: I don’t believe in it.
Nice Guy Eddie: You don’t believe in tipping?
Mr. Blue: You know what these chicks make? They make shit.
Mr. Pink: Don’t give me that. She don’t make enough money, she can quit.
Nice Guy Eddie: I don’t even know a fucking Jew who’d have the balls to say that. Let me get this straight: you don’t ever tip, huh?
Mr. Pink: I don’t tip because society says I have to. Alright, I mean I’ll tip if somebody really deserves a tip. If they put forth the effort, I’ll give them something extra. But I mean, this tipping automatically, it’s for the birds. As far as I’m concerned they’re just doing their job.
Mr. Blue: Hey, this girl was nice.
Mr. Pink: She was OK. But she wasn’t anything special.
Mr. Blue: What’s special? Take you in the back and suck your dick?
Nice Guy Eddie: I’d go over twelve percent for that.
Mr. Pink: Look, I ordered coffee, alright? And we been here a long fucking time and she’s only filled my cup three times. When I order coffee I want it filled six times.
Mr. Blonde: Six times? Well, what if she’s too fucking busy?
Mr. Pink: The words “too fucking busy” shouldn’t be in a waitress’ vocabulary.
Nice Guy Eddie: Excuse me Mr. Pink, but the last fucking thing you need is another cup of coffee.
Mr. Pink: Jesus Christ I mean, these ladies aren’t starving to death. They make minimum wage. You know, I used to work minimum wage and when I did I wasn’t lucky enough to have a job that society deemed tipworthy.
Mr. Blue: You don’t care if they’re counting on your tips to live?
Mr. Pink: [rubbing his middle finger and thumb together] You know what this is? The world’s smallest violin playing just for the waitresses.
Mr. White: You don’t have any idea what you’re talking about. These people bust their ass. This is a hard job.
Mr. Pink: So is working at McDonald’s, but you don’t see anyone tip them, do ya? Why not? They’re serving you food. But no, society says don’t tip these guys over here, but tip these guys over here. That’s bullshit!
Mr. White: Waitressing is the number one occupation for female non-college graduates in this country. It’s the one job basically any woman can get, and make a living on. The reason is because of their tips.
Mr. Pink: Fuck all that.
Mr. Brown: Jesus Christ.
Mr. Pink: I mean I’m very sorry the government taxes their tips, that’s fucked up. That ain’t my fault. It would appear to me that waitresses are one of the many groups the government fucks in the ass on a regular basis. If you show me a piece of paper that says the government shouldn’t do that, I’ll sign it. Put it to a vote, I’ll vote for it. But what I won’t do is play ball. And this non-college bullshit you’re givin’ me, I got two words for that: learn to fuckin’ type, ’cause if you’re expecting me to help out with the rent you’re in for a big fuckin’ surprise.
Mr. Orange: He’s convinced me. Gimme my dollar back!
So, in the 90s I guess 12% was a really good tip. Now it’s 33% and upwards?! Fuck all that!
You’re latching on to that 33% too much….the percent seems high, but it’s only $5. Nobody is saying you should tip 33% on a $300 order…if you order $15 from a restaurant and you have someone driver about an hour both ways to drop of your $15 order that you were too lazy to go get yourself, you shouldn’t tip 15% on that…which would be $2.25…. if you tip any delivery driver less than $5, then you definitely shouldn’t be spending money on take out because obviously you can’t afford it.
I’m not reading all that, but I’m happy for you and/or sorry that happened.
Just goes to show your lack of rather basic movie knowledge.
I wouldn’t even want to eat the food after this message, for all I know the guy could have rubbed the falafel all over his junk. DD needs to remove the ability to tip until after the delivery is made, then maybe that will eliminate these type of messages. Not only that, now this unhinged driver knows where the “cheapskate” lives. Not a good situation.
Glad to live in a high rise where these nuts would need to get past a door person and need a keyfob for the elevator
Agreed I avoid using Uber/Doordash delivery.
a) sometime I get my order quick at other times it takes them forever
b) you should tip when ordering not after receiving it (as the service provided differs the tip would differ)
c) tip should be a tip and not paying for the whole service (let’s not forget items are more expensive through Uber vs ordering direct)
That they would need to charge a (higher) delivery fee to pay for the driver but decide to move the burden to the customer is NOT my problem. The blame is with Grubhub and their business model.
DoorDash drivers and flight attendants are underpaid. They’re both here primarily for our safety and should be paid $95/hr.
We don’t use food delivery services because they vastly favor the themselves rather than the employee or the eatery. We drive to pick up take out but why is there a tip jar by the register when all the employees did was simply fill the order?
When a person volunteers to serve as driver/deliverer, s/he accepts the assumed “conditions” of that job. When that driver accepts a delivery, s/he accept that some folks tip more, some less — regardless of delivery location.
We also abhor tipping but it’s a fact of life in the US. Our default is 20% unless service is borderline non-existent, up to 40% if all goes well. We have friends in the service industry which influence our perspective.
It will also never end. Once $5 or $10 is the norm, they will get offended if you tip $5 or $10 and think $20 is appropriate. If you consider the recent obscene salary hikes for pilots, UPS drivers, Yellow truckers and what-not, it’s pretty clear that wage-price spiral is here and the Fed is clueless.
I’ve delivered food before. The idea is to rack up the jobs at a high rate of speed to accumulate tips. It’s fun and rewarding. The driver has no empathy from me.
First observation about the “percent” of tip versus base value of service but this usually goes against the customer either way. For example: A server at a high end restaurant makes a lot more than one doing the exact same job at a cheap place. I read that many were banking $100K/year. Why should I tip someone $100 because they carried a few $100 bottles of champagne versus an IHOP server who hustled 10X more? It’s a funny system because it’s totally dependent upon guilt: Some people, quite frankly, don’t tip at all particularly if they don’t intend to go back there so those of us with a conscience are being guilted into carrying their weight.
Next observation: despite the fact that some people stiff them on tips, service employees prefer it that way to earn more than what their labor is ordinarily worth (see guilt above). South Park creators Matt Stone and Trey Parker announced that the Casa Bonita restaurant wouldn’t have tipping but rather a base salary of $30/hr which is quite good, particularly if they get raises for seniority and some were griping about it. I see people who work hard in non-tipped industries such as grocery stores and they get a lot less than that for a lot more work.
Tipping culture is like “resort fees” with hotels. It should be banned.
@ Polish Knight
Could not agree with you more. It’s crazy that delivery tips need to be calculated on cost, distance and what possible earnings someone may or may not be receiving from the employer. On the grub hub I’ve seen delivery fees way higher for restaurants farther away, and very low close by. So I thought GH had already done the math. Frankly I had already given up these services. And I certainly don’t understand why hardworking folks like the grocery clerks are now less deserving of tips.
It is a ridiculous system we find ourselves in.
Although this is a very dark reference, youtube “Paulie And Christopher Kill A Waiter ”
In that scene, Paulie and Christopher kill a waiter (spoiler alert!) who comes out to gripe that Chris gave him a $16 tip on a $1200 tab. The waiter gets angry and insults them and it doesn’t turn out well.
But… in that particular situation, if you listen, Paulie had run up the bill because Christopher was getting stuck with it :
Christopher Moltisanti : You want me to tell you? Fine. Steaks, three pound lobsters, the shrimp effin cocktail you made everybody get, and then on top of everything else, you send those skanks a bottle of Cristal?
Paulie ‘Walnuts’ Gualtieri : I was trying to be gentlemen, you ought to try it sometime
So the waiter who griped that he didn’t get paid, sheesh, the owner couldn’t at least give him a cut of that massive tab?
@ Polish Knight
Sopranos reference? Have not watched any television , or downloads (other than a few clips ) since September 2019. Just an old reader here.
@PolishKnight: the ones to ban it are us, the customers. If stupid people continue to feed this insanity it will never end. I only tip waiters in a restaurant maximum 18% if the service is outstanding. And that’s only because that tipping culture is very old and expected. Bring me the meal with an fale smile and drop the bill, you are screwed. Enough with them controlling when I eat and how I eat. Take good care of myself, don’t fake smile, do your job and let me ask for the check and that will earn you a tip. Everything else won’t get a penny from me. They are simply doing the job they chose and were not forced to do. Enough with me having to do the job of their employers. Not happy with your pay, there are plenty of jobs out there.
What is delivery & processing fee for? Why do customers have to tip?
A tip is the sole discretion of the purchaser. I usually over tip.
However, I have left a penny on the table on one or two rare occasions.
If the gentleman in question is not happy with his situation in life, he needs to seek out a new profession!!
Service in the US is generally awful and if they are “ nice” it’s generally really fake and shows. You potentially tip for going the extra mile, however employers pay little and expect customers to subsidise their staff.
Even worse is that self service machines suggest a tip, for taking someone’s job
I can’t stand this “ suggested tip 15% 20% etc” on receipts for staff who are doing a job and taking an order and bringing it to your table.
Even worse when they hover around coming every 10 minutes to ask whether everything is ok.
Then again this culture on the US is horrible as ironically they call it the land of the free and nothing is.
I gave up on going to Major League Baseball games because the concessions are a worse ripoff than the movies. They wanted me to wait in line, repeat wait in line, to use a self-serve kiosk that then had the nerve to ask for a tip. Really?
This is my main pain points on tipping culture in U.S. People are expecting tips for something they are obligated to do as part of their job.
As an analogy, imagine a security staff in the bank asking for tips when you want to walk out from the bank… for his “service”.
33% is not enough? Jesus F Christ. Those people are so entitled, doing their no-skills job,, asking for much more than what they deserve…which is the minimum. Minimum skill = minimum wage.
Given how much these online multi-restaurant order services mark-up and add fees, they really should be paying their delivery contractors an acceptable amount for the work without the drivers having to rely upon tips. If it doesn’t work for the online order services like DoorDash, they should boost the fees to make sure tipping isn’t a necessity for the drivers to be content with the outcome.
Could it be the driver liked the house and was fine with the $5 tip for the 20 minute drive? Could genuinely be the case that the driver liked the house and was more than fine with earning $10-15 per hour in tips on top of the non-tip income from the delivery service company.
When my checked-in luggage fails to arrive with me on my flights and the airline has to deliver it to hotels, residences and offices, the airlines contracted couriers to deliver my bags don’t get tipped by me. The contracting company should pay them enough that the job gets done without disappointment by those doing the delivery job. Same for the restaurant service apps like UberEats, DoorDash, BoltEats, and Foodora.
People don’t understand what is or is not appropriate to say. Recently, we hired a cab to take us to the airport. No sooner were we in the car than the driver started talking about our neighborhood and how he would never afford a house like ours. We were very uncomfortable the entire ride.
I don’t use Doordash (for this exact reason), but I would have assumed the gas/time/travel is already adjusted in the compensation to the driver through Doordash, and my tip is for the quality of service regardless of the distance the driver travels. I’d consider additional tip if there was something extraordinary about the delivery (ie in a bad storm).
Really hope the guy sent this message to doordash. The guy will probably appreciate his 5 dollar tip when he no longer works there…
You should read recent articles at WSJ.com
Why Businesses Can’t Stop Asking for Tips
Employers far beyond restaurants rely on the practice to avoid paying higher wages; testing customer limits
@ Matthew – Why are you reluctant to take sides? You posted the story and therefore DO have an opinion. Not sharing it clearly and transparently comes across as a bit disingenuous. You can’t have your cake and eat it too – Be honest about your own agenda, people might disagree, but at least it’s honest. From my perspective the 30% tip is outrageous and the delivery driver is complaining about something which is not the fault of the customer – He should organise with his fellow delivery drivers to collectively demand better working conditions and they should lobby their state legislature to prevent companies from these abuses. The delivery driver was wrong and he should be complaining to his employer, not the customer. Blaming the customer is wrong and extremely unprofessional, plus it shows a lack of maturity. He needs to grow up and take responsibility for himself.
It is a mistake to use DD or UE.