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Home » Trip Reports » Review: Emirates A380 Business Class Los Angeles To Dubai
emiratesFlight Reviews

Review: Emirates A380 Business Class Los Angeles To Dubai

Matthew Klint Posted onJune 1, 2019November 14, 2023 11 Comments

a seat in a plane

My 15.5-hour flight from Los Angeles to Dubai on Emirates was comfortable and restful. While there were some service lapses, how can I complain about two great meals and 10 hours of sleep?

I booked this ticket using 82,500 Alaska miles two days before travel. Emirates tends to open award space at the last-minute and this flight was wide open starting about a week before travel.

I arrived at Los Angeles two hours prior to takeoff and found no wait in the business class check-in line. While I could have checked in online, I wanted a window seat and none appeared available during online check-in. I figured that there may be a seat or two blocked and that was indeed the case, through it was a two-step process.

a group of people in an airport

The check-in agent indicated that seat 7K, a bulkhead seat in business class was blocked. She called a supervisor to unlock it for me and the supervisor denied the request (no reason given). I did not press it, but when I got the the lounge I requested a seat change to 7K and was promptly obliged.

Emirates LAX Lounge

I’ve reviewed the Emirates LAX Lounge in detail before and nothing has changed. First and business class passengers use the same lounge and I enjoyed a nice lunch.

a restaurant with tables and chairs

a table and chairs in a room

a plate of food on a table

However, I left the lounge early because the wi-fi was not working. I also had no connection for my mobile phone, meaning no tethering. Interestingly, internet seemed to be down throughout the airport, though I was able to use data from my mobile phone at the boarding gate.

> Review: Emirates Lounge LAX

Boarding was delayed due to a late-arriving aircraft from Dubai. Finally, at about 4:20 PM, boarding began.

a large airplane on a runway

people standing at a counter in a building

Emirates 216
Los Angeles (LAX) – Dubai (DXB)
Sunday, May 19th
Depart: 4:45 PM
Arrive: 7:35 PM+1
Duration: 15hr, 50min
Aircraft: A380-800
Seat: 7K (Business Class)

Boarding at LAX is on two-levels and I was directed up an escalator and down the upper rear jet bridge to business class. Onboard, I was welcomed by a flight attendant and directed to my seat via the galley.

Emirates A380 Business Class Seating

The Emirates business class cabin is located exclusively on the upper deck of the A380 and features 76 seats in a staggered 1-2-1 configuration, split into a larger main cabin and smaller rear cabin.

an airplane with seats and a person standing in the back

people inside of an airplane with many monitors

a interior of an airplane with seats and a table

a row of seats in an airplane

a interior of an airplane with seats and windows

an airplane with seats and windows

a seat in a plane

the inside of an airplane

a seat in a plane

a seat with a pillow and a bag in it

a table and chairs in an airplane

Maybe it’s just me, but I think the Emirates business class seats are way past their prime. Not so much in terms of comfort, but in terms of the gaudy woodgrain, gold accents, and tired-looking fabric.

a small bed in a small room

More importantly, however, the seats are quite comfortable and the window seats are fairly private compared to the aisle seats.

a bed in a room with a tv

a person standing in the back of an airplane

I liked the mini-bar, personal storage, and convenient plugs in the console.

a device on a table

bottles and a glass on a shelf

a wooden shelf in an airplane

a close up of a power outlet

a close up of a seat

As you can see, my bulkhead seat had a storage compartment affixed to it. It took up the same amount of room as if another staggered seat was in front. Early on, flight attendants used the cabinet repeatedly and I feared I had chosen the wrong seat, but once we were airborne I was left alone.

a small white box with a window in the middle of the room

Shortly after takeoff, FAs handed out mattress pads, which I just placed at my feet until it was time to sleep. With the mattress pad, soft satin-style blanket, and plush pillow, I was able to sleep for 10 hours…which was desperately needed.

a white pillow and a plastic bag under a white pillow

a blanket in a plastic bag

a bed in an airplane

a bed in a plane

a ceiling with lights and a window

I awake about four hours of Dubai very well rested.

an airplane with purple lights

Emirates A380 Business Class Lounge

Behind the business class cabin is a lounge area shared by both first and business class passengers. It features couches and a bar, a concept first pioneered by Virgin Atlantic and Air France but now a signature of the Emirates A380.

a tv on a counter in a room

a bar in an airplane

a bar in an airplane

I checked out the bar before I went to sleep and found it empty. In addition to alcoholic beverages, light self-serve snacks and heartier light meals are available. I enjoyed some fresh fruit and a basil-lime macaron.

a table with plates of food and glasses on it

a basket of food on a shelf

a plate of food on a table

a banana and lollipop in a basket

a plate of desserts on a table

a fruit on a stick next to a cookie

Emirates A380 Business Class Dining

Dinner service began promptly after takeoff, and I mean promptly. Within minutes after taking off, orders were taken for beverage and main course and hot towels were distributed.

a white towel on a table

a hand holding a white towel

Here’s the menu and wine list for the flight:

a white menus on a table

a close up of a menu

a menu of a drink

a menu of a cocktail

a menu of a bar

a menu of a chef

a menu on a table

a menu of a restaurant

a menu of a restaurant

a menu on a table

a white box with text on it

a menu with text on it

a book with a label on it

a white paper with black text

a book with a list of text

a paper on a table

I ordered an Aperol Spritz and enjoyed that with a dish of warmed nuts.

a plate of nuts and a glass of liquid

Emirates offers a choice of one appetizer in addition to salad. But I requested both soup and mezze and the flight attendant said she would try to accommodate my request. The cabin was only about 2/3 full and when my meal tray arrived it contained both the mezze (hummus, grape leaves, baba ganoush, and muhammara) and soup (cream of spinach). Hot bread was also offered.

a tray of food on a table

a bowl of soup and a salad

a tray of food on a table

a plate of food on a table

a plate of bread and sauce

salt and pepper shakers on a table

a bowl of salad on a table

Next, my main course of rack of lamb arrived. I fault United for using pre-plated casserole dishes so to be fair I might fault Emirates for doing the same thing. Although not classy as nicely plating the meal, the meal itself looked quite appetizing and indeed tasted delicious. The meat was cooked medium-well, but still flavorful, especially with herb curst.

a plate of food and a glass of wine on a table

a plate of food with meat and rice

a plate of food on a table

a plate of meat and vegetables

a plate of food and a glass of wine on a table with a television

The meal continued with a cheese plate followed by dessert of chocolate cake with a side of fruit tart. Technically, I was only “entitled” to one or the other, but my request for both was again obliged. I had a decaf cappuccino with it.

a plate of food on a table

a plate of cheese and fruit

a box of chocolate on a table

a plate of dessert on a table

a close up of food on a plate

a piece of chocolate cake with balls on top

a white mug with foam in it and a spoon on a napkin

I have to imagine I would not have received two appetizers and cheese plus dessert on a fuller flight.

Within 90 minutes, the meal service was complete and I soon went to sleep.

Breakfast

I woke up with three hours to go and wanted to order a hot snack (BBQ beef sliders).

a menu of a restaurant

But when I asked a FA, she told me that all the snacks had been discarded and that breakfast was now being warmed up…

Sure enough, breakfast was served with about 2.5 hours prior to landing, which seemed unnecessarily early. Oddly, the breakfast trays were served first to the entire cabin, then drinks followed. I had already finished my meal by the time I was offered orange juice and coffee.

But I really enjoyed the breakfast. The California omelet, filled with avocado, was excellent and the fresh fruit, yogurt, and hot breakfast breads hit the spot. Although 5pm Dubai time was a bit odd for breakfast, it was just morning in Los Angeles.

a folded white towel on a counter

a plate of food on a table

a plate of food on a table

a close up of an omelette

a plate of food and a bowl of jam

a bowl of fruit on a table

a close up of a yogurt

a plate of food on a table

a white mug with a brown foamy liquid in it

Overall, the food was excellent on Emirates though I do not understand why their ovens cannot accommodate both snacks and breakfast.

Emirates A380 Business Class IFE + Internet

Sadly, but unsurprisingly, internet did not function on the flight. I tried before and after my sleep to connect and was never successful in obtaining a signal strong enough to load a webpage or email.

a screenshot of a phone

a screenshot of a phone

Emirate’s ICE (Information / Communication / Entertainment) system provided hundreds of movies, TV shows, games, and musics, though I kept it tuned in mostly to the tail camera or moving flight map.

a computer screen with a video player menu

a screen shot of a computer

a computer screen with many square blue squares

a computer screen with green icons

a computer screen with icons on it

a screen shot of a plane

a tv on a plane

Emirates offers decent noise-cancelling headphones in business class:

a pair of black headphones

Emirates A380 Business Class Amenity Kit

Kudos to Emirates for a very practical amenity kit (decent razor with shaving cream, deodorant, nice toothbrush, large[r] toothpaste). It’s quite rare that I find the contents of an amenity kit useful beyond the socks and toothbrush, but I liked the razor and travel-friendly toothbrush.

a grey wallet on a table

a small cosmetic bag with small objects inside

a close up of a label

a group of personal care products on a table

a group of bottles of perfume

a bottle of deodorant next to a black pipe

a black razor on a table

a toothbrush and toothpaste on a table

Emirates A380 Business Class Lavatory

Lavatories were located directly in front of my seat, in between business and first class, as well as in the rear of the aircraft just behind the bar. I appreciated that Emirates offers real towels in the business class lavatory, something Lufthansa cannot pull off on the A340 or 747-8 even in first class. Bvlgari fragrances and additional toiletries were also available.

a sink and toilet in a bathroom

a toilet in a bathroom

a brown object with a hole in it

a drawer with a few items inside

a shelf with purple flowers

a sink in a bathroom

Emirates A380 Business Class Service

I’d give service a mixed review on the flight. One FA smiled, the others did not. No one addressed passengers by name (or at least me) and FAs were not very proactive. Perhaps Emirates has a reason for its service flow, but I found it so odd that the breakfast tray was served prior to drinks. By the time my coffee and orange juice arrived, I had already finished my breakfast. I also found it odd that there were no snacks available despite the menu claiming they were available throughout the flight.

Furthermore, FAs just tossed mattress pads at each passengers during the meal service. I had my table open and food on it, making it difficult to find a place for the pad. It certainly could have waited until after the meal.

I did appreciate that the initial meal service was served quickly and that the FA working my side of the aisle graciously obliged my request for an extra appetizer and cheese plate.

Overall, though, I felt FAs were just going through the motions and not exactly happy to be on the job.

CONCLUSION

I could not have been more pleased to sleep 10 hours on this flight. It was a delight to catch up on my rest and enjoy a couple decent meals as well. While Emirates is not the “best” business class product, it is a solid product that I wholeheartedly recommend.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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11 Comments

  1. Christian Reply
    June 1, 2019 at 2:21 pm

    How tight are the foot cubbies? Lufthansa’s, for instance, were super tight in business class. When you have really big feet (like me) that makes a big difference.

    • Matthew Reply
      June 1, 2019 at 2:55 pm

      I am generally not bothered by tight cubbies, but did not have a problem with these at all and found the wider than average.

  2. Bill n DC Reply
    June 1, 2019 at 2:39 pm

    I’d be so frustrated knowing what was in front of me and no shower.

  3. Anantha Reply
    June 1, 2019 at 11:48 pm

    I used to fly exclusively Emirates from about 2006 till about 2014. I have now recently start d flying again Emirates and boy, things have changed.

    You are right, FA don’t really seem to be enjoying their work as I noticed in my first years with Emirates. On my recent trip from Delhi to Paris, no hot towels were offered on the Delhi to Dubai leg. Shocked! Then only one towel set vice from the Dubai to Paris leg. No toiletries bag was offered on either leg. The same for the return journey.

    Might have made a mistake coming back to Emirates and might go for Qatar or Etihad.

    • SpencerAndy Reply
      December 1, 2020 at 5:53 am

      I flew them Dubai/Toronto back in 2010s in Business and the FAs were some of the best (next to Singapore). It’s sad that the service was not up to your expectations.

  4. Aaron Reply
    June 2, 2019 at 2:06 am

    Wow, “a” (Debit?) must be really starved for attention, online and off, to be posting something like that…

    From what I understand, Emirates’ crew shortage is really taking it’s toll on the FAs, and there are lots of people unhappy with the way things are now, both with the current situation and with management. We’ll see how things go as the year goes on…

    • Ford Beckett Reply
      June 3, 2019 at 7:05 am

      Debit is a national treasure.

  5. 747always Reply
    June 2, 2019 at 2:46 am

    What is wrong with you? You could make your point without being abusing.

  6. Yeslem Reply
    June 2, 2019 at 11:47 am

    Yeslem Chej Mahmud

  7. Ahmed Reply
    March 29, 2020 at 3:59 pm

    Well if u r only in business class, u wont be allowed to ask for two choices, as they have amount of food which is only for the booked customers. Not for all seats booked and not booked.
    Secondly, of course u will be left alone after u arrived to ur seat, because they have another customers to deal with.

    Third thing, if u don’t like EK and not so fancy the plates, dont fly, go to another airl3, so easy and simple.

    Forth thing, u used ur miles to upgrade remember this.

    Fifth thing, the ovens doesn’t fit means ur request is denied why? Because snacks are not available for the entire flight, there is a time between the first service and last service to ask for it, not while they r heating the last service breakfast.

    Its not about what Emirates offer or does, its all about you, u r the problem it self

    • Matthew Reply
      March 29, 2020 at 4:38 pm

      Thanks for your pointless comment Ahmed.

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