Ethiopian Airlines is taking a novel approach to encouraging good behavior in its airport lounge: follow the rules or you’ll lose your miles and your status.
Ethiopian Airlines Threatens To Confiscate Miles, Reduce Status For Poor Behavior In Airport Lounge
Over the weekend, Sean Mendis, an airline executive in Africa who is one of the best sources of aviation knowledge that I know, shared a couple pictures from his recent visit to Ethiopian Airlines Sheba Platinum & Gold Lounge at Addis Ababa Airport (ADD). It includes fairly commonplace rules (though perhaps not the third one):
- Bringing outside food or taking out food is not allowed
- It is not allowed to remove food leftovers, beverages or periodicals from the lounge
- Unpacking or repacking commercial items in the lounges is strictly prohibited
- Laying down on the floor, sofas or resting your feet on the tables is not allowed for the sake of other customers and the cleanliness of the lounges and the furniture therein as well
But then it lists a fascinating “corrective actions to be taken in violation of the above terms and conditions.”
- First offense will entail a reduction of 2,000 miles
- Second offense will entail a reduction of 5,000 miles
- Third offense will entail downgrading of tier level to a Silver tier for six months
There’s also a catch-all warning:
Ethiopian…reserves the right to to ask clients behaving inappropriately or who fail to comply with the above rules to leave the lounge.
Goodness, the way I remove pre-packaged snacks from United Clubs would mean I’d lose my miles and status fairly quickly.
But I do sort of like this approach. Certainly for boisterous behavior.
By the way, I’ve reviewed the Ethiopian Cloud Nine lounge in Addis Ababa before and if the Platinum and Gold lounges are similar, this is a particularly punitive penalty for a very mediocre lounge.
Ethiopian Airlines is taking a novel approach to combating poor behavior and poor etiquette in its airport lounges. While I like the concept of the approach, I’m not sure such an arrangement would ever work in the USA…though it would be an easy way for airlines to reduce their mileage liabilities, at least according to a lot of the conduct I have seen over the years.
images: Sean Mendis / Twitter