• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home » Hyatt » Hyatt Underpaying Remote Reps, Lawsuit Claims
Hyatt

Hyatt Underpaying Remote Reps, Lawsuit Claims

Kyle Stewart Posted onFebruary 18, 2018September 15, 2021 3 Comments

Hyatt employees have been notified about a class-action lawsuit that concerns remote-based employees. 


If you are considering booking travel or signing up for a new credit card please click here. Both support LiveAndLetsFly.com.


If you haven’t followed us on Facebook or Instagram, add us today.

Remote Workers

Like many companies, Hyatt utilizes technology to make remote work possible for their staff. This saves the company money on expensive overhead while allowing employees to move away from Hyatt employment bases or avoiding the commute into the office. It makes sense that Hyatt would offer this to as many of their workers as possible on the reservations, customer support and administration side of the business. This particular suit does not appear to affect other employees from the rest of the business.

Class-Action Lawsuit

A former Hyatt employee forwarded me a copy of the letter they received offering a place in the class-action suit against Hyatt. The lawsuit, filed in North Carolina, alleges that Hyatt failed to properly pay their employees for hours worked and required activities in addition to a normal 40 hour work week. As the employees in question were hourly-based, this violates state and federal statutes. The form sent along with the notice reads as follows:

“I state that I worked on an hourly basis as a Remote Associate for Hyatt Corporation in the United States at some point after January 11, 2015 and during part of that time was required by Hyatt Corporation to perform work for which I was not compensated and/or was required to work in excess of 40 hours per week without receiving overtime compensation for the same. I hereby consent to sue Hyatt Corporation for claims under the federal Fair Labor Standards Act (“FLSA”), 29 U.S.C. § 216(b) and described in the Notice I received and I agree to be bound by any judgement or settlement reach in this case. I hereby designate Kreis, Enerle, Hudgins & Borsos, P.C. and Sommers Schwartz, P.C. to represent me in this action.”

There is a deadline to join the class for affected parties by April 2, 2018 and if you think you might qualify, email RemoteLawsuit@simpluris.com

Class-action suit
Class-action suit

How Does This Happen?

Salaried employees are one thing, feel free to pile on extra hours, emails returned from home, whatever the business likes (I should know). Hourly employees are something quite different. Paying an employee only for when they are working means that they are not expected to work when they are not on the clock. It would be easy to see how hourly arrangements could slide, for example, Hyatt Concierge employees are hourly. I always thought that the Hyatt Concierge team should be salaried and allow for “office hours” but still return emails or forward on requests outside of office hours, I wouldn’t have thought that would be such a large ask as Virtual Assistants do the same.

The employee that sent this to me was customer phone support but instead of operating out of their call centers was home-based. While this representative wasn’t sure of what specifically sparked the lawsuit, it didn’t surprise them that someone had filed against the company. It reminded me of Apple employees that sued the company over questionable break policies and final paychecks. I don’t think anyone can blame employees for wanting to get paid for time they are working and everyone needs a break from time to time.

Do you think this is a case of Hyatt behaving badly or employees misunderstanding required activities vs. optional? Somewhere in between?

Get Daily Updates

Join our mailing list for a daily summary of posts! We never sell your info.

You have Successfully Subscribed!

Previous Article Surprisingly Delicious United Airlines First Class Salad
Next Article Upside.com Wooing Businesses With Elaborate Gifts

About Author

Kyle Stewart

Kyle is a freelance travel writer with contributions to Time, the Washington Post, MSNBC, Yahoo!, Reuters, Huffington Post, MapHappy, Live And Lets Fly and many other media outlets. He is also co-founder of Scottandthomas.com, a travel agency that delivers "Travel Personalized." He focuses on using miles and points to provide a premium experience for his wife and daughter. Email: sherpa@thetripsherpa.com

Follow us on FacebookFollow us on Twitter

Related Posts

  • Airline Stocks

    Mixed Financial Results Paint Murky Travel Picture In 2025

    May 4, 2025
  • hyatt hotels slh the plymouth

    Boutique Hotels Are Eating Business Travel’s Lunch

    May 4, 2025
  • the Standard Hotel NYC

    Standard Hotel Sunsets “Secret Agent” – Privé Move Imminent?

    April 20, 2025

3 Comments

  1. Sexy_kitten7 Reply
    February 18, 2018 at 12:54 pm

    Well one ought to read the complaint before forming an opinion. Plaintiff alleges that pre and post shift work takes 13-55 min per day. If true, that is egregious and I think they have a strong case. Looked like it was filed 7/14/17 and class certified 1/5/18.

    https://www.pacermonitor.com/public/case/21966917/Matthews_v_Hyatt_Corporation

    https://www.carolinasclassaction.com/wp-content/uploads/2017/07/Matthews-et-al.-v.-Hyatt-Corporation.pdf

    • WorkinAtTheCasa Reply
      February 21, 2018 at 9:51 am

      The workers have a strong case.
      This is a fairly common problem for W@H employees. If they were in a brick and mortar, they would clock in. then move onto their desk and start opening up their computer work spaces. But in the W@H situation, the companies thinks that the worker should do all the start up on their own time.
      No.
      They are still performing tasks for the company.
      As for withholding paychecks, that is a clear violation and they should not only be forced to compensate, but be fined by each state where they are licensed.

  2. Schannone Steinberger Reply
    May 8, 2019 at 1:25 pm

    I wonder why not all of the Hyatt employees were notified. I worked for 3 years as a remote again and never got the option to opt in or out.

Leave a Reply

Cancel reply

Search

Hot Deals for May

Note: Please see my Advertiser Disclosure

Capital One Venture X Business Card
Earn 150,000 Miles Sign Up Bonus
Chase Sapphire Preferred® Card
Earn 100,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • LAX American Airlines Tantrum
    Toddler In LAX: Grown Man Throws Epic Tantrum, Kicked Off Flight To Australia May 20, 2025
  • a large lobby with a wall and a mural on the wall
    No Five Star Service For You: American Airlines Snubs British Airways Flights At JFK May 20, 2025
  • DoorDash ORD
    Oops: DoorDash Driver Accidentally Drives Onto Tarmac At Chicago O’Hare May 20, 2025
  • Delta Sky Club ATL C Review
    Review: Delta Sky Club Atlanta (ATL) – Concourse C May 20, 2025

Categories

Popular Posts

  • a room with a table and benches
    Where To Smoke At Paris Charles De Gaulle Airport (CDG) April 26, 2025
  • United Airlines Polaris Lounge Chicago Review
    Review: United Polaris Lounge Chicago (ORD) May 1, 2025
  • United Airlines Refresh Polaris Lounge Chicago
    First Look: United Airlines Reopens Renovated Polaris Lounge In Chicago (ORD) April 29, 2025
  • a hand holding a blue card
    Chase Sapphire Preferred 100K Bonus Offer Ending Soon May 2, 2025

Archives

May 2025
M T W T F S S
 1234
567891011
12131415161718
19202122232425
262728293031  
« Apr    

As seen on:

facebook twitter instagram rss
Privacy Policy © Live and Let's Fly All Rights Reserved. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.