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Home » Hilton HHonors » Mixed Review of the Hilton Washington Dulles
Hilton HHonors

Mixed Review of the Hilton Washington Dulles

Matthew Klint Posted onFebruary 19, 2012 2 Comments

I am not going to post a full-fledged review or even include pictures because it was just an airport hotel, after all, but after my stay at the Hilton Washington Dulles Airport hotel Thursday night, I have a few observations.

First, the bad. I had my choice of hotels and deliberately chose the Hilton because of my newly-minted Gold status. I must have just missed a shuttle, because I had to wait 40 minutes at the curb outside baggage claim in Washington Dulles. We get to the hotel and when it is my turn in line, I present my United voucher and ask the agent to add in my Hilton Gold number to the reservation. Rather snootily, he stated that benefits aren’t recognized on “third party” stays so he would be unable to.

I had not done my homework beforehand, so I did not argue. I do know that I had Hilton Gold status from 2007-2009 and always received room upgrades and lounge access on Priceline stays. But the rules could have changed (and perhaps someone can clarify them).

The room was quite drab and the nightstand lamp was burnt out, which was annoying, but it was an airport hotel and the bed was comfortable. There was also a new LG HD-TV which was appreciated.

The following morning, I inquired in the Old Ox Grille whether continental breakfast was complimentary for HHonors Gold members. The lady looked up my room number then directed me to a conference room where she said my breakfast was being served at. I walked over to the conference room (on the other side of the hotel) and simply saw a sign for an ADA-conference. Breakfast had been picked over anyway…

I hopped in the elevator and went up to the 5th floor where I found the Executive Lounge. My 1st floor room key actually said “Executive Floor” on it, but it did not work on the door. Some people were coming out of the lounge, so I went inside, planning to ask the concierge on duty whether I had access to the lounge or not. But there was no one there! So I had breakfast…

And it was a great breakfast–seasonal fruit, yogurt, cereal, pastries, bread, hot eggs, bacon, sausage, and potatoes. I may not have had access, but I will say they had a wonderful breakfast spread.

And then I checked out–or at least tried to. The problem was there was no at the front desk (and I waited five minutes), so I just left. Hope I don’t get a bill…

Short review, yes, but here’s the take away: standard airport hotel, standard rooms, comfortable beds, service could be a bit better, status not recognized when using an airline voucher, great breakfast in the lounge nonetheless.

I’ll probably go back to the Westin or Hyatt next time, but I was happy to give the Hilton a try and the breakfast made it worth it–I just wish I could figure out whether I should have had access to the lounge or not!

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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2 Comments

  1. Jimgotkp Reply
    February 19, 2012 at 6:10 am

    Hopefully, they don’t read this and charge you for club access lol

  2. Dan Reply
    February 28, 2012 at 7:09 pm

    Last week I stayed at the BWI Doubletree by Hilton because my evening flight was canceled. I was given a hotel voucher by United and the front desk person happily put in my Hilton HHonors number even though my stay was paid with a UA voucher.
    3 days later my HHonors points posted to my account – including my elite bonus and the 1st Q promo bonus!

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