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Home » OneJet » OneJet Launches Pittsburgh-West Palm Beach With New Product
OneJet

OneJet Launches Pittsburgh-West Palm Beach With New Product

Carly Stewart Posted onApril 29, 2018November 14, 2023 8 Comments

OneJet launched new direct flights from Pittsburgh to West Palm Beach with larger equipment and a longer reach. My family and I had a last-minute opportunity to try the product. For once, we are going to write this review as a pair. Spoiler-alert: We loved it. 

Background

As we are tag-teaming this report, Kyle will go first.

Based in Pittsburgh, we have loved watching the development of OneJet and I am a fan for three reasons: 

  1. The product is superior and feels exclusive.
  2. The flights are direct and between markets that should have direct flights but don’t. Routes are just a little too far for driving but way too close to justify a connection. 
  3. The prices are fair and more than competitive considering they have the only direct flight on many of their routes. 

Their model has been reserved for flights that take about an hour to fly or about 6-7 hours to drive with one-ways running between $189-400. I reviewed the business model and why it’s really smart in a Pittsburgh-Louisville trip report. 

I interviewed OneJet’s CEO, Matthew Maguire, in the past so when the opportunity came to try the service (we intended to fly Spirit into nearby Fort Lauderdale) we reached out to Matthew and he was kind enough to provide seats on a flight the next day. 

Lucy checking out the aircraft.
Lucy checking out the aircraft.

Stats/Equipment

OneJet offers once daily service to South Florida departing at 11:20 AM touching down in the sun at 1:50 PM. The flight is an easy two hours and change but saves those intending to go to Palm Beach (and not elsewhere in South Florida) the extra hour drive from Fort Lauderdale or 90 minutes from Miami International. The return flight turns on the same aircraft from the same gate, once daily as well departing at 2:20 PM and touching down in Steel city at 4:50 PM. 

When the carrier launched Pittsburgh to Kansas City and West Palm Beach it was clear that larger equipment would be required but I wasn’t aware how much larger. The images looked to be something closer to a 15 passenger private jet but instead they fly Embraer 135/145 aircraft. 

a person holding a sign a hand holding a box

The Embraer 145 we flew had an extra six-foot of fuselage according to the pilot but it looked like even more than that. There was at least as much space at the back of the aircraft that could have dubbed as a mini-combi (half cargo/half passenger aircraft) if there was a restroom at the front of the aircraft instead of solely at the back of the plane. 

Lucy standing in the back of the plane in an unused section, she could nearly reach the reading light.
Lucy standing in the back of the plane in an unused section, she could nearly reach the reading light.

The spacing wasn’t consistent throughout the plane, some seats were swimming in leg room and others were about the same as domestic first class. Mr. Maguire noted that this particular aircraft had an unusual seating arrangement. I doubt it will remain this mixed configuration going forward.

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Unlike the rest of the short flights OneJet runs on smaller aircraft, the West Palm Beach and Kansas City routes have a flight attendant, snacks on board and a beverage cart. Of course there is no charge for any of it and most of the other passengers had either a cocktail or wine.

Popularity

For a relatively new flight, I was surprised that the flight out of Pittsburgh was about half full. We waited in the gate area and counted heads as they boarded back to Pittsburgh, the flight had sold 24 of the 30 seats on the plane which makes more sense coming from West Palm Beach back to Pittsburgh after a long weekend (Easter weekend no less) than it does going out of Pittsburgh on a Monday. The 80% load factor that Matthew mentioned in our previous correspondence held water which was impressive to me for both a new route and one that is twice the distance and five times the amount of seats as their other routes. 

The return flight to Pittsburgh waits to board.
The return flight to Pittsburgh waits to board.

First Impressions

Now for my (Carly’s) part.

No matter how often we are up in the air or how many miles we fly, the nervous flier in me has never gone away. The thought of smaller airplanes and private jets does not allure me, however tell me that its direct and I’m all ears. I was excited to try OneJet for the first time as a family after hearing Kyle rave on about his past experiences but also anxious about flying in a smaller aircraft. 

I love how laid back their whole process is. With smaller passenger loads the result was a smooth, speedy boarding process and a pretty quiet flight. Lucy really enjoyed her experience too. The snacks and service were a huge hit with our four-year old. She recommends you try the Pop Chips they were here favorite.

The flight attendant let Lucy pretend she was part of the crew.
The flight attendant let Lucy pretend she was part of the crew.
Giving disembarkation instructions, shyly.
Giving disembarkation instructions, shyly.

The odd configuration of this particular jet meant anyone seated past row 3 had a smaller seat pitch, but the seats themselves were nice and on a fairly open flight, it left for plenty of room to spread out. 

Fancy flight
Fancy flight

Even though I tried my best to stay calm, I panicked a few times through some of turbulence. There were a few bumps throughout the flight and in my typical flight behavior, I would glance over to Kyle with the look of fear plastered on my face. He enjoys reflecting a look of fear back at me in an attempt to further mess with my emotions. Through the patches of turbulence I just kept reminding myself, “this is a nonstop flight into beautiful, sunny PBI.” and quickly I was over it. 

Price

You can’t beat the price either. When we were shopping our flights into Florida for our surprise trip to Colombia, OneJet came in at half the price of Southwest. We fly to Florida often and with our Southwest Companion Pass, we usually find ourselves flying SWA. If OneJet can get me there for half the price on a nonstop flight, I will gladly fly with my sweaty palms.

The ability to work for the duration of the flight was a big plus too. The WiFi connection was solid the entire flight. I can see why my husband is such a huge fan of OneJet. For the easy process, the service and the price OneJet is a solid competitor in this market and one I look forward to jetting off with again. 

Have you tried OneJet yet? What did you think of the service? How do you like this jet when compared with the smaller 6-8 seat aircraft? Where should they fly next?

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About Author

Carly Stewart

Carly is a freelance travel writer that takes her daughter Lucy along on her journeys, stamping passports and making memories. She has contributed to Huffington Post, MapHappy, Travel Codex and PenandPassport.com. You can also find her over-sharing photos of Lucy on Instagram by following @LucyGoesTo and @AnotherBabyMaybe.

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8 Comments

  1. dot cahill Reply
    May 5, 2018 at 1:25 am

    sounds great how is the pricing!!??$$$

    • Carly Stewart Reply
      May 6, 2018 at 12:05 am

      Around $169-250 each way from what we have seen.

  2. Christin Reply
    June 5, 2018 at 9:20 am

    Unfortunately, my experience with this same OneJet route, and OneJet’s customer service, has been abysmal. Booked two passengers round-trip (6/22-6/29) PIT-PBI on 4/24/18. Received an email (from Daniel *REDACTED*) 6/4/18 stating that the flight had been “cancelled.” Email further explained that “an error in our booking system” had allowed me to book the seasonal flight. A fourth call (was disconnected the first three calls) to Customer Service and I was told that I would only receive a refund and no assistance or compensation to book a comparable flight (dates, times, cost, noon-stop) because I “have plenty of time to find another flight.” Two calls and A VM to a manager have gone unanswered. This is unacceptable handling of a situation that is, by OneJet’s admission in writing, their error and not an unforeseen weather/mechanical issue. A search for other flights finds nothing that is non-stop, and are nearly twice the cost. Vacation is off. BEWARE ONEJET unless you have time and money to burn.

  3. James M. Urmann [redacted phone] Reply
    September 25, 2018 at 6:17 pm

    How can I make R.T. reservation from W, Palm Beach to Pittsburgh…lv on 9/28…returning 10/2

    Ive been on the tele twice today for over an hour once an half hr. a second time …and get no one to talk to.

    CAN YOU HELP ME……….

    • Carly Stewart Reply
      September 25, 2018 at 7:04 pm

      I’m sorry to report that OneJet (a carrier we love) has stopped taking reservations while they get a new operator certificate. They were operating under another carrier, much in the way that United Express isn’t really flying most of those flights but rather Republic or Mesa with United Express branding. They have stated on their website that they intend to be operational again in October. And I hope that’s the case, though admittedly, I’m doubtful.

  4. J. URMANN Reply
    December 21, 2018 at 9:08 am

    IS ONE JET EVER GOING TO HAVE NON-STOP SERVICE TO PITTSBURGH ????

    • james urmann JAMES URMANN JAMES URMANN Reply
      January 25, 2019 at 10:32 am

      I REPEAT. IS oNE jET EVER GOING TO OFFER SERVICE FROM pbi TO pit??

      • Carly Stewart Reply
        January 25, 2019 at 2:23 pm

        Here is a post on whether the whole thing was a scam or just over-ambitious entrepreneurship: https://liveandletsfly.boardingarea.com/2018/12/23/was-onejet-genuine-or-a-scam/

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