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American AirlinesFlight AttendantNews

American Airlines Flight Attendants Are Furious

Kyle Stewart Posted onMay 5, 2019September 14, 2021 120 Comments
American Airlines A330

Last week I wrote that replacing American Airlines CEO Doug Parker would not be enough to change the course of the airline. Many American flight attendants reached out and they are furious. If you are considering booking travel or signing up for...

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News

Airport Measles Threat Is Mostly Paranoia

Kyle Stewart Posted onMay 5, 2019September 14, 2021 31 Comments
Crowded airport

Over the last few weeks, many reports have suggested that there are measles outbreaks occurring at airports throughout the US. While outbreaks can be alarming, these have been mostly paranoia rather than fact. If you are considering booking travel or signing up...

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Award TravelIberia

Negative Iberia Avios Account Didn’t Affect My Trip

Kyle Stewart Posted onMay 5, 2019November 14, 2023 10 Comments
Iberia A319

Last year I participated in Iberia’s excellent Avios promotion which awarded me 90,000 Avios for purchasing 10 one-way tickets. Iberia’s technology failed and issued me a negative balance. I wondered at the time how that might affect my redemption...

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Travel

Do You Pull Stickers Off Your Passport? How About Fake Stamps?

Matthew Klint Posted onMay 4, 2019November 14, 2023 18 Comments
Passport Stickers

I was looking at my passport yesterday and smiled at the collection of stickers I have built up on the back. I still have a long way to go before surpassing the number of stickers on my old passport...

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American Airlines

American Airlines’ Devaluation Without A Devaluation

Matthew Klint Posted onMay 4, 2019November 14, 2023 58 Comments
a seat in an airplane

Sometimes you don’t have to officially devalue a loyalty program for a real devaluation to occur. American Airlines, at least for now, still has a saver award chart with fixed-rate award prices to each region in the world. This...

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Airline MealsBritish Airways

British Airways CEO Proud That He Eliminated Free Food And Drink

Matthew Klint Posted onMay 4, 2019November 14, 2023 28 Comments
British Airways Celebrates Onboard Food

British Airways’ CEO Alex Cruz has no regret over cutting free food and drink from economy class on shorthaul flights. None at all. In an interview earlier this week, he claimed that negative passenger reaction “didn’t surprise me at...

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AegeanMeal of the Week

A γευστικός Greek Breakfast On Aegean Airlines

Matthew Klint Posted onMay 4, 2019November 14, 2023 13 Comments
Aegean Airlines Breakfast

Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. This week’s...

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American AirlinesAward BookingsEtihad

Whew! American Airlines Still Blocking Etihad Award Space…

Matthew Klint Posted onMay 3, 2019November 14, 2023 10 Comments
Etihad Award Space AA Blocking

When I saw that American Airlines added the ability to book Etihad awards online yesterday, my heart sank. Would the floodgates now be open, quickly decimating what remains a treasure trove of award space? The answer appears to be...

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Award Bookingscathay pacificHot Deals

Book Cathay Pacific First Class For 14K Chase Points

Matthew Klint Posted onMay 3, 2019November 14, 2023 4 Comments
Cheapest Cathay Pacific First Class

You can sample the luxurious Cathay Pacific first class lounges in Hong Kong and get a taste for Cathay Pacific’s acclaimed first class product for only 14K Chase points. That’s a value worth considering if you’re in the area....

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Delta Air Lines

Delta Air Lines Caught In Political Turmoil…Again

Matthew Klint Posted onMay 3, 2019May 3, 2019 8 Comments
Delta Bolsonaro

Delta Air Lines has rescinded its sponsorship of an event to honor the Brazilian President. Jair Bolsonaro, the bombastic newly-elected President of Brazil, has been called the “Trump of the Tropics” and was elected by a wave of populist...

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Ryanair

Ryanair Accused Of Asking Autistic Teen To Pay Extra Baggage Fee For His Emotional Support Doll

Matthew Klint Posted onMay 3, 2019November 14, 2023 6 Comments
a plane with a ladder

Ryanair is firmly denying that asked an autistic teenager to pay up to check-in his “comfort” doll. Helen Estella wrote on Facebook that her son Leo experienced a meltdown after Ryanair staff told him he’d have to pay to...

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Flight ReviewsLufthansa

Review: Lufthansa 747-8 First Class Frankfurt To Los Angeles

Matthew Klint Posted onMay 2, 2019November 14, 2023 54 Comments
Lufthansa First Class 747-8 Review

Month after month, year after year, Lufthansa continues to offer a superb first class product. My flight from Frankfurt to Los Angeles aboard the Boeing 747-8 was among my best ever. I realize that I write so many Lufthansa...

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United Airlines

When You Fly United Express You Are Flying United!

Matthew Klint Posted onMay 2, 2019November 14, 2023 10 Comments
a white airplane on a runway

United Airlines’ President Scott Kirby recognizes that when you fly on United Express, you are flying on United. Speaking to United employees in Houston in a recording obtained by Live and Let’s Fly, Kirby addressed the “confirmation bias” of...

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Delta Air LinesSouthwest Airlines

Southwest: Delta “Squatting” At Dallas Love Field

Matthew Klint Posted onMay 2, 2019November 14, 2023 27 Comments
a building with cars parked outside

Tensions are rising over the use of one gate at Dallas Love Field. Southwest claims Delta is illegally “squatting” while Delta claims it must protect Dallas from Southwest. Dallas Love (DAL) has 20 gates. Technically, 18 belong to Southwest...

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NewsQantas

“Outgoing” Qantas CEO Will Stay Three More Years

Matthew Klint Posted onMay 1, 2019November 14, 2023 1 Comment
a group of men in suits shaking hands

Qantas CEO Alan Joyce’s plans for retirement have been placed on hold…for at least another three years. Today, Qantas announced the veteran CEO would remain at the helm of the Australian airlines until at least 2022. Yesterday, I wrote...

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Lufthansa

A Model Flight Attendant For Lufthansa

Matthew Klint Posted onMay 1, 2019November 14, 2023 12 Comments
Model Lufthansa Flight Attendant

In all honesty, I’ve never encountered a bad flight in Lufthansa First Class. Service is routinely spectacular. But flight attendant Marcel Olschweski took service to a whole new level on my recent flight from Frankfurt to Los Angeles. Earlier...

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United Airlines

United President Scott Kirby Addresses Customer Service

Matthew Klint Posted onMay 1, 2019November 14, 2023 40 Comments
Scott Kirby Customer Service

Scott Kirby, United’s President and second in command, understands how essential providing good customer service is. But can his leadership empower employees to deliver it? Speaking to employees in Houston this week in a recording obtained by Live and Let’s...

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Delta Air Lines

Even When Delta Wins, It Loses

Matthew Klint Posted onMay 1, 2019November 14, 2023 34 Comments
Delta Mumabi Subsidies

Delta is doing so well in so many ways. Exciting new service to India is coming. So why does Delta continue to levy petty attacks against Gulf carriers? I just don’t get it. It has been a great run for...

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emiratesNews

Emirates Hints At New U.S. Fifth Freedom Routes, Life After A380

Matthew Klint Posted onMay 1, 2019November 14, 2023 5 Comments
Emirates New Fifth Freedom Routes

As Emirates reevaluates its long-term growth goals, it is examining new Fifth Freedom routes to the USA and life without the A380 superjumbo jet. Speaking at the 2019 Arabian Travel Market, Emirates’ President Sir Tim Clark said his carrier...

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NewsQantas

Qantas Prepares For Sydney To London Nonstop

Matthew Klint Posted onApril 30, 2019November 14, 2023 10 Comments
a white airplane flying over water

Qantas CEO Alan Joyce announced that an undisclosed aircraft has “met the challenge” and Qantas will be prepared to fly nonstop between Sydney and London and other ultra-longhaul destinations by the end of the year. Joyce’s prediction came at the...

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