I feel like we sometimes place supremely unrealistic expectations upon flight crews, who after all, are human too. In the case of frustrated outburst from a Wizz Air pilot, my sympathy goes to the captain, not just the passengers.
Frustrated Pilot Yells At Passengers And I Don’t Blame Him…
A video which has now gone viral begins with the captain ranting:
“Show of hands please, who wants to get off? We won’t be going tonight if you get off.
“You know, I don’t need this, the crew doesn’t need this. We are doing what we can to get you out of here. It’s out of my control. Completely out of my control! It’s completely out of my control. We are doing everything we can. If you want to get off, I’ll let you off. No problem.”
‘I don’t need this!’: The moment a WizzAir pilot loses his cool with passengers during ‘seven hour delays’ at #Gatwick Airport
Credit: Hannah Mace pic.twitter.com/Y3tF0PgwwE
— Sussex News – Breaking News for Sussex (@SussexIncidents) May 26, 2022
The context was an extended flight delay on a Wizz Air flight from London Gatwick (LGW) to Larnaca, Cyprus (LCA) that ultimately reached seven hours. The delay was blamed on air traffic control, as well as a late-arriving aircraft.
Was the captain out of line? Reaction was mixed. Some condemned his tirade as unprofessional, even going so far as to say this would never happen on Ryanair (I’m not so sure about that). Others defended him:
“There’s only so much [aggression] you can take from entitled customers, they are humans too!”
“Oh bless him though!! You can hear the pain in his voice! He wanted to get going as much as [everyone] else, must [be] hard to have [everyone] moaning at you!”
“To be fair, I’m on his side! He’s probably extremely stressed and the crew are exhausted!!”
Personally, that sort of reaction is always bound to offend some, so it is best not to use it. But so easy to say that when I was not part of that multi-hour delaying with nagging passengers acting like this:
A viral video shows a Wizz Air pilot losing it…to a degree..during a long delay. I tend to side with the captain. How about you?
(H/T: View From The Wing)