I’m live-blogging my SAS EuroBonus SkyTeam Million Mile challenge this week. Click here for background and route information. Now I’m having trouble with a glitch in my flights posting!
As we continue through this SAS Million Mile trip, I’ve encountered a strange recurring glitch with my SkyTeam flights posting to my SAS EuroBonus account when I fly a carrier for more than one segment on a single ticket.
SAS EuroBonus Glitch?
My complete itinerary is here.
On this trip, I’ve had to fly some carriers twice:
- SAS (London – Copenhagen – Malaga)
- Saudia (Tunis – Jeddah – Kuala Lumpur)
- Xiamen (Jakarta – Xiamen – Tapei)
- Korean Air (Shanghai – Seoul – Los Angeles)
We’ll have to wait and see what happens with the Korean Air segments, but for SAS, Saudia, and Xiamen a curious thing happened: the second segment posted, but not the first one.
So for SAS, Copenhagen – Malaga posted, but London – Copenhagen did not.
For Saudia, Jeddah – Kuala Lumpur posted, but Tunis – Jeddah did not.
For Xiamen, Xiamen – Tapei posted, but Jakarta – Xiamen did not.
And when I requested credit for these flights on the SAS website, an error resulted (requiring a manual request that could take up to five weeks to process). In any case, I am quite glad that at least one segment from these three tickets posted (thus satisfying the rules of the challenge), but I’m curious if this is some sort of known technical glitch with EuroBonus that I just have not read elsewhere.
As an aside, the Air Europa and China Airlines flights also did not post automatically, but did post instantly once I filled out the missing miles form on the SAS website.
Has anyone else run into this issue?
image: SAS
My experience with Skyteam partner flights is that they can take a week or more to post. Some post quickly and some not so fast. I suspect they will all show up eventually, and not necessarily in order.
That’s great that they’re all posting , especially with the online form working instantly. Relief there.
I had read somewhere that if you upgrade on the day it might be into a class that doesn’t earn points eeek
In that sense, I guess I’m glad I opted not to upgrade to business class on KLM.
I have avoided paid upgrade offers during the check-in process because I didn’t want to risk a problem with flight credit.
Even when flying KL and crediting to DL. 1 leg will post immediately, but the second takes 1-2 weeks.
So odd. I have very little SkyTeam experience, so this is all new to me.
Air Europa posting should be a huge relief, a difference between 1 million and 100,000 points.
There’s a thread on flyertalk listing various issues. Today I did my sixteenth airline, and I will actually get to 17 as I am travelling to Argentina anyway so took the opportunity to grab a domestic flight and ensure nothing will get between me and the million! I’m still missing miles from VS, VN, and CI
Have you checked the Xiamen booking classes? I flew them on a through ticket, but the TSA-XMN segment was in a different booking class to the next morning’s XMN-ICN. I don’t think I have come across such a strange fare construction
Both were I class – I booked into business class directly.
VS and VN took a week to credit. Yours should post. But I had manually credit China Airlines.
It’s within the range of normal for me to see flown flights post out of chronological order even when it’s multiple flown segments on the same ticket.
SAS has a history of posting my SAS flights out of order like you experienced.
Air France-KLM also has history of posting AF-KL flights out of order to my AF-KL account.
Matt great seeing you and your son on our flight to Seoul. I was able to email SAS for the segments that gave me an error on the site 8 days later. Garuda. Kenya. And they responded and manually posted. I just finished my 15th airline yesterday and 12 of the 15 are posted. The remaining 3 were in last 48 hours
Since SAS basically has said flights taken until the end of the year will qualify even if not automatically credited by the end of the year, I have noticed a big increase in people running for the 1 million points. My initial assessment was 500 chasers for the full load. I now think that may likely be a substantial underestimate. If SAS wants an estimate of how many people are doing the 1MM challenge, there is a way they can do it with the already credited flight data and some other things.
What really is interesting to me is how it seems that most of these million point chasers have done this in whole or in part with no elite status with SkyTeam and how many seem to have never before flown SAS.
Absolutely, I wouldn’t even consider this if it wasn’t for the ability to lounge hop and priority.
Did you remember to put the sticker with your FF# on the boarding pass? Wait it isn’t the 1990s on TWA….
I had the same thing happen with Xiamen – flew CAN-FOC on 11/28 and FOC-ICN on 11/30, the second flight posted within a couple of days and the first one just posted today
Hey Matthew, How did you manage to post China Airlines and Air Europa on SAS website. We are trying since end of November and it always ends up with an error. Raised multiple cases but the points are still not crediting. The class flown is qualified as well as we have the Eurobonus registered and printed on the boarding cards.
Not sure how/why, but I was thankful the flights posted automatically.
All the best guys ! Did anyone receive a confirmation of the challenge completion ?
Both my son and I did.