Los Angeles has been experiencing “May Gray” all week and I love it! Every year around this time I am reminded of how I should be living in London or Seattle…but I digress (while hoping for “June Gloom”). This week, we learned that Sun Country will cut first class, Delta announced new transcontinental service to […]
Customer Friendly? United Softens Blow of New Award Chart
United Airlines left a substantial question unanswered before its award chart devaluation yesterday–what changes to awards booked under the old chart will be permitted without having to pay additional miles? Today, it answered the question and also lessened the harshness of the new award chart by relaxing a convoluted rule that would have forced regional […]
