On a recent day trip to Houston (yes, these exist outside of mileage and status runs) United’s website broke their own ticketing rules and forced me into a Hidden-City ticket against my will. If you are considering booking travel or signing up...
United Instructs Agents To Covertly Report Hidden City Travelers
United Airlines does not appreciate passengers who engage in hidden city ticketing. Now it wants airport agents to play a greater role in discouraging this practice…covertly, not overtly. First, a review of hidden city ticketing. Briefly, United (and all...
United’s Hidden-City Pressure Works on Me
A few weeks ago United Airlines pursued a customer regarding hidden-city ticket offenders to recover cash and ward off future behavior. At least in my case, the tactic worked a charm. If you are considering booking travel or signing up for a...
United Has Every Right To Demand Customers Pay For Hidden-City Tickets
I previously wrote the counter-position to this post which states that United has no right to come after customers for buying hidden-city tickets. In this post, it’s clear that United has every right to pursue customers who abuse the...
United: Hidden-City Customers Don’t Owe You A Dime
Last week No Mas Coach reported that a reader received a letter instructing them that they had performed 38 Hidden-City journeys (getting off before the last stop) and owe United Airlines more than $3,000. No, they don’t. In this...
