• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home  >  istanbul • Turkish Airlines  >  Turkish Airlines: Not All Star Alliance Golds Are Created Equal
istanbulTurkish Airlines

Turkish Airlines: Not All Star Alliance Golds Are Created Equal

Matthew Klint Posted onJuly 31, 2012December 9, 2016 9 Comments

I really do love Turkish Airlines. Their catering is tops, longhaul aircraft new, and their world-class lounge in Istanbul is quite likely the best Star Alliance Gold Lounge on the Earth. Yet getting to that lounge at Istanbul’s Attaturk International Airport can be a mind-numbingly excruciating experience, especially for the impatient like me. But it should not have to be.

Star Alliance Gold status grants benefits at airports throughout the world. Generally, a Star Alliance Gold card entitles the bearer to access preferred check-in, typically business class but with some airlines, like Lufthansa, Swiss, and Asiana, the first class check-in line. Though not a published benefit, the card also grants holders access to expedited security lines in many places around the world, often saving a great deal of time.

star-alliance-gold-member-benefits

Not so at Istanbul. IST has two priority security/passport control lines—one adjacent to the standard queue and the other a direct entrance to the Turkish Airlines lounge. Both have Star Alliance Gold signs posted at their entrance, but when trying to use either one on Sunday I was rebuffed.

The first line (well there was no line, actually…) was adjacent to normal security. Despite a Star Gold logo at the entrance, in small print the sign said for passengers departing on Turkish Airlines flights only. A nasty gate matron guarded the line like a hawk.

Further down the departure hall is a private entrance to the Turkish Airlines lounge, with its own security line and passport control. It too was empty and had a prominent Star Alliance gold sign on it. But a matron guarding the line said it was only for Turkish Airlines Star Gold or Turkish Airlines business class passengers.

The only other line was the main queue, which snaked back and forth five times like the line for an amusement park roller coaster on a busy day. I wasn’t pleased. Another Lufthansa Senator member (Star Gold) was also not amused when rudely turned away just after I was.

I did not fight it, nor even stop to take the picture of the signs, because I was in rush to get the lounge before my flight back to Frankfurt (and because I had company…). Eventually, though, it turned out there was only about 15 minutes for the lounge, because it took 30 minutes to get through passport control and a second security check.

The bottom line is that priority security and passport control are not published benefits of Star Alliance Gold status, but when so many so many airports around the world have special lines for “elite” passengers and Turkish Airlines posts large “Star Alliance Gold” signs outside each expedited line, the expectation is that Star Gold members should be able to use them. It is not like there was a crowd of Turkish Airlines passengers waiting to use these lines–save for a small smattering of passegners, the specially designated security lines stood empty for most of my 30 minutes in exile.

Segregating benefits among Star Alliance carriers at airport security lines does not strike me as in the spirit of the Alliance (where differences regarding upgrades and mileage accrual are standard for an airlines’ own elite members, but not for things like lounges, check-in, and security). For an airline that does so much well, I hope they will soon revisit this policy and make at least one of the two “premium” security lines available to all Star Alliance Gold members.

Previous Article Standing Up to Cab Drivers in Istanbul
Next Article Top Tier Hotel Status Offer – Intro to Status Matching

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • Turkish Airlines Flight Diverts After Passenger Commits Suicide Onboard

    July 28, 2023
  • Deplorable Turkish Airlines Economy Class

    A Deplorable Turkish Airlines Economy Class Review…

    July 10, 2023
  • Turkish Airlines Lounge Nairobi Review

    Review: Turkish Airlines Lounge – Nairobi (NBO)

    May 13, 2023

9 Comments

  1. Matt Reply
    August 1, 2012 at 11:49 am

    Did you follow through with the Turkish status match earlier? Were they restricting the lounge entrance security to only those flying Turkish, only those with Turkish memberships, or some combination of the two? Agreed that it is a very odd and counterproductive stance to take, particularly with Star Alliance signage in place.

  2. Goosh Reply
    August 1, 2012 at 2:57 pm

    I thought you were Turkish Star Gold. No? I swear you did a post on status matching on Turkish which should have gotten you Turkish Star Gold.

  3. Matthew Reply
    August 1, 2012 at 4:57 pm

    @Matt and @Goosh: No, I matched to SK Gold and figured it was not worth the effort to do TK Gold right now.

    http://upgrd.com/matthew/free-turkish-airlines-milessmiles-status-match-star-alliance-gold-status.html

  4. Tom Reply
    August 25, 2012 at 9:59 pm

    Copenhagen is the same way. I blindly walked toward the priority security line, as I was flying Lufthansa C and am *G as well. I was turned away, as the priority line is only for SAS passengers who are flying C or are *G. Thankfully the other security line was short, but still. It was embarassing.

  5. Brooxh Reply
    October 8, 2012 at 1:59 am

    How are the Business Class seats on Turkish Airlines long haul flights? I am flying Business Class LAX/IST next week and would like to know what to expect.

    Has anyone had experience flying Business Class on the current configuration 777/300ER on this route or any other long-haul route. SeatExpert shows 4 rows configured 2-3-2. Seatguru does not appear to be up to date, in that it shows a First Class that I understand Turkish does not have any more.

  6. Matthew Reply
    October 8, 2012 at 11:33 pm

    Yes, seats are in a 2-3-2 configuration and lie-flat. Tremendous IFE. I would recommend a non-bulkhead aisle.

  7. Elliot Reply
    January 26, 2013 at 3:00 pm

    Apologies, but I’m a bit unclear here … I’m flying in Y on TK IST-IAD and am *G. Should I try to go directly to the dedicated TK lounge security/passport control entrance?

    Also, I’ve heard that there is a dedicated check in area (zone) for US-bound flights. Is that anywhere near the dedicated TK lounge security/passport control entrance?

    Thanks.

  8. Matthew Reply
    January 26, 2013 at 8:42 pm

    @Elliot: You should be able to proceed directly past the ticketing counter and down to the end of the concourse, where you can enter the lounge directly. To be honest. I’m not sure where the U.S. check-in area is.

  9. Emiz Reply
    May 21, 2013 at 9:31 pm

    So they advertise the access to lounge for Star Alliance Gold (see the link below) and they don’t let passengers get into the lounge! There is a reason many believe Turkey has a long way to meet standards of EU!

    http://www.turkishairlines.com/en-cy/services/passenger_services/cip_international.aspx

Leave a Reply to Tom Cancel reply

Search

Hot Deals for September

Note: Please see my Advertiser Disclosure

Capital One Venture X Business Card
Earn 150,000 Miles Sign Up Bonus
Chase Sapphire Preferred® Card
Earn 60,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • SAS A350-900 Economy Class Review
    Review: SAS A350-900 Economy Class September 29, 2023
  • Spirit Airlines Swimsuit
    Clothing Is Optional On Spirit Airlines…? September 29, 2023
  • My Premium Menu Experience On SAS (Order A Business Class Meal In Economy Class) September 29, 2023
  • Boxing Exit Row
    “Rocky” Practices In-Flight Boxing In Exit Row September 28, 2023

Categories

Popular Posts

  • Lufthansa Panorma Lounge Review
    Review: Lufthansa Panorama Lounge Frankfurt (FRA) September 25, 2023
  • Hyatt Place Frankfurt Airport Review
    Review: Hyatt Place Frankfurt Airport September 25, 2023
  • Pervert American Airlines Flight Attendant
    Update: Teenage Girl Found Hidden Camera On American Airlines Aircraft Toilet (Photo) September 18, 2023
  • Dine And Dash Shame
    Genius: Florida Restaurant Owner Shames “Dine And Dash” Customers September 6, 2023

Archives

September 2023
M T W T F S S
 123
45678910
11121314151617
18192021222324
252627282930  
« Aug    

As seen on:

facebook twitter instagram rss

Privacy Policy

© Live and Let's Fly All Rights Reserved.
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.