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Home » News » United Kicks Man Out of First Class for Wearing a Jogging Suit
NewsUnited Airlines

United Kicks Man Out of First Class for Wearing a Jogging Suit

Matthew Klint Posted onNovember 4, 2009 1 Comment

Stories pop up all the time about gate agents making up their own rules or selectively enforcing others. This story takes the cake though: apparently a man’s upgrade cleared at the gate for his IAD-BDL flight on United (Express), but when he walked up to get his new boarding pass, the gate agent denied the upgrade because of his attire, stating that he was dressed to casually to fly in First Class!

While I would never wear such casual attire on a plane, I see casually dressed flyers all the time. In fact, it is the norm, not the exception.

Check out the video using the link below. I think the guy is overreacting in decrying how he was "violated" by the gate agent, but in some ways his reaction is understandable and you can’t blame him for milking his 24-hours of fame.

United needs to get serious with the United Express gate agents at IAD–they are the worst in the system. Not only do most of them need a refresher course on rules and guidelines; they also need basic instruction on etiquette and proper customer service.

This incident should never have occurred.

Story here.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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1 Comment

  1. Mike Reply
    November 4, 2009 at 7:54 pm

    Although I understand your point, perhaps instead of reprimanding this agent, they should be promoted. As far as I am concerned a man in a track suit should not be permitted in any class of service. Please keep track suit fashion where it belongs – at the gym or in the confines of your home. 😉

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