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Home  >  Humor • US Airways  >  US Airways Agent: "Since we acquired American, we are sticking with Star Alliance" (humor)
HumorUS Airways

US Airways Agent: "Since we acquired American, we are sticking with Star Alliance" (humor)

Matthew Klint Posted onApril 11, 2013December 9, 2016 3 Comments

I have a confession to make. If I am ever feeling down or just need a good laugh, I call US Airways to book an award trip. I’ve shared about two recent experiences with the call center and had another doozy last night. I used to dread booking US Airways awards because it took so long to complete and nothing could be done online, but in an odd way it has become a pleasure to book these awards. Agents still do not know airport codes and are by and large geographically ignorant, which has become the running joke, especially when every agent suffers from the same ailment. On to the call (in progress)–

AGENT: Where in the heck is Trondheim?

ME: That’s a city in Norway.

AGENT: And where do you want to go first?

ME: Oslo, on July 21st.

AGENT: How do you spell Trondheim?

ME: The code is T – R – D

AGENT (snickering): Terd?

ME: Yes…

AGENT: First time I’ve heard that one.

ME: It’s a beautiful place, you should visit.

AGENT: When I get time off, we go to the lake with my boat and RV.

ME: Oh that’s nice, but what about your flights benefits?

AGENT: The flights are always too full.

ME: Too bad. 

AGENT: I’m not finding the flight. Trondheim to Oslo would be on Swiss Air, right?

ME: No, SAS or SK.

AGENT: Oh that’s right.

fast forward to the end of the call

ME: I appreciate your help in booking this. I know we had a lot of legs in here so thanks for getting everything in there.

AGENT: Not a problem sir. The hold is good for 72 hours.

ME: You know, I sure am going to miss US Airways being out of Star Alliance. I wish you the best in your merger with American.

AGENT (confused by comment): Actually, US Airways is acquiring American and we’ll be sticking with Star Alliance. Since we’re the ‘head’ airline, we will be sticking with our alliance.

ME: Hmm. I thought Doug Parker had said something different, but I would welcome that.

AGENT: Yes, we look forward to American becoming part of US Airways.

ME: Thanks again!

AGENT: Good night!

*     *     *

I really cannot make this stuff up. I share it with you not to shame US Air agents or to poke fun at their limited geographic skills and odd ideas about the merger, but because it seems I have conversations like this every time I call US Airways. And that’s funny, but also fleeting fun since I cannot imagine this will continue post-merger, when the new American Airlines oneworld Advantage program (ahem) takes shape.

But for now, the fun continues and I’ll continue to share my call center stories.

You can have your own US Airways call center experience…but hurry because a merger is coming.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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3 Comments

  1. Dub Reply
    April 12, 2013 at 8:33 pm

    If only it were true. I liked US in Star.

  2. Dimitri Reply
    April 14, 2013 at 9:57 pm

    🙂 I will miss USAir too

  3. Tony Reply
    April 16, 2013 at 6:31 am

    @Matt the US Card is a great one to churn, I’m going to hate it going away, I’m trying to get as many US miles as possible…. BTW, I agree that their call center people need help. I missed myself and when I called US, they tried to get me to change my ticket for a whopping $275.. I just showed up at the airport and the Ticket Agent, typed on her keyboard and handed me a new boarding pass for the next flight home (PHX)

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