We may complain about airline delays, but at least we usually know about them. Passengers on three full flights on Sun Country were not even given that luxury. Minneapolis-based Sun Country, an airline I once loved that has gone...
A Prime Example Of How Airline Loyalty Is Built
It’s the little things that build airline loyalty. Sometimes, it’s just a kind gesture when a problem arises. Despite my trip reports showcasing wine and champagne, I really don’t drink that much. In fact, even at business lunches I...
First Impressions Of United 787-10 Dreamliner Polaris Class
I recently had the chance to finally fly United’s 787-10 Dreamliner. Here’s my initial thoughts about this brand new aircraft. I was flying from Newark to Los Angeles and after a long economy class flight (due to strong headwinds)...
ANA A380 Business + First Class Award Space Available
ANA is finally releasing some saver award space to Star Alliance partners for its new A380 service between Honolulu and Tokyo Narita. It was always only a matter for time. From the start, the airline said that it would,...
Hilarious: WestJet Flight Attendant’s Slapstick Safety Briefing
A WestJet flight attendant just made my day…and I wasn’t even there to witness it live. Michael McAdam is a veteran WestJet flight attendant who enjoys his job. And he knows that the best way to get passengers to pay...
Economy Class Is Just Fine…Let’s Not Lose Sight Of That
On this premium-heavy blog in which topics of discussion range from caviar and champagne to upgrade phobia, let’s not lose sight of the fact that economy class usually does the job just fine. I sort of poked fun about...
Lawyer Jailed For Spitting On Air India Flight Attendant Commits Suicide
A sad story out of England, where an Irish lawyer was found dead in her home just days after she was released from prison for spitting on an Air India flight attendant. Simone Burns had a few too many...
Review: Maldivian Dash 8-300 Malé To Kooddoo Via Kadhdhoo
Our domestic Dash 8-300 flight on Maldivian took us quickly and safely to Kooddoo, where our holiday on the Maldives really began. After a couple hours in the Maldivian Moonimaa Lounge, we were escorted to the Maldivian check-in desk to check...
Review: Maldivian Moonimaa Lounge (MLE)
Three hours in the Moonimaa Lounge inside the domestic terminal of Male Airport in the Maldives was more than enough. There’s nothing wrong with the lounge…it served its purpose just fine. I just wouldn’t get here early. Access for...
Alitalia In Hot Water For “Racist” Obama Ad
In celebration of its new service to Washington Dulles, Alitalia commissioned an ad campaign featuring actors portraying famous U.S. politicians. But the Italian flag carrier made a critical faux pax. The series of Italian ads appeared only on social...
Fiji Becomes More Isolated
Two longstanding airline routes linking Fiji to the outside world are on the chopping block. Korean Air announced it would cease service between Seoul Incheon and Nadi, Fiji effective October 01st. On the same day, Fiji Airways announced it...
Best Airport Coffee In The World At…LAX?
World’s best airport coffee might be in my own backyard at Los Angeles International Airport. Urth Caffé & Bar was just named as world’s best airport coffee by the Moodie Davitt Report’s 2019 Airport Food & Beverage Conference &...
What Really Happened To The “Lost” Unaccompanied Minor On United
Sounds horrible, doesn’t it? United put a little boy on a flight to Dusseldorf instead of Stockholm. But the reality is a bit more complicated, of course. I’ve taken a day to gather the facts and offer this timeline...
Delta Invests In Itself By Investing In Customer
Yes, I’m here to join the bandwagon in lauding Delta for its upcoming upgrades to international economy class service. I see no downside to this customer-friendly news. I’m no Delta cheerleader. Not because I have anything against Delta, but...
Corsair Launches Miami to Paris Flight
French leisure carrier Corsair has launched flights between Paris Orly and Miami. The carrier’s three-cabin aircraft offers a cheaper alternative to Air France and American and is therefore worthy of consideration. While certainly not a traditional full-service carrier, Coarsair...
Sad: Kenya Airways 787 Stowaway Found Dead In London Garden
In another reminder of the foolishness of stowing away on a commercial airliner, a man fell from the undercarriage of a Kenya Airways 787 and was found dead in a south London garden. The man, who has not yet...
I Still Suffer From Upgrade Phobia…
10 years later and my condition has not improved. I still suffer from upgrade phobia. When will I outgrow this? Unless I buy a business class ticket, every United flight is a careful cost/benefit analysis. Do I take the...
United Airlines Gambles With New Snack Offerings
United Airlines has expanded its complimentary snack selection on all flights. But is United prepared for greedy passengers? Effective immediately, United will offer a choice of one the following three snacks, no matter the time of day or length...
KLM Shames Itself To Celebrate 100th Anniversary
As it celebrates its 100th birthday, KLM is feeling penitent. And it thinks you should too. British Airways is not the only airline celebrating its 100th anniversary this year. KLM is too and the Dutch carrier is celebrating in...
Heartwarming: Southwest Passenger Helps Autistic Seatmate
How about some good news for a change? One man rose to the occasion when presented with a unique note from the seven-year-old seatmate next to him. Little Landon Bjornson had to travel from Las Vegas to Portland to...