As United Airlines seeks to raise its Net Promoter score, pilots have been tasked with communicating more clearly and focusing on the customer experience. United Airlines To Pilots: Focus On Customer Experience In a memo to pilots shared with...
Snakes On A Plane, Literally…
For airplanes sitting in California’s Mojave Desert, there is an additional concern this time of year: rattlesnakes. Snakes On A Plane (Scorpions Too) I’m not talking about a box office movie involving Pacific Air Flight 121 and Samuel L...
Review: Aspire Lounge 41 Amsterdam (AMS)
During my recent layover in Amsterdam, I spent a few hours in the Aspire Lounge 41 in Terminal 2 (non-Schengen). While not much has changed from 2017, the lounge furniture has been refreshed and now offers a more limited...
