At this early point in the year it is not clear if I will push for elite status once again on a US carrier or truly embrace the freestyle life of buying whatever ticket works best based on date,...
Caution: Your “Flexible” American Express-Issued Airline Tickets Are Not Really Flexible…
I spent my afternoon yesterday on the phone with American Express trying to rebook a pricey British Airways ticket. And failed. It’s a good (additional) warning to think twice about booking your airline tickets directly with American Express. “Flexible”...
Review: JAL First Class Lounge Tokyo (NRT)
After stepping off my JAL first class flight from Los Angeles, I had six hours before my connection to Doha on Qatar Airways. I spent the entire layover in the JAL First Class Lounge in Tokyo NRT, which is...
New United Airlines Flight Attendant Training Facility In Houston Represents Perfect Opportunity To Transform Service Culture
United Airlines has opened a new 56,000-square-foot flight attendant training facility at Bush Intercontinental Airport in Houston that it says will accommodate training up to 600 flight attendants per month. This marks the perfect opportunity for “United Next” to...
