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Category Archives: Analysis

AnalysisDelta Air Lines

Silence Is Not Golden: Delta Air Lines Made Critical Communication Error

Matthew Klint Posted onSeptember 20, 2023September 20, 2023 53 Comments

Jonathan Jacobs offers an interesting take on the recently announced changes to the Delta Sky Miles program, focusing not so much on the changes themselves as on the way in which Delta communicated them. The idea that Delta showed...

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AnalysisDelta Air LinesUnited Airlines

How United Airlines Can Poach Discontent Delta Elites

Matthew Klint Posted onSeptember 16, 2023September 16, 2023 26 Comments
United Poach Delta Flyers

The grass is not always greener on the other side and the changes at Delta Air Lines announced this week will not necessarily move people to abandon Delta. But the rather punitive changes Delta announced for its SkyMiles program...

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AnalysisHyatt

I Explain Loyalty To Hyatt CEO, Plus A Warning

Matthew Klint Posted onSeptember 15, 2023September 15, 2023 49 Comments

Hyatt says it is adjusting to the new reality of reduced business travel but more leisure travel, though it seems to me Hyatt is just preparing us for a major devaluation next year. That would be a disastrous move...

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AnalysisDelta Air Lines

Delta Air Lines Makes It Easier To Embrace Being A Free Agent

Matthew Klint Posted onSeptember 14, 2023 47 Comments
Delta Free Agent

Part of me masochistically hopes that United Airlines will follow Delta Air Lines and make obtaining top-tier status so prohibitively hard that I will finally be liberated from the status hamster wheel. Delta SkyMiles Changes Make It Easier Than...

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AnalysisUral Airlines

A Pilot Analyzes Ural Airlines A320 Crash Landing In Siberian Field

121pilot Posted onSeptember 14, 2023September 14, 2023 7 Comments
Ural A320 Crash

A very rare event has occurred in Russia with the successful off-field crash landing of a Ural Airlines Airbus A320. Ironically It was the same airline that became somewhat famous in 2019 when one of their other A320s suffered...

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AnalysisJetBlueLaw In Travel

How Much Will Fares Rise In A JetBlue – Spirit Airlines Merger?

Matthew Klint Posted onAugust 26, 2023August 26, 2023 18 Comments
JetBlue Spirit Merger Analysis

A previously reported story that JetBlue mistakenly failed to redact key information suggesting post-merger Spirit Airlines fares would rise 40% was inaccurate. It was the plaintiffs who are suing to block the merger who made such a claim. JetBlue:...

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AnalysisUnited Airlines

Israeli Journalist Insists Jewish Seatmate Harassed Her On United Airlines, But Witnesses Say Otherwise

Matthew Klint Posted onAugust 17, 2023 10 Comments
Discrimination Female United Airlines

Yesterday I wrote about a female Israeli journalist who claimed that her observant seatmate on a United Airlines flight from Tel Aviv asked her to move due to his religious conviction that men and women could not be seated...

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AnalysisUnited Airlines

In Defense Of United Airlines CEO Scott Kirby: Those Calling On Him To Resign Are Crazy

Matthew Klint Posted onJuly 1, 2023July 4, 2023 80 Comments
Scott Kirby Defense

There is no question that United Airlines CEO Scott Kirby erred in taking a private jet to his home in Colorado while his airline melted down and thousands of passengers and crew members were stranded. But calls for his...

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Analysis

Brittney Griner Heckled At DFW Airport

Matthew Klint Posted onJune 12, 2023June 12, 2023 55 Comments
Brittney Griner DFW

WNBA star and freed Russian prisoner Brittney Griner was heckled while catching a flight at Dallas-Fort Worth (DFW). While it is fair to question the terms of her release, heckling someone with gratuitous insults is not okay. Brittney Griner...

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AnalysisNewsUnited Airlines

United Airlines CEO Scott Kirby Says Russian Airspace Should Be Off-Limits To All Carriers Serving USA

Matthew Klint Posted onJune 8, 2023June 8, 2023 22 Comments
United Kirby Russian Airspace

United Airlines CEO Scott Kirby has asserted that Russian airspace should be off-limits to any carrier that wishes to serve the United States. United Airlines CEO Kirby: Foreign Carriers Flying To USA Via Russian Airspace Is a “Crisis In...

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AnalysisAward TravelUnited Airlines

Massive United Airlines Devaluation: What To Do Now

Matthew Klint Posted onMay 17, 2023May 17, 2023 49 Comments
United Airlines 2023 MileagePlus Devaluation

United Airlines rolled out a massive devaluation of economy class awards last week and now has devalued premium cabin awards as well on both United metal and on partner carriers. This represents a gut punch to MileagePlus members and...

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AnalysisDelta Air LinesLaw In TravelUnited Airlines

United Airlines Denounces Delta Air Lines’ Haneda Slot Proposal As A “Self-Serving Scheme”

Matthew Klint Posted onMay 9, 2023May 9, 2023 25 Comments

United Airlines is mounting an aggressive challenge to Delta Air Lines’ efforts to obtain more flexibility in the use of Tokyo Haneda slots assigned in 2019. Delta Air Lines Wants More Flexibility To Use Tokyo Haneda Slots – American...

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AnalysisUnited Airlines

Exciting: How United Airlines Is Genuinely Improving Onboard Service

Matthew Klint Posted onMay 8, 2023May 8, 2023 37 Comments

Imagine a flight where flight attendants impeccably describe the wine list onboard, knowing how to pronounce each choice, the origin, ingredients, and what to pair it with. Gulf carrier, right? Or maybe an East Asian carrier? How about United...

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AnalysisUnited Airlines

United Airlines Feels The Regional Jet Pinch

Matthew Klint Posted onApril 21, 2023April 21, 2023 28 Comments

The ability of United Airlines to set up profitable flight banks and offer connectivity from smaller cities remains compromised due to a regional jet pilot shortage. However, United sees this problem stabilizing and has also indicated that it will,...

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Analysis

Biden Considers Banning Airlines Who Use Russian Airspace

Matthew Klint Posted onMarch 21, 2023 65 Comments
Biden Russian Airspace

US carriers want the Biden Administration to restrict foreign carriers from using Russian airspace, arguing it places them at a competitive disadvantage. The Biden administration is considering the request. Yes, the demand is self-serving. But is the right move,...

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AnalysisUnited Airlines

Is United’s Quarterly Loss A Negotiating Strategy To Temper Pilots’ Contract?

Matthew Klint Posted onMarch 15, 2023March 15, 2023 22 Comments
United Airilnes Pilots Furlough

At the outset, I want to make clear that I am making no declarative statements, but rather am simply thinking out loud. Could it be that the unexpected quarterly loss United Airlines now forecasts for Q1 is primarily aimed...

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AnalysisSingapore Airlines

Singapore Airlines’ Defiant New Ad Campaign

Matthew Klint Posted onJanuary 30, 2023 31 Comments
Singapore Airlines World Class Ad Campaign

I think the new Singapore Airlines “world class” ad campaign is a masterpiece, but also adds a subtle touch of defiance that pushes back against not only Gulf carriers, but carriers that have gone woke. Singapore Airlines World Class...

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Analysis

A Veteran Commercial Airline Pilot Analyzes American – Delta Runway Incident At JFK

121pilot Posted onJanuary 28, 2023January 28, 2023 18 Comments
American - Delta JFK Incident Pilot Analysis

121pilot, our resident pilot on Live And Let’s Fly and captain for a major US airline, has graciously offered his thoughts on the near collision between an American Airlines 777 and a Delta Air Lines 737 at New York...

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AnalysisUnited Airlines

New United Airlines Flight Attendant Training Facility In Houston Represents Perfect Opportunity To Transform Service Culture

Matthew Klint Posted onJanuary 21, 2023January 21, 2023 24 Comments

United Airlines has opened a new 56,000-square-foot flight attendant training facility at Bush Intercontinental Airport in Houston that it says will accommodate training up to 600 flight attendants per month. This marks the perfect opportunity for “United Next” to...

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Analysis

Airmanship: What Pilots Need Most

121pilot Posted onJanuary 16, 2023January 16, 2023 11 Comments
Airmanship

Editor’s Note: In light of the recent American – Delta ATC incident at New York JFK, we are featuring this story again by 121pilot. It is chillingly prescient. In part two of this series, we looked at some of...

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