The conservative National Review is out with its latest “Hanke’s Annual Misery Index” (HAMI) which purports to chart which countries are the most miserable based on unemployment rates, inflation, and interest rates. The top 10 contenders are largely unsurprising,...
Hard Hat Tour: New United Club Lounge In Denver
United Airlines is preparing to open a new club lounge in the A-Concourse later this year in Denver and I had a chance to take a hard hat tour to view the progress yesterday. Let’s take a look. A...
Ruffians Brawl At Chicago O’Hare Baggage Claim
A nasty fight brawl out in the baggage claim area of Terminal 3 at Chicago O’Hare International Airport. What do these fighting ruffians, if anything, teach us about travel? Chicago O’Hare Baggage Claim Brawl – Dozens Throw Punches I’m...
The Classy American Airlines Captain
Small customer service gestures go a long way toward making delays bearable and building loyalty. I want to pay tribute today to a classy captain on American Airlines who turned an annoying delay into a lovely case study in...
United Airlines Plans Polaris Lounge In Denver
I do not think it was planned, but United Airlines CEO Scott Kirby let slip news that a Polaris Lounge will be coming to Denver International Airport, the final United hub in the continental USA without a flagship business...
