American Airlines says recent changes to Basic Economy produced a five-point increase in customers paying to move up to Main Cabin. That is good news for American’s revenue strategy, but it also confirms what I’ve been saying for years:...
Crazy Entitlement: Man Demands American Airlines First Class Seat Swap To Sit Beside Mistress, Then Curses Out Passenger Who Refuses
An American Airlines passenger demanded his seatmate give up his bulkhead first class seat so that he could sit beside his alleged mistress. When that passenger declined, the man cursed him out. A masterclass in persuasion… Man Demands American...
Mysterious Odor Sickens Most American Airlines Flight Attendants, Forces 787 Diversion To Dublin
American Airlines flight AA719 from Rome to Philadelphia diverted to Dublin after six of its nine flight attendants reportedly became dizzy or ill. American attributes the incident to an “onboard odor,” but the precise cause remains unclear. American Airlines...
American Airlines Is Growing Itself Into A Hole
American kept $71 million on nearly $17 billion, so it is ordering more widebodies it will borrow for. The people who built the debt want your trust to fix it.
American Airlines Posts Record Revenue. So Why Did It Earn Just $71 Million?
American Airlines produced record revenue in the second quarter and showed genuine progress in premium, corporate, and international demand. But after generating nearly $17 billion in revenue, it kept only $71 million. Fuel explains much of that collapse, but...
Family Upgrades To American Airlines Business Class, Then Loud Flight Attendants Keep Them Awake All Night
A passenger who paid to upgrade his family to American Airlines Flagship Business Class for an overnight flight says the lie-flat seats proved nearly useless because the flight attendants talked loudly throughout the night. When Flight Attendants Are Too...
American Airlines Gives Agents A Script For Passengers Upset Over Trump Airport Renaming
American Airlines is preparing its employees for passenger complaints after West Palm Beach’s airport was renamed for President Donald Trump, even providing agents with a script explaining why the carrier is using the new name. American Airlines Gives Employees...
American Airlines’ Chicago-Tokyo Return Has A Big Catch, Highlighting Its Strategic Dilemma
American Airlines is returning to Chicago-Tokyo flying, but there is a catch: it is not really adding service so much as replacing Japan Airlines on the route. That may help AAdvantage members looking to use systemwide upgrades, but for...
Passenger Doxxes American Airlines Flight Attendant, Calls Her A “Pig” In Ugly Online Attack
A passenger may have had a bad flight attendant on American Airlines, but responding by posting her picture online and calling her a “pig” was not accountability, but ugly, petulant behavior that deserves to be called out. Passenger Calls...
American Airlines Adds 3 New Chicago Routes, Including Return To Tokyo
American Airlines is adding three routes from Chicago O’Hare, including a return to Tokyo Narita after a seven year pause. American Airlines Returns To Chicago–Tokyo With 787-9 Narita Flight American Airlines is re-laumching three routes from Chicago O’Hare, including...
American Airlines Opens JFK Grab-And-Go Lounge With Barista Coffee (Finally!)
American Airlines is bringing its Provisions by Admirals Club concept to JFK, and while “grab-and-go lounge” may not sound especially exciting, this version actually has something American lounges have long needed: proper barista coffee. American Airlines Adds First Lounge...
American Airlines Adds More First Class Seats, But Economy Gets Tighter On A319s, A320s
American Airlines is refreshing its Airbus A319 and A320 cabins with more first class seats, larger overhead bins, power at every seat, and updated interiors. That is good news if you are sitting up front, but the economy class...
A $3,600 American Airlines Bump Offer To Barcelona? Yes, Please.
An American Airlines passenger says he walked away with a $3,600 travel voucher after volunteering to take a later flight from Miami to Barcelona. That is the sort of bump offer that reminds me of the good old days....
Uh Oh: Is American Airlines Charging Elite Members More? Viral Screenshot Raises Surveillance Pricing Fears
A screenshot appears to show American Airlines charging very different first class fares for the same flight at the same time depending upon whether the user was logged into an AAdvantage account. If true, that would be deeply troubling....
American Airlines Will Make Passengers Sit Upright Earlier Before Landing, Making Redeyes Even Worse
American Airlines is preparing cabins for landing earlier, a move meant to protect flight attendants from turbulence injuries during descent. I understand the safety concern, but I still think this is an overreaction that materially worsens the passenger experience,...
American Airlines Returns To Haiti, Adds More Venezuela Flights From Miami
American Airlines will soon serve 100 destinations in Mexico, the Caribbean, and Latin America, with new service to Maracaibo, Venezuela and a return to Haiti via Cap-Haitien. American Airlines Adds Haiti, Maracaibo Flights As Latin America Network Hits 100...
American Airlines Now Charging Up To 383K Miles For One-Way Air Tahiti Nui Business Class Awards
I’m not sure whether this is good news or bad news, but American Airlines has moved to a more dynamic pricing model with awards on Air Tahiti Nui. American Airlines Shifts To Variable Pricing On Air Tahiti Nui Awards...
Philippine Airlines Joins oneworld, But Don’t Expect American Airlines To Fly To Manila
Philippine Airlines is joining the oneworld alliance in 2027, a welcome and somewhat surprising development that gives oneworld a stronger Southeast Asia presence. But does it mean American Airlines will finally launch Manila service? Not unless the carrier wants...
American Airlines Upgrades Lounge Dining With Better Hot Meals, A La Carte Dishes
Earlier this week, I wrote that American Airlines was winning me over with better food in its network of Admirals Club lounges. Now American has made clear this was not a lucky outlier, but part of a deliberate effort...
Review: American Airlines A321XLR Business Class
I flew a brand new American Airlines A321XLR from Los Angeles to New York in Flagship Business Class and enjoyed the sleek new cabin and individual seat. It’s not a perfect business class seat, but it is a big...
