I have seen passengers bring some unusual food onboard airplanes over the years, but I never ceased to be amazed: this time over three hard-boiled eggs, carefully transported in pink plastic egg carton and consumed one by one during...
“Not Allowed!” American Airlines Flight Attendant Snatches Wife’s Business Class Food From Husband, Throws It Away
An American Airlines passenger says a flight attendant confiscated his wife’s unwanted business class bread roll and dessert rather than allow him to eat them in economy. There may well be a policy against bringing premium cabin service items...
American Airlines Is Expanding Premium Seating From 25% To 40% Across Its Narrowbody Fleet
American Airlines is not just bringing seatback screens back to its narrowbody fleet. It is also making a much bigger bet on premium seating, increasing the share of First Class and Main Cabin Extra seats from about 25% today...
American Airlines Reverses Course, Brings Seatback Screens Back To Every Narrowbody Seat
American Airlines has made it official: seatback screens are coming back to its narrowbody mainline fleet, reversing a strategy that saw the carrier spend years removing them while Delta Air Lines kept investing in them and United Airlines eventually...
American Airlines Told Her The Flight Was Delayed. Then It Left Without Her
A Washington Post travel writer missed an American Airlines flight after stepping away from the gate for a cup of coffee during a rolling delay. She readily admits she made mistakes, but I’m not sure I would have done...
I’m Deliberately Routing Through Dallas Just To Try American Airlines’ New BBQ
American Airlines is expanding its Pecan Lodge barbecue partnership across eligible domestic first class flights from Dallas-Fort Worth. That is good news for barbecue lovers. It may also confirm that I have a problem, because I am now deliberately...
American Airlines Quietly Downgrades Elite Upgrades On Premium Domestic Routes
American Airlines is introducing complimentary Premium Economy upgrades for elite members on select domestic routes…which may sound like an improvement, but it comes with a substantial catch: passengers booked in economy will no longer be eligible for complimentary upgrades...
American Airlines’ Admirals Club Price Hike Makes Citi’s $695 Executive Card Look Cheap
American Airlines is sharply increasing the price of Admirals Club membership while Citi is raising the annual fee on its premium AAdvantage Executive card and adding several new benefits. The changes make buying lounge membership directly far less attractive,...
American Airlines Made Basic Economy Worse, And Customers Are Paying More To Escape It
American Airlines says recent changes to Basic Economy produced a five-point increase in customers paying to move up to Main Cabin. That is good news for American’s revenue strategy, but it also confirms what I’ve been saying for years:...
Crazy Entitlement: Man Demands American Airlines First Class Seat Swap To Sit Beside Mistress, Then Curses Out Passenger Who Refuses
An American Airlines passenger demanded his seatmate give up his bulkhead first class seat so that he could sit beside his alleged mistress. When that passenger declined, the man cursed him out. A masterclass in persuasion… Man Demands American...
Mysterious Odor Sickens Most American Airlines Flight Attendants, Forces 787 Diversion To Dublin
American Airlines flight AA719 from Rome to Philadelphia diverted to Dublin after six of its nine flight attendants reportedly became dizzy or ill. American attributes the incident to an “onboard odor,” but the precise cause remains unclear. American Airlines...
American Airlines Is Growing Itself Into A Hole
American kept $71 million on nearly $17 billion, so it is ordering more widebodies it will borrow for. The people who built the debt want your trust to fix it.
American Airlines Posts Record Revenue. So Why Did It Earn Just $71 Million?
American Airlines produced record revenue in the second quarter and showed genuine progress in premium, corporate, and international demand. But after generating nearly $17 billion in revenue, it kept only $71 million. Fuel explains much of that collapse, but...
Family Upgrades To American Airlines Business Class, Then Loud Flight Attendants Keep Them Awake All Night
A passenger who paid to upgrade his family to American Airlines Flagship Business Class for an overnight flight says the lie-flat seats proved nearly useless because the flight attendants talked loudly throughout the night. When Flight Attendants Are Too...
American Airlines Gives Agents A Script For Passengers Upset Over Trump Airport Renaming
American Airlines is preparing its employees for passenger complaints after West Palm Beach’s airport was renamed for President Donald Trump, even providing agents with a script explaining why the carrier is using the new name. American Airlines Gives Employees...
American Airlines’ Chicago-Tokyo Return Has A Big Catch, Highlighting Its Strategic Dilemma
American Airlines is returning to Chicago-Tokyo flying, but there is a catch: it is not really adding service so much as replacing Japan Airlines on the route. That may help AAdvantage members looking to use systemwide upgrades, but for...
Passenger Doxxes American Airlines Flight Attendant, Calls Her A “Pig” In Ugly Online Attack
A passenger may have had a bad flight attendant on American Airlines, but responding by posting her picture online and calling her a “pig” was not accountability, but ugly, petulant behavior that deserves to be called out. Passenger Calls...
American Airlines Adds 3 New Chicago Routes, Including Return To Tokyo
American Airlines is adding three routes from Chicago O’Hare, including a return to Tokyo Narita after a seven year pause. American Airlines Returns To Chicago–Tokyo With 787-9 Narita Flight American Airlines is re-laumching three routes from Chicago O’Hare, including...
American Airlines Opens JFK Grab-And-Go Lounge With Barista Coffee (Finally!)
American Airlines is bringing its Provisions by Admirals Club concept to JFK, and while “grab-and-go lounge” may not sound especially exciting, this version actually has something American lounges have long needed: proper barista coffee. American Airlines Adds First Lounge...
American Airlines Adds More First Class Seats, But Economy Gets Tighter On A319s, A320s
American Airlines is refreshing its Airbus A319 and A320 cabins with more first class seats, larger overhead bins, power at every seat, and updated interiors. That is good news if you are sitting up front, but the economy class...
