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Category Archives: American Airlines

American Airlines

The Dismal State Of American Airlines Flagship First Class

Matthew Klint Posted onJune 1, 2023June 1, 2023 74 Comments
American Airlines Flagship First A321

I recently had the chance to experience “Flagship First Class” onboard the Airbus A321, perhaps for the last time, on American Airlines. The experience reminded me of why American Airlines plans to eliminate its first class service. There are...

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American Airlines

The Classy American Airlines Captain

Matthew Klint Posted onMay 24, 2023May 24, 2023 19 Comments

Small customer service gestures go a long way toward making delays bearable and building loyalty. I want to pay tribute today to a classy captain on American Airlines who turned an annoying delay into a lovely case study in...

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American Airlines

American Airlines A321 Infested With Moths…

Matthew Klint Posted onMay 22, 2023May 22, 2023 10 Comments

An American Airlines flight was delayed and passengers were asked to exit the aircraft…because of a moth infestation onboard. Moth Infestation Onboard American Airlines A321 Upon boarding an American Airlines Airbus A321 aircraft on May 20, 2023, passengers discovered...

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American AirlinesJetBlueLaw In Travel

Will Northeast Alliance Survive On Appeal?

Matthew Klint Posted onMay 20, 2023May 22, 2023 13 Comments
JetBlue American Strategy

Yesterday, a judge nullified the Northeast Alliance between JetBlue and American Airlines, ordering that it be disbanded within 30 days. Let’s unpack the legal reasoning behind the decision and whether the Northeast Alliance is likely to survive on appeal....

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American AirlinesLaw In Travel

American Airlines Flight Attendant Accuses Dad Of Trafficking His Teenage Daughter

Matthew Klint Posted onMay 13, 2023May 13, 2023 33 Comments

An American Airlines flight attendant suspected a father traveling with his teenage daughter was engaged in human trafficking, creating an unsavory situation when the flight landed in Charlotte. Dad Traveling With 13-Year-Old Daughter Suspected Of Trafficking Her By American...

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American Airlines

American Airlines First Class Passenger So Angry Over Meal Choices He Pins Flight Attendant To Cockpit Door

Matthew Klint Posted onMay 11, 2023May 11, 2023 102 Comments
American Airlines Pins Cockpit Door

A first class passenger on American Airlines became so upset over the service levels and meal choices on his flight to Miami that he repeatedly demanded to speak to the captain then attacked two flight attendants when told to...

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American AirlinesAward Bookings

American Airlines Restricts Changes On Partner Award Tickets

Matthew Klint Posted onMay 10, 2023May 10, 2023 36 Comments
American Airlines Partner Award Devaluation

Multiple reports have surfaced that American Airlines no longer lets you add or modify AA segments on an itinerary with a partner award, which represents a silent but substantial devaluation of the AAdvantage program. Bad News: American Airlines Restricts...

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aadvantageAmerican Airlines

American Airlines ConciergeKey Requires A Million Loyalty Points

Kyle Stewart Posted onMay 7, 2023June 2, 2023 16 Comments
ConciergeKey Status

Some former members of the coveted American Airlines Concierge Key ultra-elite status level were offer a new tiered challenge structure: Earn a total of one million Loyalty Points to regain Concierge Key status.  If you are considering booking travel or signing...

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American Airlines

American Airlines Forced Woman To Check Her Sewing Machine, Then Butchered it

Matthew Klint Posted onMay 2, 2023 23 Comments
American Airlines Sewing Machine

79-year-old Joyce Rowland knew it was not a good idea when American Airlines grabbed her sewing machine at the gate, but when she pushed back, she was overruled. Not surprisingly, when she landed four hours later she found her...

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American AirlinesLaw In Travel

Lawsuit Claims American Airlines Flight Attendant Locked “Terrorist” Mother And Baby In Lavatory

Matthew Klint Posted onApril 24, 2023May 3, 2023 15 Comments
American Airlines Locked Mother Lavatory

An explosive lawsuit against American Airlines has been filed in New York, with a woman claiming a flight attendant locked her and her three-year-old son in a first class lavatory and then insinuated they were terrorists. Lawsuit: American Airlines...

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American AirlinesBritish AirwaysLounge ReviewsNew York JFK

Review: Greenwich Lounge New York (JFK) – Business Class + Oneworld Sapphire Lounge

Matthew Klint Posted onApril 21, 2023April 21, 2023 7 Comments

The Greenwich Lounge in Terminal 8 at New York JFK is a shared American Airlines – British Airways facilities that combines the real estate of the old Flagship Lounge, Flagship First dining facility, and Admirals Club to create a...

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American Airlines

American Airlines Teams Up With Union To Punish Senior Flight Attendants Who Sell Trips

Matthew Klint Posted onApril 21, 2023April 21, 2023 29 Comments
American Airlines Cartel

An interesting labor dynamic has emerged at American Airlines, with the airline and the labor union representing flight attendants teaming up to identify and fire senior “cartel” flight attendants who sell “their trips” to junior flight attendants in blatant...

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American AirlinesBritish AirwaysLounge ReviewsNew York JFK

Review: Soho Lounge New York (JFK) – Oneworld Emerald Lounge

Matthew Klint Posted onApril 20, 2023April 20, 2023 9 Comments
Soho Lounge JFK Review

During my stay at the Chelsea Lounge at New York JFK, I walked next door to the Soho Lounge for a quick review.  This lounge, run jointly by American Airlines and British Airways and intended for oneworld Emerald members...

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American AirlinesBritish AirwaysLounge ReviewsNew York JFK

Review: Chelsea Lounge New York (JFK) – First Class Lounge For American Airlines + British Airways

Matthew Klint Posted onApril 18, 2023April 18, 2023 28 Comments
Chelsea Lounge JFK Review

An evening departure to Los Angeles gave me all day to lounge hop in Terminal 8 at New York. This review covers the Chelsea Lounge, which is the flagship first class lounge for American Airlines and British Airways at...

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American Airlines

Shirtless José Suffers Meltdown When He Can’t Get Window Seat On American Airlines Flight To Florida

Matthew Klint Posted onApril 18, 2023 29 Comments
Meltdown Window Seat

Shoeless Joe, meet Shirtless José. One passenger suffered a meltdown when told that no window seats were available on his American Airlines flight to Florida. Man Suffers Meltdown On Florida-Bound American Airlines Flight When Denied Window Seat The incident...

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American Airlines

American Airlines Turns Loyalty Upside Down

Kyle Stewart Posted onApril 9, 2023April 8, 2023 11 Comments
American Airlines

American Airlines has eliminated its award chart and gone dynamic (sort of) removing any remaining veil surrounding its loyalty program and the airline’s ambitions.  If you are considering booking travel or signing up for a new credit card please click here. Both...

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American Airlines

Crazy: American Airlines Passenger Kicked Off For Putting Bag In Wrong Overhead Bin?

Matthew Klint Posted onApril 8, 2023April 8, 2023 68 Comments
Kicked Off Wrong Overhead Bin

If a man really was kicked off a flight for “accidentally” using the wrong overhead bin space, I hope the flight attendant who works for American Airlines loses his job and is forever banished from the industry. Claim: Man...

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American AirlinesNews

American Airlines First Class Passenger Dragged Off Plane After Demanding Pre-Departure Beverage

Matthew Klint Posted onApril 7, 2023April 7, 2023 137 Comments

David Dao 2.0? An American Airlines first class passenger was purportedly dragged off a flight after becoming irate when flight attendants refused his demand for a pre-departure beverage. Who is at fault here? First Class Passenger On American Airlines...

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American AirlinesLaw In Travel

American Airlines Flight Attendants Decry “Unlawful” Attendance Policy

Matthew Klint Posted onApril 3, 2023April 3, 2023 22 Comments
American Airlines Attendance Policy

Flight attendants at American Airlines based in New York are vowing to push back against what they call an “erratic and irresponsible” attendance policy they contend violates state law. After a recent victory for flight attendants in California, there...

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American AirlinesSkyWest

“Petty” Flight Attendants Quarrel Over Upgrade, Refuse To Work With One Another

Matthew Klint Posted onMarch 16, 2023March 15, 2023 17 Comments

Two flight attendants argued loudly in front of passengers over an upgrade then refused to work with one another on a SkyWest-operated flight for American Eagle, prompting an extended flight delay. What a glaring display of unprofessionalism! Flight Attendants...

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