This is a cautionary tale for anyone scrambling to fix a flight cancellation: one traveler lost over $17,000 while speaking to what he believed was United’s customer service. And he even dialed the correct number! This is a mysterious...
Review: KLM 737-800 Business Class (Below Average)

My KLM 737-800 flight from Prague to Amsterdam in business class was uneventful. While the service was excellent, KLM offers a below-average business class product within Europe. KLM 737-800 Business Class Review (PRG-AMS) I booked my return ticket from...
Stranded By Air Canada Strike? Airline Will Pay For All “Reasonable” Expenses

After a disruptive four-day strike, Air Canada has extended an olive branch to stranded passengers by expanding its goodwill policy to cover expenses including accommodation, meals, and transportation expenses (even flights on other airlines). The policy is welcome…and appropriate....
Review: Erste Premier Lounge Prague (PRG)

The Erste Premier Lounge in Prague (PRG) was like a crowded version of the next door Business Lounge, with the same food and largely the same decor. Erste Premier Lounge Prague Review (PRG) You will find the lounge upstairs...