In what has been a fascinating back-and-forth, Air Canada continues to insist it has a legal right to deny refunds on cancelled flights. I give Air Canada credit for being bold…but not for understanding law. Background A Bermuda resident...
Etihad Is Now An Aeroplan Partner
Aeroplan has officially added Etihad as a partner. You can now earn and redeem Aeroplan miles by flying on Etihad. I say “officially” because you may recall Aeroplan accidentally announced this partnership in April…of 2019. We didn’t hear anything...
Air Canada’s Innovative Approach To Elite Status Sharing
Kudos to Air Canada for thinking outside the box when it comes to status extensions in a way that will encourage further travel once COVID-19 passes, not discourage it. Matching an increasing number of carriers, Air Canada will extend...
First Impressions: Air Canada Signature Suite Toronto
The Air Canada Signature Suite in Toronto exceeded my already-lofty expectations with great service and delicious food. I spent several hours in the Signature Suite at Toronto Pearson (YYZ), enjoying a very tasty multi-course meal and several great cups...
First Impressions: Air Canada 787 Business Class
Let’s take a break from the coronavirus headlines for a brief look at my recent Air Canada flight in business class from Toronto to Los Angeles. Air Canada really impressed me with service, comfort, and meals on what felt...
Another Hilarious Yet Salient Ad From Air Canada
Sandra Oh is back with a follow-up commercial from Air Canada. Once again, it is worth watching. Last month, I wrote about a new ad campaign from Air Canada that poked fun (good-natured fun) at Canadian stereotypes such as...
Air Canada’s Subtle Dig At Its Neighbor To The South
In a rather out-of-character move, Air Canada released a humorous new video entitled, How To Travel Like A Canadian. But is there a deeper message? It stars American-Canadian actress Sandra Oh and on the surface is a cute look...
Air Canada Fined For Not Being French Enough
A Federal Court in Montreal has ordered Air Canada to pay $21,000 to a French-speaking couple in Quebec for violating their language rights. Lynda and Michel Thibodeau filed 22 complaints against Air Canada in 2016, alleging violations under the...
A Golden Opportunity For Air Canada
With United moving away from transparency as it introduces changes to the MileagePlus program this autumn, one carrier has the golden opportunity to differentiate itself from a mediocre field: Air Canada. Air Canada acquired Aeroplan and is in the process...
Air Canada Banishes Mother To Lavatory To Breastfeed? Nope.
There are headlines making their way around the internet which suggest that Air Canada forced a mother to breastfeed in the lavatory. That’s just not true. A woman was warned that she would need to breastfeed her child in...
Why Air Canada Lost Money Last Quarter
On the operational side, Air Canada is looking strong. Revenue is up and so are fares. So why did Air Canada report a loss last quarter? Foreign exchange losses. The Canadian dollar is weakening and many costs are fixed...
I Doubt Air Canada Deliberately “Dupes” Passengers On Oversold Flights…
A CBC story has gone viral in which two anonymous Air Canada employees share that their airline instructs employees to “dupe” passengers in danger of being bumped from oversold flights into thinking that everything will be fine. My response:...
