We often talk about families demanding seat swaps or premium rows without paying for them. But this case was different: a traveler paid extra for an exit row seat, only to spend four hours with children hovering in his...
Review: American Airlines 787-9 Flagship Suites Business Class
It’s rare these days to see widebody jets on domestic routes, but I enjoyed flying a brand new American Airlines 787-9 from Los Angeles to Chicago in Flagship Suites, the carrier’s latest business class product. American Airlines 787-9 Flagship...
Lufthansa Project FOX: What It Will Take To Be A Premium Airline Again
Ahead of its 100th anniversary next year, Lufthansa is pulling back the curtain on an ambitious overhaul of its onboard experience. The airline’s new “Project FOX” (Future Onboard Experience) aims to reset expectations across all cabins, not just the...
American Airlines Ordered To Pay $9.6M After Flight Attendants Ignored Passenger’s Stroke
American Airlines has been ordered to pay nearly $9.6 million after a jury found it ignored its own medical protocols when a passenger experienced a stroke mid-flight. American Airlines Must Pay $9.6 Million: Jury Finds Crew Ignored Stroke Warning...
