I needed a last-minute ticket on Aeroplan last night, but apparently Aeroplan lives in another dimension of time and space.
It was 6:30 P.M. PT, therefore still 31 October in all parts of Canada. But when I tired to book a same-day ticket, here is the error message I received:
I was after midnight Zulu time. Maybe that was it? The rules state that travel can be made up to two hours prior to departure. This was for a flight in four hours:
Sometimes I wonder if Aeroplan reduces the functionally of its website because it now has an overstaffed call center. I love that hold times are virtually a thing of the past on Aeroplan, but I bet that C$30/ticket booking fee adds up and helps to justify many of the jobs.
I also thought it might be my computer and manually adjusted the date back one day. That did not do the trick.
Or maybe I’m just overthinking this.
In any case, a call to Aeroplan…and C$30…solved the problem.
> Read More: It’s a Miracle! Aeroplan Hold Times Plummet
Aeroplan’s website is annoying. I’m thankful call center agents are almost always well-trained, courteous, and efficient, but Aeroplan could certainly make its website a bit easier to book awards on it…if it wanted to.
Have you run into the same issue with booking an Aeroplan award?