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Home » aeroplan » Aeroplan’s Annoying “Time Travel” Issue…
aeroplan

Aeroplan’s Annoying “Time Travel” Issue…

Matthew Klint Posted onNovember 1, 2018November 14, 2023 8 Comments

a galaxy in space with stars

I needed a last-minute ticket on Aeroplan last night, but apparently Aeroplan lives in another dimension of time and space.

It was 6:30 P.M. PT, therefore still 31 October in all parts of Canada. But when I tired to book a same-day ticket, here is the error message I received:

a screenshot of a web page

I was after midnight Zulu time. Maybe that was it? The rules state that travel can be made up to two hours prior to departure. This was for a flight in four hours:

a screenshot of a document

Sometimes I wonder if Aeroplan reduces the functionally of its website because it now has an overstaffed call center. I love that hold times are virtually a thing of the past on Aeroplan, but I bet that C$30/ticket booking fee adds up and helps to justify many of the jobs. 

I also thought it might be my computer and manually adjusted the date back one day. That did not do the trick.

Or maybe I’m just overthinking this.

In any case, a call to Aeroplan…and C$30…solved the problem.

> Read More: It’s a Miracle! Aeroplan Hold Times Plummet

CONCLUSION

Aeroplan’s website is annoying. I’m thankful call center agents are almost always well-trained, courteous, and efficient, but Aeroplan could certainly make its website a bit easier to book awards on it…if it wanted to.

Have you run into the same issue with booking an Aeroplan award?

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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8 Comments

  1. Matthew Reply
    November 1, 2018 at 2:24 pm

    Before anyone asks, I’ll have an update soon on my SWISS first class ticket.

    • Matt B Reply
      November 1, 2018 at 2:40 pm

      Haha

    • Jules Reply
      November 1, 2018 at 2:40 pm

      Looking forward to it!

  2. Garrett Reply
    November 1, 2018 at 2:40 pm

    Yeah…and all things considered they do make it pretty easy. Their iPhone app on the other hand is MISSSERABLE

  3. Sexy_kitten7 Reply
    November 1, 2018 at 3:07 pm

    Why did you pay the fee if you couldn’t otherwise self book?

    • Matthew Reply
      November 1, 2018 at 3:14 pm

      Because they don’t waive fees.

      • iv Reply
        November 1, 2018 at 4:07 pm

        If you have Diamond status with Aeroplan they will waive the fee as a one-time courtesy as long as they can duplicate the problem. That’s been my experience for the last 3 years.

        BTW… Looking forward to your SWISS update!

      • Sexy_kitten7 Reply
        November 3, 2018 at 2:16 pm

        Meow? That’s terrible!

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