A woman checked in for her flight home from Europe on Air France with a suitcase full of Christmas gifts. But when she arrived in Boston, she found her luggage ransacked and filled with dog food and other items instead. Now she’s upset with Delta Air Lines over its compensation for the incident.
Women Returns From Paris To Find Her Air France Checked Bag Full Of Dog Food Instead Of Christmas Gifts
Gina Sheldon was dismayed to find that upon flying back from Paris (CDG) to Boston (BOS) on Air France, her baggage arrived…but not with the contents she packed. All the Christmas gifts she had purchased during her holiday in Europe were gone. In their place: dog food and other random items.
She told Fox 10, “2021 was not the best year, so these gifts were also my way of saying thank you to people.”
All appeared normal when she claimed her bags from the baggage claim carousel and proceeded through customs, but when she got home she discovered the problem:
“When I opened my luggage all of the gifts were gone and replaced with individual plastic bags filled with dog food, dirty t-shirts and empty French body product containers.”
Ransacked items included:
- Christmas ornaments
- kitchen utensils
“Each day I think of something else that was in there.”
Sheldon claims to have spent 20 hours trying to contact Delta via various channels only to hit a brick wall. She then reached out to local media, which aired her story. Four hours later, Delta called her.
Why Delta instead of Air France? Sheldon purchased her ticket through Delta and her Air France flight was a Delta codeshare. Delta and Air France are transatlantic joint venture partners.
On December 29th, Delta stated:
“We apologize for this customer’s experience following Air France flight 334. We have affirmatively connected with our partners at Air France and the customer to find a resolution.”
Delta deposited 75,000 miles in Sheldon’s SkyMiles account, which Sheldon claims does not cover the cost of her ticket nor compensate for her stolen luggage contents. Delta’s baggage website does not promise restitution, but does vow to “to help make it right.” Sheldon added:
“Getting the reimbursement has been a challenge. With being so frustrated, and again feeling like I was being given the royal runaround, I asked to speak to someone at a higher level at Delta but I have not heard back. I also find it disappointing that Delta says customers are their number one priority, but I have received canned emails and responses, or they cite carriage agreements and their policies as to why they could not reimburse my ticket. I have been a loyal customer for years, but quite honestly, that does not seem to matter at all. Just disappointing.”
But what’s really disappointing is Sheldon’s unrealistic expectations. Yes, it’s sad that her Christmas gifts were stolen. But I just don’t see how that is Delta’s fault when Air France operated it. Why is she not more aggressively condemning Air France? Does she have credit card insurance that might compensate her for the stolen goods?
Delta SkyMiles are called “SkyPesos” for a reason, but 75,000 miles seems like rather generous compensation to me (and should be enough for a second trip to France if she is able to find saver space).
Asked again about the incident by local media, Delta issued a somewhat snarky response:
“We apologize for this customer’s experience with baggage, despite an otherwise pleasurable experience. We have been in contact with the customer to offer fair compensation as an additional token of our apology for the experience she had while flying our partner Air France.”
Sheldon should have used a credit card like the Capital One Venture X, which provides up to $3,000 in lost or damaged luggage coverage. Putting the blame on Delta for this incident strikes me as unreasonable.
It’s never fun to find your luggage ransacked and special gifts you hand-selected replaced with dog food and dirty clothes. But I think Sheldon is grasping for straws by assigning Delta blame for this incident. Instead, she should be going after Air France and ideally filing an insurance claim.
image: Gina Sheldon