Air France has stopped providing customer support on Twitter, blaming Twitter’s updated terms and conditions. The move makes reaching customer service at the French airline even more difficult.
Air France No Longer Offering Customer Support On Twitter
Air France recently lost its verified badge (blue check mark) and now says it will stop offering customer support via Direct Message on Twitter, citing Twitter’s recent move to “change their conditions.” The abandonment of DM support is thought to be predicated on Twitter’s recent decision to raise pricing for Twitter API (simply, what allows engagement on a mass level), with enterprise packages up to $42,000/month. While that may be a drop in the bucket for Air France, it has instead chosen to abandon customer support Twitter (by principle, it appears, Air France won’t even pay the $8/month for Twitter Blue to keep its check mark or the $1,000/month [rumor] that companies can pay for a gold check mark).
Since Twitter has changed their conditions, our customer service by direct message on this network is unavailable. Our servicing teams remains available on our other channels https://t.co/DHaYPKvkuI
We thank you for your understanding. pic.twitter.com/bLHYHjS57H— Air France (@airfrance) April 28, 2023
Musk has always been eccentric and as a proud Tesla owner and huge fan of his SpaceX program, I have great respect for him. But folks, I hate what he has done on Twitter. His erratic policy changes have led to an exodus of advertisers and his policies around verified accounts strike me as absolutely foolish. Newsmakers like journalists, celebrities, and politicians who post on Twitter drive eyeballs and therefore drive revenue. Users should be able to know who is “real” and who is “fake” through rigorous verification mechanisms (that should be available to all, but not just for paying $8.00). From a business perspective, I see no case for charging to verify notable accounts.
In the case of Air France, I think the French airline has more to lose than Twitter here. Twitter is not a charity so I understand why it is charging money for the use of its developer tools. Air France really sours customers already with its poor customer service and Twitter was one of the few bright spots. Shutting down avenues of communication is not a smart business move in a 24/7 world.
CONCLUSION
I am sorry to see Air France no longer offer Twitter direct messaging and I am sorry to see Twitter become…well, what it has become. But whatever my thoughts on this matter, Air France no longer accepts DMs on Twitter (KLM still does, at least for now). Good luck with the call center…
(image: Air France // H/T: The Bulkhead Seat)
I don’t tweet and I have never used Twitter for cx but I do find that it’s easier to find tweets with important information now due to less shadow banning and censorship..so those are positives. While I have zero attraction or fascination with any Tesla that I’ve ever been in or seen–to be clear: not impressed–Elon still seems better than Jack.
Also a positive that jack & Vijaya Gadde were never able to care about or get a handle on:
Twitter CEO Elon Musk took immediate action on Tuesday and suspended the account of an individual that had created a customized “pedophile flag” in honor of Alice Day, an unofficial public “pedophile pride day” that occurs each year on April 25. “Not tolerated on this platform,” Musk said, in response to an account that praised Twitter for the suspension.
https://thepostmillennial.com/elon-musk-suspends-account-that-tweeted-out-pedophilia-pride-flag-not-tolerated-on-this-platform
Elon Musk defends free speech and first amendment and gets applause from Bill Maher’s leftist audience
My problem isn’t with free speech. I agree with Maher and Musk. I don’t agree with Musk’s verified policy.
I don’t really see the issue atm (hysterical that Hillary Clinton is not verified anymore though). It’s not like celebs/MSM don’t have the $ for $8. I don’t think it will last though. Perhaps he can try to shore up some rather minuscule revenue for now and then perhaps there will be a more universal free verification system–if that is even a good thing, unclear.
nvm, it’s back for Rodham, she must have paid
You are absolutely bat-shit crazy.
this Jason? Are you also upset that Musk blocked child exploitation?
https://twitter.com/AirlineFlyer/status/1651714103772172290
If so, judging by your tweets you’re seemingly just as crazy. Either way, sticks and stones. Take care.
I don’t see what the verified policy regarding blue checks has to do with AF. They simply don’t want to pay more than before and are babies. Is AF offering 2019 prices for their flights?
Maybe they don’t want some nut bag like vietri starting their own AF account with a blue check and stealing their personal info
BDE
@Billy
For someone who never tweets and doesn’t use Twitter, he sure has a lot of posts on here about the subject…
I’m ASD. hyper aware. You haven’t been able to admit to yourself by now that the “right” has information sharing down via the social media networks? We are literally intercepting, throwing passes, dunking baskets, with the same social media tools sent to enslave us.
Also did you ever consider the biblical and/or spiritual aspect of many of us holding a device whose logo is an apple with a bite taken out of it?
Everything has meaning.
Not everyone sees it.
Editing to add: yes, I “identify” with the right on this issue, and also appreciate their ability to get info and sources out quickly. It’s truly a network. we need more people to stand outside of the stable and direct traffic. I’m hyper aware of what I choose to focus on, of which topics are evident. Not hyperaware when rushing comments and careless editing on mobile.
I guess that explains why even though you don’t tweet or use Twitter, over half the comments on here are by you lol
Don’t worry, we see you for who you really are 😉
You missed the point. The point is that there is an information sharing network available to all on Instagram and Truth Social, plus so many other aggregators, as explained previously. I am proof that Twitter is not needed to be in the loop. Just have to ignore the crap and questionable stuff and follow a balanced mix of everything so that you can take the good info out. Needle in a haystack type work but no one said fixing the matrix was clean or easy. It’s like religion, there are great lessons in all the texts. It’s the same for the social media networks. Unfortunately or fortunately: they are the news now.
I think we all got the point quite well, actually looool
Still don’t but have never understood your humor or takes or odd posting times in the middle of the night. You in Australia or what.. small minds discuss people. Do you really have nothing else that you have to attack the individual? Why are you so afraid of people with opposing viewpoints? It’s always attacks but nothing of substance. Are COVID and trans issues really that life or death to you? When you are blind, what do you see? Are you really that blind to see there are way bigger problems but instead we are distracted with these issues? And if I redirect to the even more important stuff I will be accused of being even more off topic? come on man, is right. You either appreciate *everything* life or you don’t. We have to appreciate the bad and the good. Yin and Yang, light and dark, good and bad, within all of us.
https://i.postimg.cc/W3GkCdbb/FD44-F8-A8-6-EEC-45-F0-B9-D6-03183-A8-BF2-E2.jpg
LOL ok
In short, new world order is cancelled.
God’s order is in control now.
It was always going to be this way.
read A New Earth by Eckhart Tolle. Seriously. We all have egos. It’s normal. This book will help see your life from a different and higher perspective even if atheist.
Truth > ego
Looool Ok gurl, keep doing your thing 🙂
For the record, BDE was referring to me and I’m a total top who is masc–not fem–so please stop with “gurl” and people who meet me on the street can’t tell that I am gay. It’s retarded.
Commenting too fast.. it’s retarded=”gurl”. You’re clearly the girl.
LOL Whatever you say, gurl 😀
😉
We need more Musk disruptions in the established system. I hope it gets worse.
FYI I’ve never had issues with calling AF, at least not like DL’s phone line over the past few summers with their 1hr+ holds even on elites. Gen Z’s and my fellow millennials should try picking up the phone and talk to actual human beings sometimes. Not being on Twitter probably improves your QoL in general by a significant factor.
I don’t agree with you – I would say my comment on the withdrawal of free WiFi from SAS Plus also applies here. This is a highly commoditised market where, outside of top elites, Classe Première pax and holders of corporate contracts, the travelling public have come to expect a really bare-bones level of customer service.
It’s frustrating, but most pax know that the competitors’ grass isn’t much greener, so the poor experience won’t affect purchasing decisions (unless we’re talking the type of person who flies every other year on a super cheap fare and ‘will never fly that airline again’, which probably wasn’t going to happen for another six years due to the seasonal variation in airline offers).
The most amazing example of this is in another commoditised industry- the major telecommunications providers in the UK have all stopped providing support over email- the very people who sell you the connection that enables you to communicate by email flat out refuse to communicate with you over it. Any attempt to communicate by post similarly results in a cut-price version of GPT responding with gobbledygook. They’re all at it, and not only aren’t they losing customers, but they seem to have managed to convince consumers that this is somehow normal. Whenever I express my frustration with an issue of the sort, friends and colleagues will invariably ask ‘have you tried calling them?’- anyone with an ounce of sense should be aware that call centres are rarely appropriately equipped and/or empowered to resolve anything but the most basic of queries.
It doesn’t make sense to maintain a competitive advantage which grants you no bottom line benefit, therefore giving it the chop is the only logical conclusion.
Most airlines want to drive people to use their app. Most airlines integrate a chat function in their app.
Air France is probably using Twitter as an excuse, but in reality just want to consolidate utilization onto their own platform.
Speaking of Twitter, when I accidentally clicked on your Twitter share button, it redirected me to https://twitter.com/?logout and not to the share module
The fact checks on Biden are amazing https://i.postimg.cc/tCxbZ14g/fc44c9a81be6e23b.jpg
and his views on protecting children https://i.postimg.cc/VsT1k91T/Screen-Shot-2023-04-29-at-4-45-19-PM.png
Twitter customer service was really just a stopgap. There’s no reason any airline can’t develop a decent app with a chat function that serves the same purpose as Twitter DMs.
Elon Musk is a curiosity that turned into a bore. Full of himself. Self righteous and far less relevant than people think.
Wouldn’t exactly call a mega rich individual who wants to put chips into brains “not relevant”.. FDA may have not approved for now, but with the transhumanist agenda seemingly full-steam ahead, I wouldn’t doubt future approval. https://www.reuters.com/investigates/special-report/neuralink-musk-fda
Hopefully you volunteer first for a musk chip in your brain… should go as well as his plan to have a launch pad without flame diverters. Anyone that still thinks there is any method to his madness needs to remove their heads from their rectum
I’m wary on Elon overall, but my guard is up with anyone that rich and powerful, of course. I’m (obviously) not going for the chip in the brain but it will probably be in the food supply by then anyway….like mRNA. He’s made many positive changes at Twitter (aside from not allowing remote work–dumb–I get tons more accomplished remotely). Tesla I am not impressed with as electric/coal isn’t sustainable as he claims but the bigger issue there is the child slave labor digging in hella dangerous minds for cobalt/lithium or whatever else they need to run his cars. Ridiculous. I just can’t with some of the things the left previously fell in love with, such as Tesla–generally hypocrisy when you dig deep into many topics. It’s certainly comical that so many liberals are driving around with Tesla’s but now hate Elon due to Twitter..mildly comical. Cool story about a Tesla though in my neighborhood though, was stolen but my neighbor got it back with remote access. Crazy. But still, Neuralink + Tesla–no. Twitter + free speech–so far–yes.
dangerous mines*
Nice to know how the whole thing goes in general.
The problem isn’t so much Twitter but WHY customers need to use Twitter to get access to customer service.
True. So annoying when companies use FB or Twitter as primary customer service methods. Seems cheap to avoid having a true CRM or other solution. No reason live non-AI chat can’t be offered, aside from the expense
>His erratic policy changes
This reeks of “the TV and angry blue-haired HR ladies told me what to think”. My god, Matt.
You do know paying tribute to the twitter mob won’t actually make them like you, right?
To be fair, many have said he’s erratic.
Still, there have been improvements at Twitter:
1. Open sourcing code
2. Removing manipulative algorithm
3. Adding long form writing
4. Adding improved video features
5. Adding subscriptions for content creators
6. Removing the child sexual exploitation underground market
7. Replacing woke ‘fact checkers’ w. community notes
Encrypted DM’s coming next week. https://twitter.com/elonmusk/status/1652335652187553794
also wonderful that he’s questioning the 330+ biolabs worldwide in 30 countries, after the Sudan revelation this week
https://twitter.com/elonmusk/status/1652234585621819397
Did you try to refute my argument that Matthew is merely regurgitating what the TV tells him to think by … showing me what the TV tells us to think?
Couldn’t be that because I don’t own a TV and don’t watch TV.
Surely, you have introspective qualities and abstraction enough to understand you’re merely repeating TV talking points. Regardless of your domestic cable package status.
What foolishness you post. I don’t know what Kool-Aid you are slurping, but perhaps you tune out of the cable news or conspiracy websites that your comments suggest you frequent. Think for yourself.
@Sara, or should I call you Brandon–sorry you seem just as angry as him–I’m not seeing your issue with me but please, feel free to elaborate.
Musk has methods to his madness but erratic is probably an apt term, blur haired barista opinions notwithstanding, This is also prevalent in Tesla where cars suddenly dropped $5-10k+ MSRP, disrupting new and used car sales.
You think a guy that has an alt account where he pretends to be a child has a method to his madness? Maybe he is just a child of a emerald mine owner in Apartheid South Africa with unlimited money that has just enough knowledge and money to fool people for a while.
There must be two Billy Bob’s, right? I can’t see you going on about creating fake COVID vaccine cards but then again maybe it was sarcasm if you. https://i.postimg.cc/6QY27Ks6/Screen-Shot-2023-04-29-at-9-23-41-PM.png
While I certainly do agree with and appreciate your stance on not censoring comments, Matthew, I think an exception should be made for the few egregious trolls who spam every single comments section with bizarre, unrelated, unhinged political rants.
That’s Matthew’s decision. Jonathan Turley, professor at the George Washington University Law School:
“History has shown that public or private censorship does not produce better speech. It is a self-replicating and self-perpetuating path that only produces more censorship and more controlled speech. Speech controls pose far greater threats for our country than misguided or malevolent speech.
The question is: Who will be the arbiter of truth in any public or private regime of speech regulation?”
Soon after Tucker Carlson was ousted from Fox News, Rep. Alexandria Ocasio-Cortez (D-N.Y.) celebrated on social media, telling her followers, “Deplatforming works and it is important.”
But while “banning an individual or group may feel cathartic,” as one expert put it, a growing body of research has found that deplatforming is a blunt and often self-defeating tool. Indeed, according to a new peer-reviewed study, deplatforming actually appears to make things many times worse.
Published in The Journal of Quantitative Description, the study, carried out by four cyber experts, warns that deplatforming regularly backfires because it breeds deep-seated resentment, driving those banished to seek out “alternative platforms where these discussions are less regulated and often more extreme.”
One of the study’s authors, Martin Innes, a professor of crime, intelligence and security at Cardiff University, told Just The News that deplatforming has “complex effects,” many of which are unintended and frequently end up boosting the popularity of the target.
Moreover, he added, deplatforming can actually “increase the toxicity of discourse.” In short, deplatforming simply displaces the problem; it doesn’t actually solve it.
Deplatforming is a very poor “tool for reducing the impact of malign actors on the public,” Innes and his fellow authors conclude in the paper.
–which would be interesting, if I was a malign actor, but I think Matthew knows after years of my comments that I am not.
Still, his blog, his choice.
AOC clearly wrong on Tucker anyway.. https://i.postimg.cc/X7mGMWFt/26031.jpg
I agree completely with what Musk has done at Twitter. I almost never tweet, but reactivated my Twitter account as a result.
If AF are too cheap to pay Twitter, then they must go. As other commentators have stated, companies cheaping out on customer support by using social media platforms with dumb AI chats should be more of a concern here, that Twitter’s verification policies.
Also instagram is charging double for the same.
Pay for Twatter at the rate Musk wants?
Air France do better to keep their cash to themselves.
I had the worst experience with Air France where the went in my luggage and stole my spiritual items out of my bag. I was delayed two days in a hotel for them to cover up what they was doing. I have called every day. To stay on the phone for hours. Then the phone hang up. I send show tendencies throughout affluence. I feel violated, disrespected, and robbed to worship freely, and to travel freely.
I’ve had no issues connecting with AF on WhatsApp so just switch over to that
About time Air France gets off Twitter. We can only hope other airlines follow. Flying European airlines for 4 years now, I’ve found it much easier to use WhatsApp especially with Air France and KLM. it’s a pity US airlines won’t use it.
It shouldn’t take anymore effort to read an email than it does a tweet. I don’t see why anyone needs to use twitter. It is just one tool and certainly not a required item to run a business.
Ideally if they had apps set up correctly and you send a message via an app then they should already know your FF#, flight #s, etc. to simplify helping the customer.
Twatter is dying thank goodness – killed off by Musk, a man who is good at some things and a disaster at others.
It really seems like he’s intentionally trying to kill it. Some say he’s flipped and become a white hat and is trying to kill it intentionally due to the toxicity, but I think it will survive. TBD.
Yeah… This blog is getting ridiculous.
Interesting that you don’t mention his blatant courting of thr right whinge. Personally I’m glad that companies are moving off twitter.
Thank Jesus for Musk, Petersen, and Klint for providing us all a safe place to publish transphobic hate speech in the EU.